Maybe I'm misunderstanding.... I keep getting messages to convert to one Endencia account by today or I might not be able to ship anything until I do. However, as far as I know, I only have ONE Endencia account. Do I still need to convert? I'm also noticing that, at least as of 10:55AM ET, I still have access to my account. Can anyone tell me what the deal is? I apologize for my ignorance.
Hi Douglas,
Thank you for posting to our forum!
We are migrating to a single Endicia account model and it will not be possible to keep the Endicia First Class Domestic account open; all Endicia services will be provided within one account instead of two.
I would recommend cancelling any unused labels that you need to cancel from your Endicia First Class Domestic account and then exporting the transaction history reports so you have record of your transactions prior to closing the account. Steps for exporting your transaction reports can be found in the following article from our Knowledge Base: How to: Obtain my Endicia refund and transaction history
Once you have cancelled any unused labels and exported your transaction history reports, you should be ready to migrate your account. You can see the full details of the migration here: FAQs: Migrating to a single Endicia account