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  • can't log in it all worked yesterday

    Marilyn Boese 0 votes 3 comments Answered

    have email address and it doesn't accept password or send an email to reset the password. have used this program for months.  PC did update, could be a bug? how to fix? help [ view more | comment ]

  • Shipping Payment Error

    Steve & Michelle 0 votes 1 comment Answered

    Hi, I keep getting this message when trying to fill my account with money to then print labels. This makes my shipping easy account useless because I can't get past the point of creating a label! Please help, the customer support has also been completely useless because I'm a basic user but how in the world do I even use my account if I don't know how to fix this error!!!! Thanks. "Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, it... [ view more | comment ]

  • Negotiated FedEx rates not coming through

    Ksenia 0 votes 3 comments Answered

    Hello, I'm not seeing my negotiated FedEx rates come through although I've connected my FedEx account. I have a secondary shipping platform I use, and there I was required to go through several steps to connect Fedex, including getting a test API key, a production key, sending test labels to FedEx etc. and now my rates appear there. I prefer ShippingEasy as a platform, so hoping to get the rates to come through here as well. What would you recommend? Thank you!  Ksenia   [ view more | comment ]

  • Avoid duplicate orders by updating existing imports

    Sander Kallshian 0 votes 0 comments

    Unfortunately ShippingEasy won't work for us anymore because our wholesale platform doesn't integrate directly.  That normally wouldn't be a problem because we could manually upload orders, but the orders.csv file that is generated from our store always includes many orders (not just new orders) because often the status has been updated or items have changed due to backorders, etc. We need the order import process to recognize duplicate orders and update them instead of ju... [ view more | comment ]

  • Is this Support Magento2.3.x?

    Magento Expert 0 votes 0 comments

    Hello Team,We are running MagentoCE 2.3.x and needs to use your extension ( feature but it mentioned support upto 2.2.x So we know is your extension will support/working on M2.3.x? OR how soon we use it in M2.3.x? [ view more | comment ]

  • unshipped orders report

    Jerrica Thomas 0 votes 1 comment

    We use Shipping Easy to ship 8-10k orders a month, and growing. As we try to better manage this process, we need a report that we can run, within a selected  date range, that shows an average "days to ship" (from order date to ship date). This can be done through an export, but I feel should be quickly accessible in a dashboard.  Also, it does not take into consideration any remaining unshipped orders, as those do not yet have a "ship date", which lead us to our second fin... [ view more | comment ]

  • FTP Integration for stores

    Sunanda Sharma 0 votes 1 comment Answered

    How FTP integration has been implemented for stores and how it works [ view more | comment ]

  • Amazon Product Feedback email not Activating

    Ksenia 0 votes 3 comments Answered

    Hi there, I've created an Amazon Product Feedback email, set the parameters, the sender email is approved in Seller Central, but when I click Activate, I'm taken to a blank page. And when I go back to the Amazon Feedback Mgmt page, the review request email is still in Draft mode. Screenshot below. Not sure what I'm missing? Thanks! [ view more | comment ]

  • Do not automatically create variations when importing products from Amazon

    Tomasz 1 vote 1 comment

    Please!! Or at least give users the option to create or not create variations automatically. Thanks! [ view more | comment ]

  • Setting up store

    John Jarmuskiewicz 0 votes 1 comment Answered

    I just signed up with Shipping Easy. I'm trying to connect my store. I am with Wix. That is not an option of choices(of numerous). How do I set up my store? [ view more | comment ]

  • New splitting orders function

    Judy Masucci 0 votes 2 comments

      Hello, you recently made a change to the split orders function in Shipping Easy.  I would like to change my software back to the old method.  Specifically, I do not like the fact that you have split out the shipping when the order is split into multiple shipments.  The shipping cost is not divided equally between items.  Often, it costs the same amount or only a $1 less to ship 1 item as it does to ship multiple items.  This split on the invoices means tha... [ view more | comment ]

  • Order Upload process have 'SKU' as a required field instead of 'Item Name'

    Ten3 1 vote 3 comments

    We run our inventory based off of SKUs, not item names. The order upload process is basically useless for me because it requires me to input an item name instead of giving me the option to either put in the item name or the item sku. I need the order upload process to function in the same way as when I manually upload an order - When adding a manual order I can type in the SKU of the product and then can select that one and it will automatically populate the item name for ... [ view more | comment ]

  • Order Upload process has 'Item Name' as a required field

    Ten3 1 vote 1 comment Answered

    We run our inventory based off of SKUs, not item names. The order upload process is basically useless for me because it requires me to input an item name instead of giving me the option to either put in the item name or the item sku. I need the order upload process to function in the same way as when I manually upload an order - When adding a manual order I can type in the SKU of the product and then can select that one and it will automatically populate the item name for ... [ view more | comment ]

  • Errors whenever attempting to purchase postage

    Aaron 0 votes 1 comment Answered

    I'm getting the following error any time I attempt to buy postage.  It's been like this for a week, and I've tried changing the card for payment to see if that helped, but I get an error trying to change that as well. " postage purchase failed because: Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2"   [ view more | comment ]

  • No shipment history available

    Zachary Brown 0 votes 1 comment

    I have just completed two domestic USPS shipments. One of them includes an error so I was hoping to be able to cancel it through the Shipment History overview, however none of the shipments I have made appear there nor can I search for them... Anyone have any idea? [ view more | comment ]

