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  • Labels are not showing when I click PRINT

    Bonnie Kodes 0 votes 1 comment Answered

    Every time I click PRINT, it takes me to the browser where the label should be and there is nothing there. I am using Chrome. I had to refund this label to be able to send my customer their package another way. Now I am stuck with money in my account and I can't even use it.  [ view more | comment ]

  • Multiple Variants in Inventory Control Grid - Very Frustrating!

    Brandon Hunziker 0 votes 0 comments

    I have parent/main products with multiple options - as many as 100 in some cases. When I search for a variants SKU in the Shipping Easy inventory grid, I get the main product and then a dropdown for "Multiple Variants". That's fine, but the problem is the sub-grid for the variants only includes 10 variants that can be easily accessed and whose inventory can be quickly updated. When you hit "View All," the grid disappears and you get a list of each variant SKU. To update in... [ view more | comment ]

  • Cannot print label on Ready to Print Screen

    cdubis 0 votes 1 comment Answered

  • Can't buy postage

    Danny Tran 0 votes 1 comment Answered

    Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 Not sure whats going on [ view more | comment ]

  • UPS Simple Rate

    Custom Bookbinding Co 0 votes 0 comments

    would like integration with UPS Simple Rate so we can compare options [ view more | comment ]

  • Cannot purchase postage

    Mandy Huffman 0 votes 2 comments Answered

    Hello, I just updated my billing information to include the billing with and it keeps popping up error-failed attempt to purchase when I try to buy postage. Need to ship an order asap. please help [ view more | comment ]

  • Shipper Release UPS

    Xinyu 0 votes 0 comments

    It'll be great to have Shipper Release option so that we can make sure UPS does not delay urgent packages. We had next-day-airs that were delayed for multiple days because the driver refuses to drop off the package. In UPS's create a package workflow, this option is in "package information" -> "signature information" -> select "deliver without signature (shipper release)"   This would be really great to have in shippingeasy, because right now we can only manually make such... [ view more | comment ]

  • Enable Product Name Overwrite by Store

    Cory 0 votes 0 comments

    Currently I can only overwrite product names at the SKU level so it affects the way it shows for all stores.  This removes the pre-order information (Pre-Order Now app)  from Shopify stores which causes many issues internally and with customers.  I need to be able to select through the Store settings whether I want to overwrite product names with the product catalog names for that store only. This is a critical feature for us, and I'm sure useful to other customers as well. [ view more | comment ]

  • Unable to purchase postage

    Kristen Hammon 1 vote 1 comment Answered

    I keep trying to purchase postage but get this error message:   Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 Plese Help! [ view more | comment ]

  • Cannot Buy Postage.

    mignon Lee 0 votes 1 comment Answered

    Error message: Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 Prevents me from buying postage.   Thanks [ view more | comment ]

  • FedEx options

    Kurt Boyer 0 votes 0 comments

    Generically I would like to see more options available from FedEx available when creating a label in SE.   Specifically Saturday delivery sometimes does not show up but if I go to the ship center they say it is available.  Same with direct signature on FedEx international priority. I am also able to get this option sometimes at the counter and I would like to not have to make labels from FedEx facilities. "Service default" I just suspect requires at least a signature of so... [ view more | comment ]

  • FedEx Collect Vs Third Party

    Jim Leuty 0 votes 0 comments

    My customer would like us to mark our FedEx shipments Collect vs the Third Party Billing.  They believe that there could be a different rate charged to them if the Collect is not chosen.  I am currently working to verify with FedEx if there is a difference, but it seems that it would be fairly simple to have the same options in ShippingEasy as are available from FedEx. [ view more | comment ]


    Anthony Blash 0 votes 1 comment Answered

    four times during the period between 10/9/19 - 10/23/19 ENDICIA billed and old account and caused 2 $30 overdraft fees. Please refund the overdrafts, and notify the bank that these withdrawals were not authorized as I had directed ENDICIA to draw funds from a different account with another bank. [ view more | comment ]

  • Inventory of Bundled Products

    Tim 0 votes 3 comments

    Hello! This is request for the feature to go back to where it was. It appears to have changed recently.  On the bundled product detail page, it used to show the inventory status for each of the individual products that made up that bundle. Made it easy to see which item was the limiting factor. Now I have to click on each item to see what it's inventory is and if it matches the total available for the bundle. Please put it back the way it was! I used bundles to track compo... [ view more | comment ]

  • Replicate a sent email to SM

    Laurel 0 votes 0 comments

    I would like to post my emails to my Social Media accounts to make them public a few days after I have sent them to my mailing list. Is this function available?  If not, how can I download an HTML version of my SE email? [ view more | comment ]

  • New Integrations - PoshMark, Mercari, Google Express

    Deb VanHouten 1 vote 1 comment

    Will SE be integrating more stores??  I really need Poshmark, Mercari, and Google. [ view more | comment ]

  • Certified Mail Feature

    Kristin Sundin 2 votes 1 comment

    Please add the option to process Certified items on USPS First Class. has this feature directly on their website and we would much prefer to use it in Shipping Easy.  Thank you. [ view more | comment ]

  • Display shipping service in shipment history

    Susan 0 votes 1 comment

    It would be really great to not only see the carrier but also have a column for the shipping service used when viewing orders in the Shipment History. [ view more | comment ]

  • Purchase failed.

