i am utilizing the 50 shipments per month starter plan and shipped 52 packages, thus unable to access my account by shipping easys default, however i have a customer who needs to know where a late delivery is now, yet i cannot access a previous shipment until next months billing begins?
the customer needs to know where their item is, please help
Hello Edward,
Thank you for voicing your feedback. Unfortunately, at this time it is not possible to access any tools in ShippingEasy once a Starter plan has hit 50 shipments for the billing cycle. Presently, the options are to (1) wait until the next billing cycle or (2) upgrade to the Basic plan.
Our team has been in discussions around how to best balance preventing any order actions while still allowing order queries. I regret that we don't have a solution at this time. However, you may be able to find the tracking information that you need from your store platform - as ShippingEasy should be updating your tracking and shipment data to each of your stores.
When we have another solution, we will post an update back to this thread.
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Hello,
Great news! If your account is locked out for printing more than 50 labels and you are not ready to upgrade, you now can access your Shipment History page through a link on the Subscription and Billing page.
Use this to access your tracking numbers and view orders you have shipped within the app.
Note: if you attempt to click away from the Shipment History page to any other page, you will be redirected back to the Subscription & Billing page.
Madilynn T. [ShippingEasy Product]