international shipping changed confusing

used to create an international label with person's name and address and the items listed and price and weight. Did that and there are no customs forms appea...
  • Gillian Martlew
  • 0 votes
  • 0 comments

Change the From email in communications with customers

Every email I send to customers says it is From messages@shippingeasyemail.com. I would like for it to say it's coming from my business email address. It mig...
  • Erik Kline
  • 0 votes
  • 0 comments

USPS Connect Local Support

I delivery via courier ~ 15 packages per week to my local area, that could be sent via USPS Connect Local.   The program has been made available in my zip Co...
  • Everette Mills
  • 0 votes
  • 0 comments

"Hold" orders feature

Please add a way to hold orders that do not show up in the Orders Page or RTS screen. The current solutions are not user friendly and still prone to error - ...
  • Jackie Cooper
  • 0 votes
  • 0 comments

Add OCR-B Font Family Option to Packing Slips and Pick Lists

Please add the OCR-B font family option to packing slips and pick lists. This way we can scan the SKU number directly without having to add an extra column f...
  • Alex Ruff
  • 1 vote
  • 0 comments

Shipping fees

Hi. We own a pack and ship store. Our customers drop off packages and print labels with us. We are currently use shipstation. We are looking for a solution t...
  • Brandt Reed
  • 0 votes
  • 0 comments

Undo deleted orders

On several occasions (usually when I'm really stressed and busy) I have deleted orders from my Shipping Easy dashboard by mistake.  I usually realize the err...

Closed for comments

  • Niki Quinn
  • 1 vote
  • 2 comments

ASSIGNING SPECIFIC SKUs to DEDICATED USER

We would like to assign specific SKUs to a dedicated user to be able to run reports and perform any updates needed for those specific SKUs. We do not want al...
  • Veli Sevim
  • 0 votes
  • 0 comments

Cannot update email address

Every time I try to update my email address in my profile, I click "save" and it defaults right back to the old email. There's some sort of glitch happening. 

Closed for comments

  • Julie Diaz
  • 0 votes
  • 1 comment
  • Answered

DHL Multi-Box

Multi Box shipping currently only works with FedEx and UPS. DHL is not currently allowed to support a master tracking number with multiple boxes. We need to ...
  • Billy Beyer
  • 0 votes
  • 0 comments

Reactivate Account

Hi, I had an account that I closed in 2020, I would like to reopen that account rather than start a whole new one. How can I go about doing that? Since I don...

Closed for comments

  • Bronwyn Kennedy
  • 0 votes
  • 1 comment
  • Answered

Unable to connect to magento 1 after being connected for years

Our shipping easy account is not connecting to our magento 1 installation.  The store disconnected and I've been unable to reconnect.  The shipping easy API ...
  • william sanchez
  • 0 votes
  • 1 comment
  • Answered

Customer's Automatic Email

When I print a label, please have the customer’s email sent immediately. I rely on that as one last chance for them see if the address is correct. Currently ...

Closed for comments

  • brian paddock
  • 0 votes
  • 1 comment
  • Answered

UPS label print skus/qty on label like USPS

Shipstation had that so its definitely possible - but it would be very helpful as we have to go back and look up each order in the system to figure out which...
  • Rick McInnes
  • 0 votes
  • 0 comments

Mobile App - not the current web link that is very limited

A full proper mobile app like ShipStation has
  • Rick McInnes
  • 0 votes
  • 0 comments

Ability to easily download PDF of label

A simple button option under the 3 dots menu for "download/print to PDF" when you have automatic label printing on.  So you dont have to turn off just do to so.
  • Rick McInnes
  • 0 votes
  • 0 comments

Better Dashboard Features/Options

Ability to select date ranges and not just today/yesterday/mtd  ability to see a simple - shipped X orders for X dollars for date range shipped X orders from...
  • Rick McInnes
  • 0 votes
  • 0 comments

button to view duplicate orders under same shipping address

now the name gets colored if they order two or more orders under the same address so you can find them and combine.  If you sell a lot like me its pages to s...
  • Eric Moore
  • 0 votes
  • 0 comments

Priority Mail Box 4

I don't see PRIORITY MAIL BOX 4 as an option in the drop down menu. How do I configure the rates?  
  • Susan Farris
  • 0 votes
  • 0 comments

Posting to forum UI/UX issues

If someone is asking how to post to a forum, you have bigger issues that need to be addressed. First is it not obvious that you guys are using a 3rd party to...
  • Beaux Barker
  • 0 votes
  • 0 comments

Add Custom Field on Label

South Korea now requires that the customer's Personal Customs Code be added to each package. It would be great to be able to enter it into a "custom" field c...
  • Brian Vargo
  • 0 votes
  • 0 comments

Shipping alerts for delays and/or missing packages.

It would be very helpful if there was alerts when the carrier has a delay and/or the package is stagnant for more than 48 hours-  we have no idea until the c...

Closed for comments

  • Robert Asselin
  • 0 votes
  • 1 comment
  • Answered

Add the sales order number from SAP to the label

Currently if we generate a delivery note in SAP and change it to Ready so that Shippingeasy can see it, only the delivery number is printed, but not the sale...
  • Jacob Gruskovak
  • 0 votes
  • 0 comments

Need help

I forgot to put apt number I need to fix it
  • Frank Evers
  • 0 votes
  • 1 comment

Increase the size of the SKU in the pick list

The SKU size on the pick list says its 100px, which is not enough for our SKUs. Make the SKU size variable so it gets smaller or larger depending on how many...
  • Bogdan Pushkash
  • 0 votes
  • 0 comments

Ability to print to more than 1 printer

I have 2 printers.  Currently I can only use 1 printer for Shipping Easy.  Need to be able to use both printers

Closed for comments

  • Lynn Faber
  • 0 votes
  • 1 comment
  • Answered

Option to add shipping payment to commercial invoice for international packages

Customers complain they are being charged taxes on a generic shipping rate because none is listed on their commercial invoice from us.  We need the option to...
  • Obey Giant Art
  • 2 votes
  • 1 comment

CPF/CNPJ

Hello! I think it would be super helpful if ShippingEasy could import the CPF/CNPJ information from Shopify orders. When we view an order in Shopify, and the...
  • Andrea Demonakos
  • 0 votes
  • 0 comments

Syncing reference number fields to what prints on UPS/Fedex Bills

In addition to the single reference number field which autopopulates to be store order number on non-manual entries, we need another reference number field t...
  • Samantha Volosky
  • 0 votes
  • 0 comments

New Feature - Custom fields

we have added custom fields to the customer address in Woocommerce: such as Emergency name and number. We would like those to be mapped to ShippingEasy's pac...
  • Mark Archer
  • 0 votes
  • 0 comments