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Support Rep - Need help retrieving older shipping history
Sent an email, but got canned response to use forum instead. Here's the email contents:
I ran my shop during 2020 and had a ShippingEasy paid account from 12...
Can't login inside BigCommerce
Hi. I've been using the ShippingEasy app with Big Commerce for years without any major issues. A few months ago, I suddenly stopped being able to log into th...
Allow for Search of items in API older than 90 days
Our brand is currently on a backorder system with orders shipping out past 90 days.
We implemented a cancelation tool so consumers can cancel orders on thei...
WooCommerce plugin validity
The ShippingEasy plugin on WooCommerce shows it hasnt been updated in 7 years. Is this a valid plugin?
In Store Pick_Up
Hello,
I need a feature that allows me to take an order and mark it as "Picked Up" instead of counting it as shipped to take it out of my queue. Many of my...
Magento 2 Shipment without Invoicing
We would like to have an option in Shipping Easy to turn off the auto invoicing that happens when shipping easy creates a shipment in magento 2 so that the s...
shipment not showing but was charged twice.
i made a shipment, paid the minimum balance, then went to print a label and it was nowhere to be found. i had to do it again, and it charged me another 10 do...
Print Label using UPS-One balance
When I print the label using the UPS-One balance, get the error message:
"We are temporarily unable to retrieve the value of your One Balance account. We are...
Breaking Items Down to Individual Lines
Hello,I'm looking for a feature that would take an order that has one kind of item with multiple quantities and break it down into individual lines, so if so...
add the additional line for the customer reference number on FedEx and UPS label
Dear Support Team,
We need reference PO line information shown on UPS and Fedex labels. When we ship out multiple orders a day for multiple customers, it's i...
I shipped a package from the US to Australia but the shipping label sent it somewhere in Illinois, what do I do?
So I manage a small shop for keychains on storenvy. This was my first time shipping internationally and due to me being used to the labels being correct from...
Birthday automation
I would love to be able to save customer birthday info into a field that could then be used to automate a birthday coupon campaign.
"Ready to ship" page showing abbreviated item title renders the feature useless
"Ready to ship" page showing abbreviated item title renders the feature useless.Abbreviated like that, so little of the product title is shown, that similar ...
Capitalized SKUs making them invalid
On the orders page, if you click on an order the SKU in the overlay window is capitalized.
As SKUs are case sensitive on most marketplaces, this is totally u...
ConnectEasy - Tray and Toner Selection
ConnectEasy is a promising plugin, but for anyone who prints labels and invoices from different trays, the plugin is broken. A dedicated label printer would ...
Shipments screen broken by update
Seems like it should have been tested? The new lack of ability to scan in orders one by one in the shipments screen causing a lot more work and clicks. I see...
Create shipment problem
This is what I get when i create a new shipment
Purchased Labels
Print Selected
Print All
Retry Selected
Order
Qty
Total Postage
Action
...
UPS issue can not print label
This is what I get
Purchased Labels
Print Selected
Print All
Retry Selected
Order
Qty
Total Postage
Action
R-011121-002 (RETURN)
1
L...
Woocommmerce Workflow Issue -- Sync Order Status when order over 1 day old
I am testing out ShippingEasy as a possible replacement for my current shipping solution and have run into an issue with my workflow.
I process orders once p...
Deleting "failed labels"
How do I delete failed labels in Ready to Print? I do NOT want to retry.
"Order #M-XXXXXX-XXX: shipments in a state of 'Label Failed' cannot be cancelled."
...
Report for undelivered orders AND shipping updates too delayed
It is very cumbersome to scroll through page after page of orders to see what has not reached its destination. With the USPS 2020 holiday shipping delay deba...
Please Allow Amazon Logistics as a Carrier When "MARKED AS SHIPPED"
Ebay now approves Amazon Logistics as a carrier when inputting tracking information. If we're using FBA to fulfill those orders, often times Amazon will use ...
Sales Reports
Need useful sales reports. Simple ones like sales dollars by day for a time period. No way to have a quick glance at the dollars sold today or any day and ...
Ship by Date - Walmart Integration
Inquired about this 2 years ago when choosing ShippingEasy. Still a much needed update. Amazon and Ebay have the field updated but not Walmart. The field ...
Orders
I have integrated this module for magento2 and i have order few products and products are listed in products menu but not showing in orders menu.
Create shipment problem
When creating a shipment from an order I get the following
This happened after 1 pm PST on 12/30/20.
Short thereafter the following comes up:
Tried almo...
Orders Not Showing
I have ordered few products and products are listing on Products menu,but not listing on Orders Menu
Amazon Buy Shipping Services options
I am wanting to set up shipping easy to use buy shipping services from amazon so I can go directly through their server. However, I still want to get the UPS...
Clear Order - Add list of Orders you are Clearing
I have a user UI suggestion. When marking a order as Shipped, splitting QTYs, etc; it shows a preview of the orders you have selected so you can verify what ...
Lost UPS package
Hi, few months ago one of my UPS packages was lost.
As recommended by Shippingeasy, I filed a claim with UPS.
Once the claim was processed, UPS only credite...