Woocommerce | Orders Not Being Marked As Complete & Uploading 4-5 tracking numbers

Hi,   I upgraded to the new woo-commerce store integration vs the plugin and there's 2 big problems that is occurring on my account.   1) When I buy the postage & print it via shipping easy, in the past, it used to mark the order as complete on woocommerces end, now with the new store integration it still keeps it as processing once I print the label. So now I have to go in manually and mark it as complete. I need this to be automated like it used to be, not sure what t...
  • Magari Design
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I'm not receiving the shipping confirmation emails anymore

I'm not receiving the shipping confirmation emails anymore after the shipping label is created. I'm not even sure if the customer is getting them. I've had shipping easy since 2015 and have had no problems receiving emails once the shipment is confirmed. The last successful email I got from shipping easy was in December of 2019. All shipments since then, I have not received email confirmations. Can someone please help with this?
  • Genesis Smith
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Sustainability with Shipping Products

I run a company that does a fair amount of shipping, about 30-50 packages a day. We've been aiming to be more environmentally friendly and conscious about the packaging we use. I was wondering if there was a way that shippingeasy could recommend for some companies to work with to get good sustainable shipping supplies such as mushroom, seaweed, recycled and pulp materials for replacements of poly bags, boxes and bubble mailers. As shippingeasy grows and encourages more peo...
  • Chris
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Black Frame Around Image/Icon

I have recently begun having issues with the DYMO app showing a frame around any image I try to insert on a label. I have not had this issue in the past.   Can anyone help with this?   Thank you!  
  • Nicole LaPierre
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Mexico International Customs cannot be over $400.00 USD - 1 Year Later

I opened a case about this around 1 year ago. Is there any time frame for an update. Its the most annoying this to have to do for every order. Shipping Easy is no longer saving me time. When Shipping Easy pulls my orders going to Mexico it puts the Mexican Dollars (MXD) into the declared value into customs form. The customs form is asking for the declared value in US Dollars (USD). The problem here is you cannot have a customs form with a declared value over $400 U...
  • Stephen Dutka
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Support for UPS Smart Pickup

Please add support for UPS Smart Pickup.   This is a critical feature that really needs to be added.
  • Chadwick Hugh
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Longstanding Search Issues

I've reported this issue on the phone and in chat on previous occasions and I am now airing my concern her in the forum.  The "search" function in the upper right of the interface is borken in my humble opinion.  I say that it is broken because we're not able to search for names that have a middle initial (e.g. William J Smith).  And we're not able to search for business addresses (e.g. ABC Consulting Group).  The lack of an ability to search on more sophisticated names is...
  • David Addison
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Cancel a Shipping Label that UPS Store Voided

I accidentally used the wrong shipping label in one of my boxes and UPS Store already scan it as "Pick-Up"; I removed the wrong label and created a New one. When I try to cancel the label it doesnt let me because it shows "Pick Up"; but USP Store already voided the transaction. Any help on this?   Thanks!!
  • Jose
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Alexa integration

I'm a LuLaRoe retailer so my package weights vary greatly which means I enter the weight which then determines the shipping method for EVERY package I ship. I would LOVE the ability to enter package weight, select carrier and shipment method using the Alexa skill.This would be a HUGE time saver for my business!
  • Sabrina Peng
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Endicia Not working. Pass phrase wrong and Endicia Login no good

Get this error: The Certified Intermediary’s pass phrase is incorrect. Error encountered (Log ID: 41399) Try to reconnect and no joy.  Tried to login into Endicia directly and web login doesn't work.   I also re-entered CC information.  No joy there either.
  • Tony Medeiros
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I have a balance but I can't pay...

I have balance but I can not pay. I do not know what is happening. I already bought the postage and I can't click Finish and Pay. The money has already been cashed from my account and I received an email confirming the purchase. I really need help knowing how to solve this issue.
  • ISABELA PEREIRA MARCAL
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SMS notifications

its about time for a service for costumers to get SMS text messages with tracking information. my costumers keep on losing packages because of problems with their email, internet etc.or because they are just the old fashioned type. a SMS text could really save the day. were currently looking into alternative shipping sites just because of this. anyone with a solution for me?
  • Bonei Olam
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forgotten password

I am not getting email to correct forgotten password.  Going in circle without any resolution very busy and frustrated
  • Bad Monkey
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error when purchasing postage

I have been receiving errors when trying to purchase postage for 4 days now.. I have tried different cards, updating my information, I have tried everything, and I am still receiving the same error: Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 please help!! I have things that need to go out asap!!!  
  • Samantha Gemzer
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Stamps.com Conversion error

infrequent user of ShippingEasy (it's our backup). Over the past few months have logged in and been greeted with red error messages but didn't have time to troubleshoot. Needed access this week because of Christmas chaos and began troubleshooting to find that our balance transferred to Stamps.com, BUT ShippingEasy won't let us use it. It keeps telling us that Endicia has a zero balance therefore we can't print labels unless we add more money to our Endicia account, which i...
  • Jim C H
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Shipping Easy marketing Emails put in SPAM

