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Account password
I have forgotten my password, but all requests for it to be sent to me have gone unanswered. Thank you.
Canceled Account Invoices
Hello I am doing my taxes for 2015 and I am looking to get my invoices for shipping from a canceled account. Could you please help advise.
Accidental Purchase
I couldn't find an order twice so I re-created it. Being a new user this was easy to do. However, I only printed one of the three orders I created. I was won...
Unauthorized charge.
Hi there,
I previously worked for a company (left in April) that used my company email to sign up for your service since I was always in charge of trying out...
How to create a group barcode for carrier
Hello,
I ship by USPS and when I take my packages in, the person at the desk indicated that I should be able to generate one bar code for him that will allow...
Need to Reset Endicia First Class Mail Account
I signed up last week and for some reason my Endicia First Class Mail account is suspended. I called Endicia Support and gave me a new pass phrase to give t...
Remove Condition from Packing Slip
I do not like the condition shown in parenthesis at the end of the item description. How can I remove that?
Amazon Orders - Labels and Packing Slips
Hello,
Currently using SE to create labels and packing slips for Amazon - Seller Fulfilled orders.
Amazon has recently required that a Business Buyer's PO# ...
Charity fee waiver?
Hi -- is ShippingEasy able to waive or discount fees (e.g. waive the Basic Plan fee) for registered 501(c)(3) charities?
Thanks.
Printing Preferences
I recently noticed after adding my Dymo 4XL to my printer list, that my labels "auto print" to a ghost printer. After paying and adding, it states "label se...
how do add packing expenses?
I completed the 'Package Setup' page by adding all my package options. Within each package I was able to provide the weight of the materials to be included w...
don't see any recent shipment history since May 4th
don't see any recent shipment history since May 4th, not sure why.
I've unchecked filter and reset filter but nothing works.
I need to look up my shipment hi...
how long to have to void a return label for USPS?
I made a return label for a customer 7 days ago and so far that have not sent it off. It is still sitting at
Pre-Shipment Info Sent to USPS
meaning ...
My product is 100% online
I sell an online good that doesn't require any shipping (tarot readings). Can I sell without paying for shipping a product that won't be shipped?
Transfer a website platform
My website used to prestashop platform and I have shipping easy account with it, but now I transfer my website to woo commerce platform ,so how can I change ...
Source IP Address Restrictions
Hi - My company is running a very limited proof-of-concept on a new ecommerce platform that supports Shipping Easy. The ecommerce platform, being a proof-of-...
Order stuck in ready to print due to not enough postage
I have an order that is stuck in ready to print with the following message
This is the error message we've received back from USPS: There is not enough money...
My Download orders button is missing??
I'm trying to download a csv file and there is no button that says download orders...i've watched the tutorial and that button is literally NOT there....HELP...
Bought Shipping Label Don't have access to email
I recently just purchased a shipping label through storenvy. However, the label was shipped to my old email address that I don't have access to. I paid over ...
I don't see my order list
Hi,
I'm trying to create return label through shipping easy; however shipping easy can't read/sync my orders from shopify. I don't see anything order liste...
accessing shipment history on starter plan
i am utilizing the 50 shipments per month starter plan and shipped 52 packages, thus unable to access my account by shipping easys default, how...
Shipping Easy won't update my NEW Endicia Account Number
I've had a number of Endicia accounts, and closed the excess ones that appear on my Shipping Easy "shipping rates" page. However, those ones are still visibl...
WooCommerce
I'm lost with how shipping easy works with WooCommerce.
Does the shipping easy plug-in calculate shipping costs and display those in the cart for woocommer...
shopify wont reconnect!!
Keep trying to reconnect my shopify store but takes me back to my store info and still wont connect? this is one reason im not paying for there basic service...
Customs document line item weight?
When I go to edit individual line items, it does not allow me to edit the weight of the item.
We use a volumetric weight system, so our weights per item are ...
Prior Month Postage Paid Report?
Is there an easy way to create a report showing postage paid on all shipments in a prior month?
In my case, I use Shopify / USPostal and Endicia Expedited ex...
Mark as shipped edit date
We have an 2 orders that should have been combined but one was missed. These 2 orders shipped together. How can we mark the missed order as shipped without i...
Shipment History Check Weight
How can we go back to check the weight of a package that was already shipped?
No addresses validated
I have my free trial account, and I just uploaded my address book .csv file and mapped the fields as indicated in the FAQ. I then went to the verify screen, ...
Integrated with PayPal but orders not imported
When I select my PayPal store I don't see my invoices or paid invoices/orders. I would have to manually input them, which I do not want to do. I have integra...