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Invalid response object from API
HI!
We're trying to integrate ShippingEasy API Store, but while sending requests get the following response: "Invalid response object from API: {"status":"50...
WooCommerce - Product Add-On data collected at order, not transferring over to Shippingeasy.
For example. A customer purchases a shirt by method of a product variation drop down box. They then have the option to add a hat, by checking a box (produc...
SHIPPING TO CANADA WITH FREE PLAN TYPE
Can I ship to Canada with the FREE plan type? If so, how do I do that? I entered the address, but the shipping fee did not populate. Please let me know as...
Label sizes - especially for international shipments
ShippingEasy Update: This is a duplicate. Please see this alternate thread. ______________________________________________________________________________
He...
Make scanning order # pull up order from anywhere, vs having to click the search bar every time
It is easy to miss clicking the search bar, scan a packing slip, *thinking* the new item is displayed, but really you are not on that item. In a past experie...
Product image Thumbnail/Link to item on Ready to Ship Page for item verification at time of labeling/packing
Would love to see a thumbnail image you click to get a large image of the product you are printing a label for for accuracy/verification at the time you are ...
Monthly fees
If I'm on a Starter plan (no fee) and get a busy month and automatically get moved up to a Basic plan (with fee) and then go back to a slower month under 50 ...
Adobe Business Catalyst Integration
My company has built a website on Adobe Catalyst. I would like it if Catalyst would integrate with shipping easy so when people purchase items on our site t...
No Weight On USPS Printed Label
New to this and printed my first USPS shipping label. Displayed just above the CID number according to USPS is supposed to be the total weight of the packag...
Etsy store disconnected and can't reconnect
My Etsy store was disconnected and it is giving me an alert message telling me this and including a link to follow to reconnect. I can choose reconnect and ...
USPS label and packing slip
New to this and printed my first USPS shipping label and packing slip. Displayed just above the CID number according to USPS is supposed to be the total wei...
Flat Rate Green
I'm a little confused about Flat Rate Green. I thought during my initial call that I was told that I could NOT use flat rate or regional rate boxes and get f...
How to add shipping providers
I am trying to sync up shipping providers, but all I get is this "You cannot create shipments until you have a valid Rate Provider configured. Please registe...
International Shipping by weight with multiple items
I use Shipping Easy with my BigCommerce website and I would like to know if there is a way to set up International Shipping by weight with an "additional ite...
International labels are printing in full 8.5 x 11 inch size
I've been using shipping easy for a while now with no problems.
Today I'm printing my first international shipment. and it's printing out full sized on 8.5 x...
Reactivate orders after they have been cleared
ShippingEasy Update: This is a duplicate. Please see this alternate thread.
When an order comes through and then we run the credit card and it declines we s...
Sparkpay Integration. Updating orders that have been modified
Every day we get calls from customers with request to change their shipping address, add or subtract a product, etc. When we make changes in Sparkpay these c...
International address fields should be one field!
ShippingEasy Update: This is a duplicate. Please see this alternate thread. ______________________________________________________________________________
Hi...
Scan Based Returns for FedEx
Currently the Shipping Easy platform is unable to create scan based returns (printing out a return with each shipping label printed) for FedEx shipments. Th...
USPS api is $10.56, Endicia charges me $11.95? Woocommerce
I am Using Woocommerce USPS plugin and SHipping easy on my website. From last week I think prior to the latest USPS rate change, postage on my customer invoi...
USPS Schedule Pick-up still not working
I added my phone number to the starred address under my account details per email instructions. The USPS scheduled pick-up option still failed. I removed the...
Drop Shipping
I am new to this and I am using the free trial to figure things out. I was marking all items as shipped that I did not ship thru ShipingEasy to clear them f...
Need to be able to view and sort by order date within the shipment history window
Please please please add one more column to your shipment history page >>> that column would be the actual order date.
Need to be able to sort by the ORDER ...
Print Preview Option
Can you please create a print preview option for customers' labels?
Jane.com Account Removed And Now Can't Be Validated
I received an alert that my Jane store had been removed from my account and needed to be re-activated, but it is giving a "Credentials cannot be verified" er...
Support for Mobile Devices
I recently switched to using a IPad pro for my business - when I tried to do online chat with you the pop up wouldn't work. I would love to see your site ful...
Not marking order shipped in Store Envy
We love the recently added feature of marking orders as shipped on our storenvy site. In the last few weeks some orders have sporadically not been marked as ...
Difficulty selecting USPS shipping method
We ship most of our items using USPS Regional Rate boxes.
After the USPS site dramatically raised rates on their site last week, I found shippingeasy.com . T...
USPS Pick-up Option Error
I have updated my physical address so I can select the USPS local pick-up option. The next business day has also been selected, but I still am receiving an e...
Printing on Zebra 450 Blurry
I am attempting to print 4x6 labels using a Zebra 450 Thermal Printer. When the labels print they are very blurry. When I print on a laser printer they come ...