have email address and it doesn't accept password or send an email to reset the password. have used this program for months.  PC did update, could be a bug? how to fix? help [ view more | comment ]

Hi, I keep getting this message when trying to fill my account with money to then print labels. This makes my shipping easy account useless because I can't get past the point of creating a label! Please help, the customer support has also been completely useless because I'm a basic user but how in the world do I even use my account if I don't know how to fix this error!!!! Thanks. "Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, it... [ view more | comment ]

Hello, I'm not seeing my negotiated FedEx rates come through although I've connected my FedEx account. I have a secondary shipping platform I use, and there I was required to go through several steps to connect Fedex, including getting a test API key, a production key, sending test labels to FedEx etc. and now my rates appear there. I prefer ShippingEasy as a platform, so hoping to get the rates to come through here as well. What would you recommend? Thank you!  Ksenia   [ view more | comment ]

Unfortunately ShippingEasy won't work for us anymore because our wholesale platform doesn't integrate directly.  That normally wouldn't be a problem because we could manually upload orders, but the orders.csv file that is generated from our store always includes many orders (not just new orders) because often the status has been updated or items have changed due to backorders, etc. We need the order import process to recognize duplicate orders and update them instead of ju... [ view more | comment ]

Hello Team,We are running MagentoCE 2.3.x and needs to use your extension (https://marketplace.magento.com/shippingeasy-module-fulfilment.html) feature but it mentioned support upto 2.2.x So we know is your extension will support/working on M2.3.x? OR how soon we use it in M2.3.x? [ view more | comment ]

We use Shipping Easy to ship 8-10k orders a month, and growing. As we try to better manage this process, we need a report that we can run, within a selected  date range, that shows an average "days to ship" (from order date to ship date). This can be done through an export, but I feel should be quickly accessible in a dashboard.  Also, it does not take into consideration any remaining unshipped orders, as those do not yet have a "ship date", which lead us to our second fin... [ view more | comment ]

How FTP integration has been implemented for stores and how it works [ view more | comment ]

Hi there, I've created an Amazon Product Feedback email, set the parameters, the sender email is approved in Seller Central, but when I click Activate, I'm taken to a blank page. And when I go back to the Amazon Feedback Mgmt page, the review request email is still in Draft mode. Screenshot below. Not sure what I'm missing? Thanks! [ view more | comment ]

Please!! Or at least give users the option to create or not create variations automatically. Thanks! [ view more | comment ]

I just signed up with Shipping Easy. I'm trying to connect my store. I am with Wix. That is not an option of choices(of numerous). How do I set up my store? [ view more | comment ]

  Hello, you recently made a change to the split orders function in Shipping Easy.  I would like to change my software back to the old method.  Specifically, I do not like the fact that you have split out the shipping when the order is split into multiple shipments.  The shipping cost is not divided equally between items.  Often, it costs the same amount or only a $1 less to ship 1 item as it does to ship multiple items.  This split on the invoices means tha... [ view more | comment ]

We run our inventory based off of SKUs, not item names. The order upload process is basically useless for me because it requires me to input an item name instead of giving me the option to either put in the item name or the item sku. I need the order upload process to function in the same way as when I manually upload an order - When adding a manual order I can type in the SKU of the product and then can select that one and it will automatically populate the item name for ... [ view more | comment ]

We run our inventory based off of SKUs, not item names. The order upload process is basically useless for me because it requires me to input an item name instead of giving me the option to either put in the item name or the item sku. I need the order upload process to function in the same way as when I manually upload an order - When adding a manual order I can type in the SKU of the product and then can select that one and it will automatically populate the item name for ... [ view more | comment ]

I'm getting the following error any time I attempt to buy postage.  It's been like this for a week, and I've tried changing the card for payment to see if that helped, but I get an error trying to change that as well. "Stamps.com postage purchase failed because: Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2"   [ view more | comment ]

I have just completed two domestic USPS shipments. One of them includes an error so I was hoping to be able to cancel it through the Shipment History overview, however none of the shipments I have made appear there nor can I search for them... Anyone have any idea? [ view more | comment ]

