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Shipment Order ID

Hello SE Team,We're having an issue where it's impossible for us to go direct to an order due to the way SE handles order identification. In SE, every order ...
  • Physical Store Upstairs
  • 0 votes
  • 1 comment
  • Answered

New Changes & Updates to Software - VERY BAD

The new updates to the ShippingEasy software has actually made my job harder to do. First off, there is no longer an option to create a Manual entry, when I ...
  • Richie Aiello
  • 1 vote
  • 1 comment
  • Answered

Email notifications

Would be very beneficial to add more than just one email for shipment notification Asked several times over th last 2 years
  • Lawanda Brokenborough
  • 0 votes
  • 1 comment
  • Answered

Cannot update email address

Every time I try to update my email address in my profile, I click "save" and it defaults right back to the old email. There's some sort of glitch happening. 

Closed for comments

  • Julie Diaz
  • 0 votes
  • 1 comment
  • Answered

Reactivate Account

Hi, I had an account that I closed in 2020, I would like to reopen that account rather than start a whole new one. How can I go about doing that? Since I don...

Closed for comments

  • Bronwyn Kennedy
  • 0 votes
  • 1 comment
  • Answered

Unable to connect to magento 1 after being connected for years

Our shipping easy account is not connecting to our magento 1 installation.  The store disconnected and I've been unable to reconnect.  The shipping easy API ...
  • william sanchez
  • 0 votes
  • 1 comment
  • Answered

Customer's Automatic Email

When I print a label, please have the customer’s email sent immediately. I rely on that as one last chance for them see if the address is correct. Currently ...

Closed for comments

  • brian paddock
  • 0 votes
  • 1 comment
  • Answered

Shipping alerts for delays and/or missing packages.

It would be very helpful if there was alerts when the carrier has a delay and/or the package is stagnant for more than 48 hours-  we have no idea until the c...

Closed for comments

  • Robert Asselin
  • 0 votes
  • 1 comment
  • Answered

Ability to print to more than 1 printer

I have 2 printers.  Currently I can only use 1 printer for Shipping Easy.  Need to be able to use both printers

Closed for comments

  • David Haven
  • 0 votes
  • 1 comment
  • Answered

Possible illegal Charges

It is possible that ShippingEasy is doing something highly illegal. or something is seriously wrong with their website and its calculations.   When I create ...

Closed for comments

  • Scott Tilton
  • 0 votes
  • 3 comments
  • Answered

Shipping damage claim

I have had a damage claim filed. I paid $.77 to insure it as the package was only for $50. I need the email so that I could file a claim online. I can’t seem...

Closed for comments

  • Kathy Dunn
  • 0 votes
  • 1 comment
  • Answered

EU VAT -- identify which packages need to have tax ID assigned

Our staff will find it difficult to identify: 1-Which packages are going to EU countries AND 2- Which packages meet the value requirements that means we coll...

Closed for comments

  • Emily Koenig
  • 0 votes
  • 1 comment
  • Answered

Option to not Import "Local Pickup" Shopify orders

Shopify "local pickup" orders that do not have a shipping address listed even are imported into my orders list on ShippingEasy I've accidentally shipped them...

Closed for comments

  • Ben Goetting
  • 0 votes
  • 1 comment
  • Answered

Automatic Overdraft Protection charge

I received an Automatic Overdraft Protection charge notice, so apparently I was upcharged for a  package I shipped.  The email doesn't give any reason for th...

Closed for comments

  • David DiGiacomo
  • 0 votes
  • 1 comment
  • Answered

Buy Label - Print Label & Packing Slip

1 Click Labels and Packing Slips.  This is the most simple yet frustrating feature. If do the 1 click print I only get the shipping label. (2 different print...

Closed for comments

  • TJ Smith
  • 0 votes
  • 1 comment
  • Answered

HAL FedEx (Hold at Location)

FedEx has asked that we use the designation "HAL" (hold at location) when shipping to a FedEx location when creating a label. Can this be integrated into Shi...