    Justin 0 votes 1 comment Answered

    cannot buy postage   ERROR:   Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 [ view more | comment ]

  • Bundle SKUs need to be allowed to have Suppliers

    Anh 0 votes 4 comments

    I will be providing good examples as to why my pitch for Bundled SKUs needing to be allowed to have their own Suppliers. The other logical fix is to implement a way for a product that are ordered from suppliers as packs of (quantity #). And be able to split those packs for sale as smaller quantities. I'll give you an examples below:If I was a subscription snackbox company. And my vendors only sell their snacks in quantities of say 100 in one supplier SKU. But I want to bre... [ view more | comment ]

  • Split Shipment at Order Creation

    Teamson Design 0 votes 1 comment

    Almost all of our items are 1-to-1; meaning one item per package. Actually, to be more precise, all of the items are already in their boxes for shipment. We just need to print the labels and attach.   When we import these orders into ShippingEasy we would like to import them as multiple shipments from the beginning. Currently, someone needs to go in and manually split them.   In the CSV import or API we would like a way to do this from the beginning to avoid duplicate work... [ view more | comment ]

  • Requested Carrier in 'IF' of Shipping Rules

    Teamson Design 0 votes 0 comments

    The Shipping Rules has an 'IF' for Requested service (which is currently broken, not allowing multiple selections..). However, I would like to be able to just select a carrier. Currently if I want to automatically select a third party billing account for a customer's FedEx shipment, for example, I need to select every single service option FedEx offers. It would be much easier if I could just select a carrier. Also, some carriers require special considerations for us. Bein... [ view more | comment ]

  • Big Commerce Weight Issue

    Dario Shakespeare 0 votes 2 comments Answered

    Our Big Commerce Web store is set up properly for all weights to be in ounces, and they show in ounces on our Web site, but when the orders flow to Shipping Easy for us to process postage, the weights are in pounds. This means we have to correct them manually in Shipping Easy. How do we fix this? The corrections are annoying, time consuming and expensive as our lower-level and entry employees don't know the weights of over 3,000 products - only salaried upper management kn... [ view more | comment ]

  • can't buy postage

    Clrsedona 0 votes 1 comment Answered

    For a couple of weeks I can't buy postage- and my shipping is piling up. sends me the same message about "technical issues- sorry - etc" And I have switched credit cards etc- no luck. The same message "Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 " I see you have answered several people about this same thing- but you always send them an e-mail with the answer. Why- is it some big secret? Why not answer it in th... [ view more | comment ]

  • Niche social media icon

    Laurel 0 votes 4 comments

    I'm in the craft supplies industry and we participate in several social media websites unique to the industry.  I would like to put the icon and link in my emails.  How can I upload the icon and link to the social media content function?  This is a feature that I have never seen in any other email marketing program, but I think it would be well used. [ view more | comment ]

  • New Split Order Items - Show Sku #'s

    Connie 0 votes 0 comments

    I like the new split order items but it displays the item name and only part of it, not the sku #. We may have 3 items with the exact same name just different colors or sizes (either only indicated by the sku # or the variant listed at the end of the name) - which means I can't figure out how to put the blue color not the other colors in a separate shipment.  It is taking several attempts to get the splits correct then having to re-combine items.   Every option has a diffe... [ view more | comment ]

  • UPS Negotiated Rates not working

    John 0 votes 1 comment Answered

    Hello,    Our shipping easy account is not working with the Negotiated UPS Rates anymore.         It was previously working and we did not change anything. I have confirmed with UPS that we still have the discount. I tried reconnecting the account to shipping easy and it is still not working.   How do I fix this? We need it to work. It was working and now it is not and is very frustrating.   When I go to UPS website to quote the rates do work...   yes, I have clicked the  ... [ view more | comment ]

  • split 2 quantity order having same items by default( not manually)

    Support 0 votes 1 comment Answered

    Hello, We have set the setting to split 2 quantity orders into single order. some order having different items are splitting itself but not the order having same itemsso why it is not split the order itself like other orders? [ view more | comment ]

  • The Payment Method ID specified is invalid

    Ella Brito 0 votes 1 comment Answered

    I tried to update my credit card information. I am getting the fallowing error: "The PaymentMethodID specified is invalid." I tried different card and still receiving the same error. Thanks in advance for your help! [ view more | comment ]

  • Pickup Request Failed

    MARK PERESS 0 votes 1 comment Answered

    When I look at my shipping history my last four pick up requests indicate "Pickup Request Failed"..... see image. It also says USPS Carrier pick up API error: Address supplied is not specific, please provide more information. I went to our pick up address and everything looks correct. Does anyone have any clue on how to fix this error...Thanks Mark [ view more | comment ]

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