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Credentials could not be validated Magento 2
Hi, we have been connected to shipping easy for a couple months, we had to change our admin password on the magento end and it disconnected shipping easy. I ...
Amazon Transparency Code Upload
There is currently no way to upload Amazon Transparency codes, other than by doing so through Amazon's website.
Please add an option to do so from the Shippi...
Can't add $ to balance-WHY? Need to ship!
Im trying to add $ to my account to pay for labels. My credit card is good and current and the same listed I've been using all along. When I try to add money...
the Automatically Advance Ship Date After is not working
Hi I am trying to automatically advance the ship date after 1:30 pm CST.
To do this I made sure my time zone is correct and then under profile I sent the Aut...
Customer Shipping Address Registration Form (similar to email marketing form)
Many of us process orders manually during a Facebook Live or YouTube Live video and do not have an e-commerce cart. We bill our customers in advance and the...
Change Order ID After Manual Order is Created.
I would like to be able to change the Order ID number after I create the order but before it is printed. Sometimes I enter the ID incorrectly and have to cre...
Is it possible to integrate Shipping easy with ERP Microsoft Dynamics Great Plains
Hi Users,
We are using Magento as the front end and our ERP is Microsoft Dynamics Great plains. We need to send the shipping updates to the ERP. Is there i...
Ability to print first class letter postage like Etsy
I sell greeting cards and a lot of my Etsy orders can ship in a regular envelope with 1 or 2 oz postage. Etsy lets me print these types of labels for orders ...
FedEx ETD Letterhead uploading
Where is the button to upload the company letterhead and electronic signature for the commercial invoice and other trade documents? Trying to ship using FedE...
Email customer when order is cancelled or tracking voided
Please give us a way to notify customers that a tracking number has been cancelled or is no longer valid when a shipment has been cancelled.
Return Label Email
We create a pre-printed return label with all of our shipments. When we create a return label it automatically emails it to the customer, but they have not ...
Printed wrong label? How did this happen
I paid for a international label and printed and already shipped it out but when I check my order history it states that I paid for another label and that it...
Add something that identifies split shipments
It would be nice to have a variable or some way to identify to a customer when an order has been split. Right now they receive a multiple emails with differ...
Ability to edit the combined orders variable
The text of the combined orders variable is not clear. It would be great if we could edit that text so the customer is clear on what has happened.
WooCommerce Store Continuously Disconnecting
Hi There,
I manage a WooCommerce store for a client and they use ShippingEasy to manage their shipping. For the past month, the store keeps disconnecting. I ...
Branding tracking for orders that drop ship
I love the branded tracking emails but really wish that drop shipments would be included in this. I would really like for all my tracking emails to look cons...
How Get My Transactions to Show Up In QuickBooks?
I sent my question to support, but they never get back to me.
I connected both of my stores and even tested the flow; everything works perfectly, which mak...
Orders Splitting Incorrectly - Editing Orders - Bugs
There are some orders that I must manually edit and split into separate orders depending on weight. After mapping the way I want to split them, Shipping Eas...
Category History
We would to be able to view the category history for orders. We use multiple categories to change status on orders and we would like to be able to see when a...
"UNclear" an order
It'd be nice to be able to unclear an order that was cleared from the orders page.
Fed Ex Schedule Pick Up
I wish that I could schedule a Fed Ex pickup directly from shipping easy. That way, when I create a shipping label or even when I already have a pre-paid lab...
Put order on hold
Shipping easy should add a simple but important feature - To be able to put an order on "Hold"
Sometimes you are waiting for a customers response, Or if an o...
Starter Plan charges
I know the starter plan is free but does it put a hold on my card. I noticed a charge for a $1 on my account for the same day the subscription renewed.
Delivered check mark on shipment history not appearing since October 15th
Even though tracking says delivered, the "delivered" check mark has not been applied to any shipment past October 15th. I have checked my account on 2 differ...
Amazon is connected but Shipping Easy is not connected to Amazon
I have successfully integrated Amazon Seller and it shows so on Amazon however it does not show as integrated on Shipping Easy.
Shipping consolidation
Is there a way to combine two orders into one for shipping purposes? I have a customer who places one order then a few hours later on the same day places an...
UPS Rate Quote Error
Hello,
I noticed yesterday and today that I’m not able to get a carrier quote from UPS for my One Balance account. Below are screenshots that I took of the...
Unable to sign up for UPS Balance
Unable to add UPS Balance to my account - several browser tries Chrome. FF. Safari all give same problem.
Magento 2.4
Hello,
Is there a plan to make compatible with Magento 2.4? Specifically, will there be support for 2FA log in to Magento or must 2FA be disabled to work wit...
Cancel Account
I meant to only downgrade my account. Can you fix this?