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Annual reports
How do I print my annual report to see what postage I've bought and what I've used?
Integrate with UPS -- UPS Surepost vs Negotiated Rates
I've just recently signed up with UPS for what was supposed to be UPS Surepost. On his own, my account rep later checked for website cart (Shopify) compatibi...
USPS Special Handling
I'm shipping with USPS, and I see options to add insurance, signature confirmation, and a return label, but I'm not seeing an option to add other postage opt...
How to prevent specific products going to shipping easy
Hi,
We have some products that we ship manually so we need to prevent these products going to shipping easy. We have marked the product as virtual but my cli...
Cancelled Shipment label
When I cancel a shipment/label, am I being reimbursed for the postage I paid?
Multiple SKUs per Unit Sold
New user here and maybe a dumb question... I'd like to use ShippingEasy to track and manage inventory levels for sellable and non-sellable items. The non-sel...
Extra postage charge.
I have been charged for postage that I did not purchase. My bank account shows a charge of $50 postage on 12/1. How is that even possible when today is 11/...
Import shipping method from Ebay orders
Hi,
I am curious whether orders imported from Ebay can be set up to automatically pass along the shipping method attached to that order. We offer multiple s...
Results per Page
We are running into an issue when we have more than 200 orders to be fulfilled at once. Your system doesn’t allow us to display more than 200 orders, and so ...
When using Saved Packaging, Can't Select USPS Flat Rate Shipping
We ship out a lot of items using First Class Flat Shipping
I added a .05oz 4x8x.05 "Bubble Mailer" as a Package Type.
When making the Carrier Selection, if I...
batch of 9 USPS priority mail packages
I sent 9 USPS priority mail packages back on 11/10. I dropped rhem off at tbe same post office. 4 of them say they are delayed in transit in dofferent places...
Signature Confirmation Paid for but not acquired
Hello,
I recently shipped a package via USPS Priority Mail for which I paid for signature confirmation. The problem is, USPS failed to get a signature from t...
not syncing consistently with Ecwid
Over the weekend I received 3 orders in Ecwid. The 1st 2 did not show up in Shipping Easy but the 3rd order did. Then last night I received an order and it...
Ebay inventory tracking for my store
Hello,
I've been trying to integrate each Ebay store with Shipping Easy, so it would manage the inventory for each ad (update qty).
I've followed the steps ...
Need assistance please!!! I cannot access the login page to login
When I pull up shipping easy the login page does not come up but instead a blue page that says at the top big news single endicia account now available and a...
Getting refund for purchased labels before converting to one account
I have 3 labels that I need a refund for but I cant get to the screen because I haven't converted my account to one account yet. Can I get a refund for thos...
Monthly Shipping Data
Hi Folks--I would love to have a report that shows the following data for each month so I can track growth month-over-month and year-over year for the follow...
Woocommerce Store Setup
I'm not sure where to find this information, and I have looked in many places. Do we need to have Woocommerce shipping plugins installed on our site in order...
Convert to 1 Acct?
Maybe I'm misunderstanding.... I keep getting messages to convert to one Endencia account by today or I might not be able to ship anything until I do. Howev...
Label Failed: ReplyPostage
I have a customer in Guam that needs a return label. I keep getting a label failed error: Missing or invalid element: ReplyPostage. Error encountered (Log ID...
Getting refund for a purchased label
For the last 3 months I've had a purchased label sitting in my USPS "Ready to print" queue. I don't want to print it because it was an accidental duplicate...
import products from shopify
failed twice when importing my shopify store products. Found out the CSV file is empty. Need help please! thanks
Invision Integration
I'm new here trying to get help setting up my account. I'm trying to start an E-commerce page, but struggling to figure out how to get shipping to work. I si...
Negotiated Rates with USPS on existing Endicia Account
We have specially negotiated rates with USPS which is connected to our existing Endicia if we have to change the number on ShippingEasy won't we lose that? W...
PLEASE HELP!!!!
I cannot log into my account and I cannot get the email to change the password it says its sending me an email but I never get one to change the password. ...
Former Customer - Question
Hey There!
I am a former customer. There are some shipping labels that I would like to have access to the tracking for, plus some reporting for tax time.
Is...
Existing Endicia Account Accesss
Hi, We have an existing Endicia account. Can we use it or do we need to use the account shipping easy provides? Also, when I try to connect to my Endicia acc...
Account Set Up Progress
I cannot complete my account. I've created the account, connected to the stores and orders, but then it says I haven't set up to buy labels from USPS and whe...
Please Help!
I have recently added my shipping easy account to my shopify webpage. At the checkout screen it does not give me any other options other then business priori...
Reconnect USPS domestic account
I disconnected and trying to reconnect my usps domestic account. It said my account suspended and to contact customer support. I am on free account and can...