Hey guys, Please add API integration with Amazon.ae (United Arab Emirates or UAE). This is a new platform and they are actively recruiting sellers to fill that marketplace with merchandise. Please add them to your other Amazon platforms as soon as you can. Thank you! Yan World By Shotglass [ view more | comment ]

When creating a label there are many postage options that we will never use.   How can I hide those options to make the review and selection of a label easier? [ view more | comment ]

I can't believe this isn't a feature. I ship orders weekly (a couple hundred are open at any given time typically), and I have to manually estimate shipping for every order so I can budget how much the shipping will likely be. This is very time consuming, especially when the estimated totals are already in shippingeasy's order dashboard here: https://www.screencast.com/t/0kpM0aXkHR If shippingeasy could just simply tally those figures or put them in a report it would insta... [ view more | comment ]

Setting up on the free trial - it won't let me set up to my printer as a printer - only as a fax nor will it let me change printer settings. It appears that I have sent and printed 3 labels so far - and charged me - but no labels have printed [ view more | comment ]

We have noticed that some customer and/or internal notes are being missed when shipping orders. Currently there is a small conversation bubble that appears next to the order number to signify that there are notes for the order. This does work if you happen to look at the order number, but if you are not consciously looking at the order number it is really easy to miss that small symbol (especially since most times there is no reason to look at the order number itself). It ... [ view more | comment ]

Is Shipping Easy working with UPS on API to be able to print International UPS Economy Labels? [ view more | comment ]

Need to see if possible to add the feature to update dimensions for each single product same way of updating the weight ( Update item weight in product catalog if applicable )so you make also extra check mark for updating the dimensions to the catalog and should look like the following ( Update item DIMENSIONS in product catalog if applicable ) [ view more | comment ]

The previous person in charge of uploading our contacts to the database did it incorrectly for THOUSANDS of our contacts. When I attempt to use the "Remove Tags" feature after selecting all contacts, the pop up list of tags to deselect is way too long on the screen and can not be used as there is no way to scroll to the bottom of the list to submit the "de-selections." This has cost me DAYS this week trying to clean up all the erroneous tags. If you will not allow us to bu... [ view more | comment ]

I want a feature to exist in the Shipment History page to export all the displayed data to csv or Excel. We need to track status of delivery and take action before customers find out and notify us if anything happens with delivery in transit. [ view more | comment ]

Hoping someone can clarify the conflicting info on this page re: tracking for USPS Retail Ground shipments: https://support.shippingeasy.com/hc/en-us/articles/203085559-What-is-USPS-Parcel-Select-Ground- In the "Delivery Timeline" section, it states "This is not a guaranteed service; delivery may be delayed." But in the "Service Overview" section below it, it states, "Delivery confirmation (tracking) is included for free on all domestic shipments." I'm assuming "This is no... [ view more | comment ]

I can not connct to my Magento store, My version is 2.2.7, Keep prompting the “Credentials could not be validated.” I have checked URL, ACCOUNT, PASSWORD all are right. but still can not connect Magento2 In my system log I found shippingeasy post data to "POST /downloader/index.php HTTP/1.1", Magento2 not have this path, this path only exist in Magento1. How can I connect Magento2.2.7， What does I should do? [ view more | comment ]

My store was disconnected due to inactivity. Looking to reconnect store as I start new marketing campaign. I click the reconnect tab, Woocommerce URL is https://qikmonk.com, takes me to the page " ShippingEasy would like to connect to your store". I click approve. Takes me to my store info page to confirm settings. Website shows as www.qikmonk.com. I click save.  I go back to Stores & Orders and it still shows as disconnected. I have tried changing the woocommerce url to h... [ view more | comment ]

If I only have one or a few SKUs that I need to update the inventory count, say I come across a couple of defective items, it is too cumbersome to go through uploading the whole csv file.  So I'd go to Product Catalog and search for the product and then click on the arrow to expand to preview my variants.  It only shows 10 variants.  Most of my products have more than 10 variants; some even have over 60 variants.  *If* the variant that I'd like to update is listed within t... [ view more | comment ]