Email customer when order is cancelled or tracking voided

Please give us a way to notify customers that a tracking number has been cancelled or is no longer valid when a shipment has been cancelled.
  • Steve
  • 4 votes
  • 0 comments

Return Label Email

We create a pre-printed return label with all of our shipments.  When we create a return label it automatically emails it to the customer, but they have not ...
  • Maya King
  • 0 votes
  • 0 comments

Printed wrong label? How did this happen

I paid for a international label and printed and already shipped it out but when I check my order history it states that I paid for another label and that it...
  • Anti Competition
  • 0 votes
  • 1 comment

Add something that identifies split shipments

It would be nice to have a variable or some way to identify to a customer when an order has been split.  Right now they receive a multiple emails with differ...
  • Steve
  • 4 votes
  • 0 comments

Ability to edit the combined orders variable

The text of the combined orders variable is not clear.  It would be great if we could edit that text so the customer is clear on what has happened.
  • Steve
  • 4 votes
  • 0 comments

WooCommerce Store Continuously Disconnecting

Hi There, I manage a WooCommerce store for a client and they use ShippingEasy to manage their shipping. For the past month, the store keeps disconnecting. I ...
  • Kyle Goodman
  • 0 votes
  • 0 comments

Branding tracking for orders that drop ship

I love the branded tracking emails but really wish that drop shipments would be included in this. I would really like for all my tracking emails to look cons...
  • LulaRoe Sofia Rae & The Enchanted Traveling Trunk Show
  • 3 votes
  • 0 comments

How Get My Transactions to Show Up In QuickBooks?

I sent my question to support, but they never get back to me.   I connected both of my stores and even tested the flow; everything works perfectly, which mak...
  • Val M
  • 0 votes
  • 0 comments

Orders Splitting Incorrectly - Editing Orders - Bugs

There are some orders that I must manually edit and split into separate orders depending on weight.  After mapping the way I want to split them, Shipping Eas...
  • BBQPelletsOnline
  • 0 votes
  • 0 comments

Category History

We would to be able to view the category history for orders. We use multiple categories to change status on orders and we would like to be able to see when a...
  • Cheryl
  • 0 votes
  • 0 comments

"UNclear" an order

It'd be nice to be able to unclear an order that was cleared from the orders page. 
  • ezsales
  • 0 votes
  • 0 comments

Fed Ex Schedule Pick Up

I wish that I could schedule a Fed Ex pickup directly from shipping easy. That way, when I create a shipping label or even when I already have a pre-paid lab...
  • JANT girl
  • 0 votes
  • 0 comments

Put order on hold

Shipping easy should add a simple but important feature - To be able to put an order on "Hold" Sometimes you are waiting for a customers response, Or if an o...
  • Fine Cardstock
  • 0 votes
  • 0 comments

Starter Plan charges

I know the starter plan is free but does it put a hold on my card. I noticed a charge for a $1 on my account for the same day the subscription renewed.
  • IQMJ Enterprises
  • 0 votes
  • 0 comments

Delivered check mark on shipment history not appearing since October 15th

Even though tracking says delivered, the "delivered" check mark has not been applied to any shipment past October 15th. I have checked my account on 2 differ...
  • Quirky Antiques
  • 0 votes
  • 1 comment

Amazon is connected but Shipping Easy is not connected to Amazon

I have successfully integrated Amazon Seller and it shows so on Amazon however it does not show as integrated on Shipping Easy.
  • Pd 4106
  • 0 votes
  • 1 comment

Shipping consolidation

Is there a way to combine two orders into one for shipping purposes?  I have a customer who places one order then a few hours later on the same day places an...
  • Village Bears
  • 0 votes
  • 0 comments

UPS Rate Quote Error

Hello,   I noticed yesterday and today that I’m not able to get a carrier quote from UPS for my One Balance account. Below are screenshots that I took of the...
  • Jathan Merkel
  • 0 votes
  • 1 comment

Unable to sign up for UPS Balance

Unable to add UPS Balance to my account - several browser tries Chrome. FF. Safari all give same problem.  
  • Stuarts Coffee Co
  • 0 votes
  • 1 comment

Magento 2.4

Hello, Is there a plan to make compatible with Magento 2.4? Specifically, will there be support for 2FA log in to Magento or must 2FA be disabled to work wit...
  • Keith Tanis
  • 0 votes
  • 0 comments

Cancel Account

I meant to only downgrade my account. Can you fix this?
  • C Marie
  • 0 votes
  • 1 comment

We need a User Filter on the reports page

The current reports page is very helpful, but the product reports do not have a field for User. It would be great if we could have either a field added for U...
  • The Shelburne Country Store of Vermont
  • 0 votes
  • 0 comments

Ready to print

I want to delete an item that is pending ready to print. it ended up being a duplicate which already was printed.   postage did not get purchased with this l...
  • Triada Networks LLC
  • 0 votes
  • 0 comments

Improve manual labels data entry

Shipping Easy is an extraordinary partner in helping us run our small business.  We appreciate all aspects of your service and are so grateful for the tools ...
  • The Sleek Belt
  • 0 votes
  • 0 comments

Can’t add UPS One Balance to my account

No matter what I try I get this error:
  • Ofertas a Balazo
  • 0 votes
  • 1 comment

Notes sync issue

Hello, I hope you are doing well!  The shopify order notes do not get updated after the order is synced, I reached out to support and they asked me to submit...
  • Maryam Asghar
  • 0 votes
  • 0 comments

Unshipped Report from Ready to Ship Section

Hi,       Is there a report that would show us whats in Ready to Ship? The Unshipped Report shows all orders from the Orders section, but we need a report fr...
  • Yona
  • 0 votes
  • 1 comment
  • Answered

One Balance UPS creating authentication error

Going on day four of trying to fix this error. UPS one balance freezes the account and will not let me print a label. It says there is an authentication erro...
  • Celtic Corner
  • 0 votes
  • 1 comment

Add USPS routing number to Label

When an address is verified by USPS (and the +4 digits are added to the zip code) the USPS routing number should be included in the label for ease of handlin...
  • Francisco Pereyo
  • 0 votes
  • 0 comments

One Balance account unable to be retrieved

While trying to ship a package with UPS this error message keeps popping up: "We are temporarily unable to retrieve the value of your One Balance account. We...
  • Celtic Corner
  • 0 votes
  • 1 comment