Hello, I am working on our Christmas email, and the test messages I keep sending myself are put in SPAM.  Gmail is saying (copied below) and on screen picture attached. === it seems that the Shipping Easy mailbox has been identified as SPAM, is there a work around to this problem?==== Why is this message in spam?  Lots of messages from em2797.shippingeasyemail.com were identified as spam in the past. Report not spam  
  • Mary Jo Kringas
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Option to send only FBA Available inventory to Store

Hello, We have some items that we only ship out via Amazon MCF for our direct to consumer orders, but still keep some stock on hand for other larger orders. So we would like to be able to choose to send only the FBA available stock to our stores. Currently we can only choose between Stock on hand or Stock on hand plus Amazon FBA inventory. We need to be able to choose only Amazon FBA stock to be sent to the store. And this is very related to a previous feature request: htt...

Duplicating Orders on the Order Screen

On the Orders screen, the last two times I've printed labels, each order is duplicated. I have two copies of the exact same order. The details match exactly for the duplicates. When I print, one label the duplicate copy remains. :( I'm currently using the free plan with ecwid ecommerce. The order in the ecwid admin shows as shipped when I print the label, but I still have the duplicate order in shippingeasy. I understand that there's not much support for the free version, ...
  • vicki
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BIG MESS. Have tracking number that starts with letters HH.

  • slavas zujevas
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Harmonized Tariff Code to Australia

There's a bug I think. I've shipped international shipments before and use the same tariff code each time. This time, I got an error saying it was too long, so I shortened it into every possible permutation and it still won't accept it.
  • Mati M
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Inventory of Bundled Products

I still don't see the an inventory count when I click on a bundled product:   October 25, 2019 10:18  Share Completed Hello! This is request for the feature to go back to where it was. It appears to have changed recently.  On the bundled product detail page, it used to show the inventory status for each of the individual products that made up that bundle. Made it easy to see which item was the limiting factor. Now I have to click on each item to see what it's inventory...
  • Linda Pitterle
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Shipment notification callback via ShippingEasy API

I'd like to receive a "Shipment notification callback" when orders are shipped. But, I'd like to be notified of all shipments regardless of the store it came from. In reading the docs (https://shippingeasy.readme.io/docs/shipment-notification-callback) it sounds like the callback notification would only be sent for an order "that was added to ShippingEasy via the ShippingEasy API". So I'm guessing I wouldn't receive a callback for orders from our other stores (e.g. BigComm...
  • Jed
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Could printing the order number be optional?

I've had several customers who really don't like the order number printing on shipping label. They've said variations of the same thing, which is that it's like a blinking light to thieves that the package has merchandise in it. I've been cutting it off of my labels since people complained, but that's an extra step I'd like to avoid. Thanks!
  • Noelie Schaefer
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Provide warning when create order for items with low inventory

Right now the system allows creation of order when inventory is 0 or even negative.   For manual order, would be nice if a pop up window with warning message can be provided. For auto-sync order from other platform,  would be great if summary page of all the orders like this can be provided. I'm not sure if this belongs to shipment or inventory,  think it belongs to orders, but there is no such category here.      
  • Janet Qian
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Commercial Invoices / international Orders

Hello,  I would like to request for commercial invoices to automatically include all of the items that are part product bundles. On our case, two items in a bundle (sold as 1 unit) must be declared in an itemized way because they differ in both country of origin and/or HS Codes.  Thank you in advance,  Irene R.
  • IRENE
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Shopify Edit Order

Shopify has implemented a new option to edit orders for things like wrong size, wrong item, add an item, etc.  Currently, Shipping Easy leaves the added item as unfulfilled and does not close out the order with the shipping information. It would be very helpful if the order would get updated within shipping easy so that it could properly close out in Shopify.  
  • Jim Leuty
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Stamps.com Conversion

My account never converted from Endicia. It still shows that as the only postage purchase option and nowhere have I seen the option to convert to Stamps.com. This is very frustrating as I don't have access to your support as a basic member. Can someone advise on how to convert my account!?
  • Josh xx Tyler
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payment failure

What is going on with payment processing? Is anyone else having trouble? Account exception Exception with code 0x00560102; module 86, category 1, item 2 Tried different cards, nothing happens except a trial deposit to the account.
  • Crystal W Smith
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shipping notifications

I have done the troubleshooting for shipping confirmation emails not going to the customer and nothing works.  I can't even send a test email.  The emails used to work and we have not changed anything.  The notifications are set to send and the store is connected.
  • Ideal Load
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Store Settings - Orders, Fields Not Showing.

https://support.shippingeasy.com/hc/en-us/articles/115003359943-How-to-Select-which-order-statuses-sync-from-WooCommerce-into-ShippingEasy    Hi I am  referencing the article above & trying to set up customer order status according to the article above and it's not showing on the order status page, please advise. The only thing that shows up when I click orders is the attached image below.     Once I can see the proper settings to enable order statuses & custom ones, my n...
  • Magari Design
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