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Addition of formatting options on packing slip
We need more formatting options on the packing slips. Specifically, we need to remove and replace characters in the product title (to create line breaks base...
Label Failed: ReplyPostage
I have a customer in Guam that needs a return label. I keep getting a label failed error: Missing or invalid element: ReplyPostage. Error encountered (Log ID...
Getting refund for a purchased label
For the last 3 months I've had a purchased label sitting in my USPS "Ready to print" queue. I don't want to print it because it was an accidental duplicate...
import products from shopify
failed twice when importing my shopify store products. Found out the CSV file is empty. Need help please! thanks
Invision Integration
I'm new here trying to get help setting up my account. I'm trying to start an E-commerce page, but struggling to figure out how to get shipping to work. I si...
Shipping notifications marked as spam
Hello! Starting earlier in this month I noticed the shipping notification emails that I'm copied on that go out to customers are tagged as spam from my mail ...
Trial Of ShippingEasy not Syncing with 3DCart
Hi there,
I have both a trial of ShippingEasy and 3DCart. I'm trying to gather how well these two work before committing to either for my online business.
I ...
shipping label alignment
Since upgrading to one Endicia account, I notice that the top portion of the label doesn't print. The line that reflects US postage paid (immediately above F...
Removing Shading on Pick List
Hi there!
Our team at FLOAT Apparel would love to be able to print a Pick List without the shading on every other line. This wastes a ton of ink. We're cert...
eBay Orders Won't Sync
I've had an account for long time, although I don't use it consistently. My eBay orders will no longer sync - not automatically and not manually. Per sugge...
Stripe Relay
My stripe relay "store" is NOT syncing orders. They are not showing up in my order section even though i integrated the platform.
Please help.
Vendor variable
It seems odd to me that Shipping Easy doesn't have the capabilities to use the "vendor" variable when creating a shipping label. We have 5 different vendors ...
ConnectEasy
I am requested to enter my ConnectEasy Passcode every time I boot up my computer. Why is this necessary and how do I avoid having to do this? thanks
Packages being returned for postage due
We are having issues with packages being returned for postage due.
Small first class packages (12oz) that actually weigh 8 oz are being returned
Don't under ...
Negotiated Rates with USPS on existing Endicia Account
We have specially negotiated rates with USPS which is connected to our existing Endicia if we have to change the number on ShippingEasy won't we lose that? W...
PLEASE HELP!!!!
I cannot log into my account and I cannot get the email to change the password it says its sending me an email but I never get one to change the password. ...
Please Contact ShippingEasy Support
New account user trying to enable the USPS shipping option. See an error with this:
Account # has been suspended. Please Contact ShippingEasy Support for ass...
Former Customer - Question
Hey There!
I am a former customer. There are some shipping labels that I would like to have access to the tracking for, plus some reporting for tax time.
Is...
Orders from 3dCart not Syncing
Hi! Every so often I have to manually add an order in my 3dCart store. When I do this usually it is a replacement or a free gift. When I complete the order ...
Postage not showing up as available
Hello,
I made two postage purchased today, each for $52.00. Each were taken out of my bank account, but only the second $52.00 actually showed up as availabl...
error in printing label
This is the error message we've received back from USPS: Missing or invalid element: FromCompany. Error encountered (Log ID: 37319)
I have tried to correct...
Capture a batch reference (SKU) that maps to DHL EDI Billing
I need a field I can add a sku to during batch importing that will carry through to the DHL Ecommerce EDI billing I receive.
Existing Endicia Account Accesss
Hi, We have an existing Endicia account. Can we use it or do we need to use the account shipping easy provides? Also, when I try to connect to my Endicia acc...
Resync order contents after orders have changed so all items will be marked shipped
Just wanted to offer you a feature Idea. When a order comes into shipping easy, then after a customer adds items to there order after shipping easy receives ...
Account Set Up Progress
I cannot complete my account. I've created the account, connected to the stores and orders, but then it says I haven't set up to buy labels from USPS and whe...
Please Help!
I have recently added my shipping easy account to my shopify webpage. At the checkout screen it does not give me any other options other then business priori...
Sort Inventory drop downs Alphabetically.
The Category drop down on the Product page does not sort Alphabetically, This list also appears in the link under new product set up. Currently they are li...
Flag for Shopify "Potential Fraud" to prevent shipping until it has been investigated
Using the Shopify fraud detection API call:
GET /admin/orders/#{id}/risks/#{id}.json
Creating a flag similar to the ShippingEasy "USPS Unable to verify addre...
Reconnect USPS domestic account
I disconnected and trying to reconnect my usps domestic account. It said my account suspended and to contact customer support. I am on free account and can...
Please add "Committed" field in the product download
We use a python script to check out inventory stock levels across our channels and a field that represented the "Committed" number would be very helpful.