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Etsy gift and gift message support
Etsy marketplace provides a field for customers to mark package as gift and add a gift message.
This information doesn't get imported into shippingeasy. Cou...
WooCommerce not syncing suddenly
Hello,
An order came through my site on December 2nd just fine. I have not touched any settings in the meantime, but I had 2 new orders today - but they aren...
My ebay orders do not sync anymore
Hi,
my ebay orders are not syncing anymore. Not sure why they stopped pulling in. I already deactivated and reactivate my ebay store without any succes.
plea...
USPS Special Handling
I'm shipping with USPS, and I see options to add insurance, signature confirmation, and a return label, but I'm not seeing an option to add other postage opt...
How to prevent specific products going to shipping easy
Hi,
We have some products that we ship manually so we need to prevent these products going to shipping easy. We have marked the product as virtual but my cli...
Cancelled Shipment label
When I cancel a shipment/label, am I being reimbursed for the postage I paid?
Magento 2 - allow sending Magento shipment email
We prefer that all of our transactional emails come from Magento and have set up Magento so that it sends the customer an email when their order has shipped....
Automatically retry labels that fail due to auto-purchase
Very often we encounter multiple labels failing with the following error:
Cannot complete label print request because postage Auto-Purchase is in progress. P...
Can't Get Ebay Orders To Sync
Hello,
Ever since a few months ago, my ebay orders will not sync and I have been forced to use manual orders to get things done.
I have tried archiving/d...
ebay orders not syncing
My orders are not syncing from ebay even though it says it synced and there are no errors
Shipping and return address mistakenly switching
Occasionally the recipient's address field is being populated by the shipper address during upload. It is happening at least once a day. If we don't catch it...
Amazon orders dont download
I am on the starter plan, linked everything up to my amzon account but my new MF orders dont download. Under the stores section it says my AZ account is conn...
Multiple SKUs per Unit Sold
New user here and maybe a dumb question... I'd like to use ShippingEasy to track and manage inventory levels for sellable and non-sellable items. The non-sel...
Extra postage charge.
I have been charged for postage that I did not purchase. My bank account shows a charge of $50 postage on 12/1. How is that even possible when today is 11/...
Import shipping method from Ebay orders
Hi,
I am curious whether orders imported from Ebay can be set up to automatically pass along the shipping method attached to that order. We offer multiple s...
Magento 2 disconnects
The Integration with Magento 2.1 keeps disconnecting from our website.
It's set up with the correct user rolls, and also set to never time out the login, but...
Don't return Tracking number if there isn't one
I ship a LOT of first class large flat packages to customers. These do not qualify for tracking.
But ShippingEasy still returns a "tracking" number to my 3DC...
Results per Page
We are running into an issue when we have more than 200 orders to be fulfilled at once. Your system doesn’t allow us to display more than 200 orders, and so ...
When using Saved Packaging, Can't Select USPS Flat Rate Shipping
We ship out a lot of items using First Class Flat Shipping
I added a .05oz 4x8x.05 "Bubble Mailer" as a Package Type.
When making the Carrier Selection, if I...
Your site isn’t mobile friendly!
You need either a mobile app, specific to iOS or Android, or you need to make your site mobile friendly. It is difficult to work this site from your phone, w...
Gift Order support on Etsy
I know this feature is available on other platforms, but when will it be available on Etsy?
https://support.shippingeasy.com/hc/en-us/articles/204095525-Ho...
lost debit card payment
Hi there, I posted a payment to Endicia in late September, it was deducted from my debit card, and yet Endicia claims they never received it, closed my accou...
Secondary Product name for customs forms
May I suggest adding a second product name field to the products database, perhaps called "Name for Customs Form." This way it can easily populate a customs ...
batch of 9 USPS priority mail packages
I sent 9 USPS priority mail packages back on 11/10. I dropped rhem off at tbe same post office. 4 of them say they are delayed in transit in dofferent places...
Dashboard Enhancements
The Current Dashboard gives you quite a bit of information. I would love to see 1 more column in each tile. Now that we have been with you for multiple yea...
Signature Confirmation Paid for but not acquired
Hello,
I recently shipped a package via USPS Priority Mail for which I paid for signature confirmation. The problem is, USPS failed to get a signature from t...
Excel sheet not importing in its entirety
I've imported my excel spreadsheet for years. From the looks of things, all is there. Once I add the fields to the template, the last column has disappeared...
Drupal Commerce integration
Would really like to use this service but my website is a drupal commerce site and it would require my developer to build a module to make it work. So, not ...
New 'Filter' field staying populated is driving us Crazy!
When you search for an order to clear on the orders page, then select that order and then clear the order, why in the world would you want the order number t...
Insurance Problem
This is regarding my free account with ShippingEasy. I've been using the service for 3 months. I sent the following text to Endicia also. Their reference num...