Insure based on order total including shipping cost

In the shipment insurance there is an option to insure things based on the "Order Total" ... but this does not include the shipping cost. So if an item is lo...
  • Patrick Norton
  • 0 votes
  • 4 comments

Second user on my account not seeing orders

Hello, This past week, the person I work with at the order fulfillment company I use informed me that she can no longer see on her end the orders that come i...
  • Natalie Goodale
  • 0 votes
  • 1 comment
  • Answered

Amazon Pending Orders

How is ShippingEasy's inventory system handling Pending Orders on Amazon.com?  Does SE now adjust seller inventory accordingly when a new Pending Order appea...

Closed for comments

  • Andrew Thomas
  • 0 votes
  • 7 comments
  • Answered

Shipping calculater says 0 cost......

My calculater AND label details says zero cost-I cannot risk printing this label. This does NOT encourage me to sign up for a paid plan with you....
  • Susan Mesick
  • 0 votes
  • 1 comment
  • Answered

Where are Priority Tyvek envelopes as a shipping choice??? (Not Flat Rate)

Hello, USPS has Priority shipping envelopes (Tyvek) which are NOT Flat Rate.  Where are these located in the Drop-Down menu in Shipping Easy?  Or is this con...
  • Kathy Scheiner
  • 0 votes
  • 1 comment
  • Answered

Reports: multiple line items are separated by comma

The "Reports" is lacking a basic feature, one should be able to separate multiple items within the same order in different lines, not having them in the same...
  • Jose Fuentes
  • 0 votes
  • 3 comments

Feature Request: Duplicated shipment tracking number will not be synced back to the stores.

Feature Request: Duplicated shipment tracking number will not be synced back to the stores.
  • Ellen Lin
  • 0 votes
  • 1 comment

Request Feature: Include "Sales Channel" in the Shipping Report

Can I please request "Sales Channels" in the shipping report!
  • Ellen Lin
  • 0 votes
  • 2 comments

Syncing orders with Jane

I just opened my account with shipping easy and I need my orders from Oct 1-4 on Jane to load. Help please :)
  • Christina Honaker
  • 0 votes
  • 1 comment
  • Answered

Create pay-on-use return labels without outbound order

I would like to be able to create pay-on-use return labels in bulk. We work with other businesses so it would be nice to simply create a bunch of pay-on-use ...
  • Jeffrey May
  • 0 votes
  • 3 comments

USPS: Address Line 3 for International Shipments

UPS and FedEx have up to 3 address lines for international shipments on their platforms. I am having trouble with certain international orders because I don'...
  • Youssef Dandachli
  • 0 votes
  • 2 comments

Cannot Connect To Magento Store

HI, I followed all instructions on your blog many many times to connect my magento store with shippingeasy but still failed. I got an error message. I wonder...
  • Sophie Chang
  • 0 votes
  • 1 comment
  • Answered

PO Email Date

The new inventory system has no way to verify that the PO has been emailed to the supplier.  A column showing "Date Emailed" on the Inventory>Purchase Order ...

Closed for comments

  • David Pickard
  • 0 votes
  • 3 comments
  • Answered

Search Shipped orders by tranOrder Ref ID

With eBay, the "Order ID' that ShippingEasy is using is what eBay calls "Sales record" number and that does not appear anywhere outside of our eBay Order pag...
  • Bill James
  • 0 votes
  • 2 comments

Shipping rule to add Internal order note

Current example:  I would like to be able to flag orders "Hurricane Matthew possible weather delay" to orders with a Florida address. I can think of many oth...
  • Bill James
  • 0 votes
  • 0 comments

wildcard search

Is there the ability to add a wildcard character when I filter by SKU in the orders page?  I tried * and ? and neither worked
  • Danny Rackow
  • 0 votes
  • 1 comment

shippingeasy not sending info back to Ecwid

my orders that are shipped through shippingeasy are not being updated on Ecwid. the orders are going to shippingeasy but they are not showing up shipped in E...
  • Stephanie Orr
  • 0 votes
  • 1 comment
  • Answered

Add bin with Qty to bottom of shipping label

Add the bin location and the qty at the bottom of the shipping label or simply allow us to customize byt selecting what rubber stamps we want in the middle/r...
  • Danny Rackow
  • 0 votes
  • 1 comment

Can't edit user email address??

I need to edit our email address (we are on the free plan with one user), but I can't. We don't need to add a user, just update an email address. Why on eart...
  • Jeff Wunrow
  • 0 votes
  • 1 comment
  • Answered

Safety Qty to avoid overselling

Could really benefit from the ability to set a safety quantity on a global level and on an item level.  If a product sells 100pcs per day across 10 different...

Closed for comments

  • Danny Rackow
  • 0 votes
  • 6 comments
  • Completed

Etsy 2-way sync inventory integration request

Would like to put in a request for 2-way sync with etsy for inventory integration please. I really hope you can do this, it would be make the ShippingEasy In...

Closed for comments

  • Peter Collins
  • 0 votes
  • 18 comments
  • Completed

Allow printing labels/packing slips by Warehouse/Bin location

I know you can kind of do this by sorting them by the warehouse/bin location in the order page, but this doesn't always work well. In shipstation, I this is ...
  • Travis Dallimore
  • 0 votes
  • 5 comments

Be able to update Shipping Preferences add Saved Selections to orders in the Orders Page

It would really speed things up for me and I assume others if I could do all my shipping preferences right from the order page, instead of having to batch it...
  • Travis Dallimore
  • 0 votes
  • 2 comments

Allow Override Product Names During Import from Markeplaces

Forgive the shipstation reference, but that is where I come from and they do a lot of smart things, but it would be really nice to Override the imported prod...

Closed for comments

  • Travis Dallimore
  • 0 votes
  • 17 comments
  • Completed

Shipment confirmation email timing - option to send all at a certain time

So right now, as soon as you print a label, the customer gets notified. I'd like to be able to choose a time in the day (say 5pm) when all the emails are sen...
  • Angie Beaulieu
  • 0 votes
  • 1 comment

I'm new here...looking for monthly Shipsurance monthly report

Hello! I've recently started using ShippingEasy in the past 2 weeks. It's a great service but now at the end of the month, I'm looking for a report which lis...
  • Andrea York
  • 0 votes
  • 1 comment
  • Answered

Lables won't print correctly

Labels won't print correctly. From the browser they print a faded grey. If I save to a PDF file and print there are stripes through the label. I have checked...
  • Myra Hight
  • 0 votes
  • 3 comments
  • Answered

Download Products per our specifications

 Allow us to select items for the Download Products function. Allow us to work the list down by selecting Active/Inactive items.  Items by category, items by...

Closed for comments

  • Rand Boadway
  • 0 votes
  • 6 comments
  • Answered

Please add Soldsie!

I'm looking to work with Soldsie, but I'd love to know that I could continue with Shipping Easy!
  • Rebekah Woodruff
  • 0 votes
  • 0 comments

Syncing wrong order from Shopify

I had an issue yesterday (I apologize because it is a bit complicated) that I think Shipping Easy needs to be aware of. Back in June, I received an order fro...
  • Margaret Tipton
  • 0 votes
  • 1 comment
  • Answered