Feature Request: Etsy Gift Wrap Integration

I'm not sure if this is possible with the Etsy API, but it would be really great if there was a way to tell if the buyer purchased gift wrap or not. As of no...
  • Rebekah Hemmer
  • 0 votes
  • 0 comments

Postage purchase failed because: Payment Server rejected the payment.

I have been trying to purchase (top up) my One balance account for 2 days now and tried several different credit cards with no success.  I continually get th...

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  • NYC Designed Inspirations
  • 0 votes
  • 1 comment
  • Answered

Amazon Poland Integration Feature Request

Hey guys, Amazon has recently branched out to Poland and many sellers who have UK, Germany, France, Spain and Italy listings were AUTOMATICALLY set up by Ama...
  • World By Shotglass
  • 0 votes
  • 0 comments

Scan QR Codes at the Post Office

Help us decide if this is valuable functionality! ShippingEasy is evaluating offering QR codes that can be scanned at the Post Office.  We would email you a ...
  • Bria B. [ShippingEasy]
  • 0 votes
  • 0 comments

Add Product Type to packing slip

How do i add a column with the "product type" associated with the line item that was ordered?   For packing slips Shopify
  • Kustom King Archery
  • 0 votes
  • 0 comments

USPS rate incorrect

When I put in a Domestic USPS First Class Large Envelope weighing 5oz size 10.5x7x.5, I get the wrong cost, it's like 2x as much as it should be (I think 3.6...

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  • Impressus Art
  • 0 votes
  • 1 comment
  • Answered

Error adding UPS to One Balance

I tried to add UPS to One Balance, but after filling out all the fields, I'm getting an error message "Error submitting the form. Please try again." Any help...

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  • Infinito Bag
  • 1 vote
  • 1 comment
  • Answered

Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2

Having this error when purchasing postage.  Re-entered the credit card info and checked with credit card company and all is good.  Is this a technical issue ...

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  • Alta Industries
  • 0 votes
  • 1 comment
  • Answered

Unable to purchase postage despite One Balance being sufficient

Not a common bug, but I've had it occur at least twice while using this service. I've added the exact amount required for my labels into my One Balance.  The...

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  • EU03
  • 0 votes
  • 1 comment
  • Answered

Purchase Failed

Hello Support -  I recently updated my card, but it's a card I have used previously to buy postage and now it's giving me this error... Account exception Exc...
  • Kelli Evans
  • 0 votes
  • 2 comments
  • Answered

Walmart integration issues

I continue running into the issue of new orders (acknowledged in Walmart's portal) not showing up in Shipping Easy.  I have integrated and it says they are c...
  • Kusum health
  • 0 votes
  • 0 comments

ThriveCart

Is there a way to hook up ThriveCart to ShippingEasy? I don't see it in the list of integrations.  Is there a work-around?
  • Rob Kopman
  • 0 votes
  • 0 comments

Feature request

It would be helpful to have my $ balance visible and be able to add funds without having to go and click on "One Balance and Carriers" to see my balance and ...
  • Harnel Inc
  • 0 votes
  • 0 comments

Distaste with This Business

I decided to try out this shipping service to streamline my shipping but all it has really done is create a huge problem for me. Firstly, unless I pay more m...

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  • Totuus Collars
  • 0 votes
  • 1 comment
  • Answered

Walmart Integration -- Orders failing to sync

I continue running into the issue of new orders (acknowledged in Walmart's portal) not showing up in Shipping Easy.  I have integrated and it says they are c...

Closed for comments

  • Lindercannon, Inc.
  • 0 votes
  • 1 comment
  • Answered

Reinstate Cancelled Account

I wanted to reinstate my account but i can't find where or how to do so. I have been searching for 20 minutes and can't even find a number to call for help.....

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  • LuLaRoe by Trisha
  • 0 votes
  • 1 comment
  • Answered

Support Rep - Need help retrieving older shipping history

Sent an email, but got canned response to use forum instead. Here's the email contents: I ran my shop during 2020 and had a ShippingEasy paid account from 12...

Closed for comments

  • Notegeist
  • 0 votes
  • 1 comment
  • Answered

Can't login inside BigCommerce

Hi. I've been using the ShippingEasy app with Big Commerce for years without any major issues. A few months ago, I suddenly stopped being able to log into th...

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  • Ever Designs Jewelry
  • 0 votes
  • 1 comment
  • Answered

Allow for Search of items in API older than 90 days

Our brand is currently on a backorder system with orders shipping out past 90 days.  We implemented a cancelation tool so consumers can cancel orders on thei...
  • Arielle Patla
  • 0 votes
  • 0 comments

WooCommerce plugin validity

The ShippingEasy plugin on WooCommerce shows it hasnt been updated in 7 years. Is this a valid plugin?

Closed for comments

  • Jessie Spencer
  • 0 votes
  • 1 comment
  • Answered

In Store Pick_Up

Hello,  I need a feature that allows me to take an order and mark it as "Picked Up" instead of counting it as shipped to take it out of my queue.  Many of my...

Magento 2 Shipment without Invoicing

We would like to have an option in Shipping Easy to turn off the auto invoicing that happens when shipping easy creates a shipment in magento 2 so that the s...
  • Lance Bundy
  • 0 votes
  • 0 comments

shipment not showing but was charged twice.

i made a shipment, paid the minimum balance, then went to print a label and it was nowhere to be found. i had to do it again, and it charged me another 10 do...

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  • dirty hands garage
  • 0 votes
  • 1 comment
  • Answered

Print Label using UPS-One balance

When I print the label using the UPS-One balance, get the error message: "We are temporarily unable to retrieve the value of your One Balance account. We are...

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  • Terre.USA
  • 0 votes
  • 1 comment
  • Answered

Breaking Items Down to Individual Lines

Hello,I'm looking for a feature that would take an order that has one kind of item with multiple quantities and break it down into individual lines, so if so...
  • Boosted Shades
  • 0 votes
  • 1 comment

add the additional line for the customer reference number on FedEx and UPS label

Dear Support Team, We need reference PO line information shown on UPS and Fedex labels. When we ship out multiple orders a day for multiple customers, it's i...

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  • Linda Li
  • 0 votes
  • 1 comment
  • Answered

I shipped a package from the US to Australia but the shipping label sent it somewhere in Illinois, what do I do?

So I manage a small shop for keychains on storenvy. This was my first time shipping internationally and due to me being used to the labels being correct from...

Closed for comments

  • Ace Aster (Papyrus)
  • 0 votes
  • 1 comment
  • Answered

Birthday automation

I would love to be able to save customer birthday info into a field that could then be used to automate a birthday coupon campaign.
  • Danielle Resseguie
  • 1 vote
  • 0 comments

"Ready to ship" page showing abbreviated item title renders the feature useless

"Ready to ship" page showing abbreviated item title renders the feature useless.Abbreviated like that, so little of the product title is shown, that similar ...

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  • Brubaker
  • 0 votes
  • 1 comment
  • Answered

Capitalized SKUs making them invalid

On the orders page, if you click on an order the SKU in the overlay window is capitalized. As SKUs are case sensitive on most marketplaces, this is totally u...

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  • Brubaker
  • 0 votes
  • 1 comment
  • Answered