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Email customer when order is cancelled or tracking voided
Please give us a way to notify customers that a tracking number has been cancelled or is no longer valid when a shipment has been cancelled.
Return Label Email
We create a pre-printed return label with all of our shipments. When we create a return label it automatically emails it to the customer, but they have not ...
Printed wrong label? How did this happen
I paid for a international label and printed and already shipped it out but when I check my order history it states that I paid for another label and that it...
Add something that identifies split shipments
It would be nice to have a variable or some way to identify to a customer when an order has been split. Right now they receive a multiple emails with differ...
Ability to edit the combined orders variable
The text of the combined orders variable is not clear. It would be great if we could edit that text so the customer is clear on what has happened.
WooCommerce Store Continuously Disconnecting
Hi There,
I manage a WooCommerce store for a client and they use ShippingEasy to manage their shipping. For the past month, the store keeps disconnecting. I ...
Branding tracking for orders that drop ship
I love the branded tracking emails but really wish that drop shipments would be included in this. I would really like for all my tracking emails to look cons...
How Get My Transactions to Show Up In QuickBooks?
I sent my question to support, but they never get back to me.
I connected both of my stores and even tested the flow; everything works perfectly, which mak...
Orders Splitting Incorrectly - Editing Orders - Bugs
There are some orders that I must manually edit and split into separate orders depending on weight. After mapping the way I want to split them, Shipping Eas...
Category History
We would to be able to view the category history for orders. We use multiple categories to change status on orders and we would like to be able to see when a...
"UNclear" an order
It'd be nice to be able to unclear an order that was cleared from the orders page.
Fed Ex Schedule Pick Up
I wish that I could schedule a Fed Ex pickup directly from shipping easy. That way, when I create a shipping label or even when I already have a pre-paid lab...
Put order on hold
Shipping easy should add a simple but important feature - To be able to put an order on "Hold"
Sometimes you are waiting for a customers response, Or if an o...
Starter Plan charges
I know the starter plan is free but does it put a hold on my card. I noticed a charge for a $1 on my account for the same day the subscription renewed.
Delivered check mark on shipment history not appearing since October 15th
Even though tracking says delivered, the "delivered" check mark has not been applied to any shipment past October 15th. I have checked my account on 2 differ...
Amazon is connected but Shipping Easy is not connected to Amazon
I have successfully integrated Amazon Seller and it shows so on Amazon however it does not show as integrated on Shipping Easy.
Shipping consolidation
Is there a way to combine two orders into one for shipping purposes? I have a customer who places one order then a few hours later on the same day places an...
UPS Rate Quote Error
Hello,
I noticed yesterday and today that I’m not able to get a carrier quote from UPS for my One Balance account. Below are screenshots that I took of the...
Unable to sign up for UPS Balance
Unable to add UPS Balance to my account - several browser tries Chrome. FF. Safari all give same problem.
Magento 2.4
Hello,
Is there a plan to make compatible with Magento 2.4? Specifically, will there be support for 2FA log in to Magento or must 2FA be disabled to work wit...
Cancel Account
I meant to only downgrade my account. Can you fix this?
We need a User Filter on the reports page
The current reports page is very helpful, but the product reports do not have a field for User.
It would be great if we could have either a field added for U...
Ready to print
I want to delete an item that is pending ready to print. it ended up being a duplicate which already was printed.
postage did not get purchased with this l...
Improve manual labels data entry
Shipping Easy is an extraordinary partner in helping us run our small business. We appreciate all aspects of your service and are so grateful for the tools ...
Can’t add UPS One Balance to my account
No matter what I try I get this error:
Notes sync issue
Hello, I hope you are doing well!
The shopify order notes do not get updated after the order is synced, I reached out to support and they asked me to submit...
Unshipped Report from Ready to Ship Section
Hi,
Is there a report that would show us whats in Ready to Ship? The Unshipped Report shows all orders from the Orders section, but we need a report fr...
One Balance UPS creating authentication error
Going on day four of trying to fix this error.
UPS one balance freezes the account and will not let me print a label.
It says there is an authentication erro...
Add USPS routing number to Label
When an address is verified by USPS (and the +4 digits are added to the zip code) the USPS routing number should be included in the label for ease of handlin...
One Balance account unable to be retrieved
While trying to ship a package with UPS this error message keeps popping up:
"We are temporarily unable to retrieve the value of your One Balance account. We...