Closed for comments

  • Gillian Spence
  • 0 votes
  • 1 comment
  • Answered

Allow 2 (or more) categories to be assigned to an order

We categorize all our orders by processing/shipping type. They get assigned a category and the corresponding color (blue="FEDEX rush", red="USPS rush", brown...

Closed for comments

  • Patrick Norton
  • 0 votes
  • 1 comment
  • Answered

Access label image without printing it first

To make it simple, we need to be able to:  "Create Prepaid Return Shipment," go to "Ready to Ship," click "Buy," then go to the order and view the label IMAG...

Closed for comments

  • Blake C
  • 0 votes
  • 1 comment
  • Answered

Hide Removed Orders &/or Orders Imported by Archived Stores from Global Search

Maybe there could be a sorting function added to Global Search to allow it to only display active stores & orders? Also, hiding them from customer profiles w...

Closed for comments

  • paul
  • 0 votes
  • 1 comment
  • Answered

Didn't receive a refund

The other day I made three shipments.  For some reason I kept getting labels with no to address on them.  So I made three attempts.  I canceled two shipments...

Closed for comments

  • Cindy Small
  • 0 votes
  • 1 comment
  • Answered

Request For Automated Email option for Bless email sign up form submissions

I would like to request the ability to set up an automatic email campaign to be able to send to people who sigh up on our website to join our email list. Rig...

Closed for comments

  • Sofia Rae Bishop
  • 0 votes
  • 1 comment
  • Answered

Fed Ex billing different than what Shipping Easy states the charge is.

Why am I constantly billed a different amount (higher) than what Shipping Easy quotes and charges me?

Closed for comments

  • Dan Blessing
  • 0 votes
  • 1 comment
  • Answered

Sellbrite Integration

Please integrate with Sellbrite...soon!!!

Closed for comments

  • Kathy Weatherman
  • 0 votes
  • 1 comment
  • Answered

Add Pick List Column/Sort option for Product Size/variations

We are an apparel company on Bigcommerce, so all our products have size variations. Size/Product Variation is not available as a column for Pick lists When t...

Closed for comments

  • Kevin Rosario
  • 0 votes
  • 1 comment
  • Answered

MAKE UPLOADING/IMPORTING YOUR BUNDLED SKU's EASIER

IF YOU NEED TO BUNDLE YOUR SKUS, SO THAT THERE IS A PARENT AND CHILD SKU VARIATION, BASICALLY ANYONE WHO HAS PRODUCTS WITH VARIATIONS WILL NEED TO DO THIS, A...

Closed for comments

  • Maureen Keough
  • 0 votes
  • 1 comment
  • Answered

Int'l Package Returned To Me

Recently purchased and shipped out an Int'l package but it was returned to me due to missing customs forms. Cannot request refund because it was already scan...

Closed for comments

  • Loan Pham
  • 0 votes
  • 1 comment
  • Answered

International package returned to me.

Recently purchased and shipped out an international label (1Z0X3V576782400248) but it was returned to me because I did not include customs forms (my fault). ...

Closed for comments

  • Loan Pham
  • 0 votes
  • 1 comment
  • Answered

Send in Drop Ship Orders

I have several orders daily that need to go to a drop shipper that we use. I would love to have a way to click on these items and then be able to send them t...

Closed for comments

  • Starr Hill
  • 0 votes
  • 1 comment
  • Answered

UPS voided over a month ago but no refund issued

Hello, I created and canceled a UPS label (1Z8E947F1290552109) on February 24, 2021 but I still have not received the refund. How can I check the status or r...

Closed for comments

  • Sarah Bombich
  • 0 votes
  • 1 comment
  • Answered

Search for products in POs

Feature: search for products in POs by name, sku, upc and set a time period and PO status. When in the PO section, it would be nice if I could search for pro...

Closed for comments

  • Nathan Harkrader
  • 0 votes
  • 1 comment
  • Answered