store not syncing

 Once again my store is not syncing orders to shipping easy. any suggestions?
  • Jeanine Mulholland
  • 0 votes
  • 1 comment
  • Answered

Why am I not getting the USPS Commercial base rate price on my label?

The rate calculator price is correct, but the label price is higher.
  • Deborah Smith
  • 0 votes
  • 1 comment
  • Answered

Shopify - only some orders go through

Only some of our orders on Shopify go to Shipping Easy and the rest we have to manually write out labels and take it to the post office.  Can you tell me how...
  • scotts24
  • 0 votes
  • 1 comment
  • Answered

Canceled Account

I did not need Shipping Easy's services this month, so to avoid being charged, I canceled my account (as that was the only option I saw to not be charged for...
  • Keri McCarthy
  • 0 votes
  • 1 comment
  • Answered

What is considered a "month" in regards to Shipping Easy fees?

Hi! Does Shipping Easy calculate monthly fees (Starter/basic etc) on calendar month or from start date? If from start date, where do I find that information,...
  • Christiane Wilson-Grove
  • 0 votes
  • 2 comments
  • Answered

Syncing product inventory on eBay and Bigcommerce

Hi there, I sell same product from both on eBay and Bigcommerce with same SKU's. Due to eBay charges the prices in eBay is little higher. So when product is ...
  • Rain Gray
  • 0 votes
  • 1 comment
  • Answered

change product name?

I would like to add "item name" to printing label, but it's too descriptive, and our customers need privacy.  SKU is also too descriptive.  I see that it's p...
  • Danica Ettle
  • 0 votes
  • 1 comment
  • Answered

How do i see a log of all the postage I purchased?

  • Christine Hernandez
  • 0 votes
  • 1 comment
  • Answered

How to manually print a shipping label without creating an order.

As a new user, I would like to know how I can just manually put in a from and to address, and enter the weight of the package to then print a shipping label,...
  • Deborah Smith
  • 0 votes
  • 3 comments
  • Answered

Tracking return buyers or scammer

Is there a program that we can track returning buyers and or scammer?
  • Hanh Pham
  • 0 votes
  • 2 comments
  • Answered

Editing a Label

Hi, I ship food in my boxes, and it's important to let the Fedex drivers & doormen who accept these boxes know that the food is perishable.  One option I hav...
  • Chutney Chefs
  • 0 votes
  • 1 comment
  • Answered

how to resolve Access denied issue in PHP?

I am writing php code to communicate with ShippingEasy through  ShippingEasy PHP API. I have account in ShippingEasy and have API key and Store API Key. Plea...
  • SUFFIX
  • 0 votes
  • 3 comments
  • Answered

Endicia USPS (First Class) Automatically Suspends if Balance drops below $200

Does anyone know why? I call up Endicia and they say if my balance dips below $200, the account turns inactive. I then have to call up Endicia or Shippingeas...
  • Allen Quach
  • 0 votes
  • 3 comments
  • Answered

Cannot log in - Did not receive confirmation email - Getting extremely frustrated

Good afternoon. I signed up for a free trial last night and am concerned there was a typo in my email address as I never received a confirmation email and no...
  • Michele Menta
  • 0 votes
  • 3 comments
  • Answered

ShippingEasy - Endicia and Bigcommerce

which endicia account from Shipping Easy do I use for big commerce? I can't get all of my shipping options to show. It shows Either only USPS First Class Mai...
  • Daniel Rensing
  • 0 votes
  • 1 comment
  • Answered

Can't set up UPS integration with Shopify

ShippingEasy does not recognize my UPS information, even after entering multiple times exactly as it appears in my UPS profile.  Specifically, it rejects the...
  • Chris Kennedy
  • 0 votes
  • 1 comment
  • Answered

Missing Money

I had $10 in my account... shipped 2 things at 2.60 each and then it told me I had $0.. can someone help me?  
  • Jennifer Sowl
  • 0 votes
  • 3 comments
  • Answered

Sync two different Etsy stores?

Can I sync two different Etsy stores without causing any problems? I have two different stores/different accounts with Etsy. If I try to sync my second store...
  • Andrew Horn
  • 0 votes
  • 1 comment
  • Answered

How do I print 6 X 4 labels instead of 4 X 6 labels

I am using an HP Laser printer.  I have selected the template to print a label and a packing slip on one 8.5 X 11 page.  And it does indeed print both.  The ...
  • Occu Pant
  • 0 votes
  • 1 comment
  • Answered

Shipping USPS First Class from United States to Canada

I must be doing something wrong.  Others have told me they pay approximately $4 and I am quoted $40.   Any idea why this could be happening?
  • Jacqueline Bonilla
  • 0 votes
  • 1 comment
  • Answered

Shipping calculater says 0 cost......

My calculater AND label details says zero cost-I cannot risk printing this label. This does NOT encourage me to sign up for a paid plan with you....
  • Susan Mesick
  • 0 votes
  • 1 comment
  • Answered

Where are Priority Tyvek envelopes as a shipping choice??? (Not Flat Rate)

Hello, USPS has Priority shipping envelopes (Tyvek) which are NOT Flat Rate.  Where are these located in the Drop-Down menu in Shipping Easy?  Or is this con...
  • Kathy Scheiner
  • 0 votes
  • 1 comment
  • Answered

Cannot Connect To Magento Store

HI, I followed all instructions on your blog many many times to connect my magento store with shippingeasy but still failed. I got an error message. I wonder...
  • Sophie Chang
  • 0 votes
  • 1 comment
  • Answered

Can't edit user email address??

I need to edit our email address (we are on the free plan with one user), but I can't. We don't need to add a user, just update an email address. Why on eart...
  • Jeff Wunrow
  • 0 votes
  • 1 comment
  • Answered

I'm new here...looking for monthly Shipsurance monthly report

Hello! I've recently started using ShippingEasy in the past 2 weeks. It's a great service but now at the end of the month, I'm looking for a report which lis...
  • Andrea York
  • 0 votes
  • 1 comment
  • Answered

Lables won't print correctly

Labels won't print correctly. From the browser they print a faded grey. If I save to a PDF file and print there are stripes through the label. I have checked...
  • Myra Hight
  • 0 votes
  • 3 comments
  • Answered

Integration to 3dcard

Hello! I received an email back in June notifying me that in order for Shipping Easy to continue to be integrated with 3dcart, I would have to reconfigure so...
  • Natalie Goodale
  • 0 votes
  • 1 comment
  • Answered

2 labels print every time

I have printed 3 shipping labels through Shipping Easy on my Dymo 4XL and all three of them printed two times, one right after the other. Is there a setting ...
  • Ellie McAffee
  • 0 votes
  • 1 comment
  • Answered

Shipping Date made 5 days ahead?

I know you can make the date for a USPS label up to 7 days in advance and that helps a lot. However we make a product that goes to another partner for framin...
  • Douglas Levere
  • 0 votes
  • 1 comment
  • Answered

How can I integrate my PHP application?

I'm trying to integrate my PHP application with ShippingEasy API, for calculate shipping costs through USPS in my checkout cart.  Which steps I need to follo...
  • Wilterson Garcia
  • 0 votes
  • 1 comment
  • Answered