  • Drop Shipping

    Debbie 0 votes 1 comment Answered

    We sometimes have customers who pick up their orders in our store so we will mark their packages as dropped shipped.  However, they still receive an email that their package is being shipped to them which freaks them out.  Can there be another feature from the mark as shipped category that is specifically for when a customers has picked up their item?  Thank you! [ view more | comment ]

  • Amazon UAE (United Arab Emirates) Integration Request

    Yan Vilensky 0 votes 4 comments

    Hey guys, Please add API integration with (United Arab Emirates or UAE). This is a new platform and they are actively recruiting sellers to fill that marketplace with merchandise. Please add them to your other Amazon platforms as soon as you can. Thank you! Yan World By Shotglass [ view more | comment ]

  • Hide postage options

    Charis & Doxa 0 votes 0 comments

    When creating a label there are many postage options that we will never use.   How can I hide those options to make the review and selection of a label easier? [ view more | comment ]

  • Would be nice to know how much shipping is estimated on current orders

    Structure Marketing Inc. 0 votes 1 comment

    I can't believe this isn't a feature. I ship orders weekly (a couple hundred are open at any given time typically), and I have to manually estimate shipping for every order so I can budget how much the shipping will likely be. This is very time consuming, especially when the estimated totals are already in shippingeasy's order dashboard here: If shippingeasy could just simply tally those figures or put them in a report it would insta... [ view more | comment ]

  • Printer issues

    Dee Dee Juster 0 votes 1 comment Answered

    Setting up on the free trial - it won't let me set up to my printer as a printer - only as a fax nor will it let me change printer settings. It appears that I have sent and printed 3 labels so far - and charged me - but no labels have printed [ view more | comment ]

  • Customer or Internal Notes - More Obvious Indicator

    Evan Meinerts 1 vote 1 comment

    We have noticed that some customer and/or internal notes are being missed when shipping orders. Currently there is a small conversation bubble that appears next to the order number to signify that there are notes for the order. This does work if you happen to look at the order number, but if you are not consciously looking at the order number it is really easy to miss that small symbol (especially since most times there is no reason to look at the order number itself). It ... [ view more | comment ]

  • UPS Economy

    Jesse Fisher 0 votes 1 comment

    Is Shipping Easy working with UPS on API to be able to print International UPS Economy Labels? [ view more | comment ]

  • Add or update the dimensions with a quick check mark similar to update date

    Eddie 1 vote 3 comments

    Need to see if possible to add the feature to update dimensions for each single product same way of updating the weight ( Update item weight in product catalog if applicable )so you make also extra check mark for updating the dimensions to the catalog and should look like the following ( Update item DIMENSIONS in product catalog if applicable ) [ view more | comment ]

  • Bulk edit/remove tags on Contacts menu needs to be wide instead of long

    Accounting 0 votes 1 comment

    The previous person in charge of uploading our contacts to the database did it incorrectly for THOUSANDS of our contacts. When I attempt to use the "Remove Tags" feature after selecting all contacts, the pop up list of tags to deselect is way too long on the screen and can not be used as there is no way to scroll to the bottom of the list to submit the "de-selections." This has cost me DAYS this week trying to clean up all the erroneous tags. If you will not allow us to bu... [ view more | comment ]

  • Feature request: Export data from "Shipment History"

    Jetting Chen 0 votes 1 comment Closed for comments

    I want a feature to exist in the Shipment History page to export all the displayed data to csv or Excel. We need to track status of delivery and take action before customers find out and notify us if anything happens with delivery in transit. [ view more | comment ]

  • USPS Retail Ground Tracking Included or Not?

    Renee Szostak 0 votes 1 comment Answered

    Hoping someone can clarify the conflicting info on this page re: tracking for USPS Retail Ground shipments: In the "Delivery Timeline" section, it states "This is not a guaranteed service; delivery may be delayed." But in the "Service Overview" section below it, it states, "Delivery confirmation (tracking) is included for free on all domestic shipments." I'm assuming "This is no... [ view more | comment ]

  • Can't connect Magento 2.2.7

    罗霆 0 votes 1 comment Answered

    I can not connct to my Magento store, My version is 2.2.7, Keep prompting the “Credentials could not be validated.” I have checked URL, ACCOUNT, PASSWORD all are right. but still can not connect Magento2 In my system log I found shippingeasy post data to "POST /downloader/index.php HTTP/1.1", Magento2 not have this path, this path only exist in Magento1. How can I connect Magento2.2.7, What does I should do? [ view more | comment ]

  • Store sdoes not reconnect

    Cornelius 0 votes 3 comments Answered

    My store was disconnected due to inactivity. Looking to reconnect store as I start new marketing campaign. I click the reconnect tab, Woocommerce URL is, takes me to the page " ShippingEasy would like to connect to your store". I click approve. Takes me to my store info page to confirm settings. Website shows as I click save.  I go back to Stores & Orders and it still shows as disconnected. I have tried changing the woocommerce url to h... [ view more | comment ]

  • Increase the preview to include all variants instead of first 10; pull up specific variants when exact sku is typed in

    Cassie 1 vote 0 comments

    If I only have one or a few SKUs that I need to update the inventory count, say I come across a couple of defective items, it is too cumbersome to go through uploading the whole csv file.  So I'd go to Product Catalog and search for the product and then click on the arrow to expand to preview my variants.  It only shows 10 variants.  Most of my products have more than 10 variants; some even have over 60 variants.  *If* the variant that I'd like to update is listed within t... [ view more | comment ]

  • eBay order numbers

    John 0 votes 2 comments Completed

    eBay has instituted a new order number system.  Will Shipping Easy be downloading those numbers soon? [ view more | comment ]

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