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Shouldn't there be an assistance help line for times when something has gone haywire?
I need to report 20-30 identical refunds from Endicia, but I can't seem to find any place to report this.
order history.
I am new to ShippingEasy.
Is there any way to import order history of before I joined the ShippingEasy?
Duplicate order flag
Many times a customer places 2 separate orders on the same day from Amazon or our website. We receive so many orders that we rarely notice. Would be helpfu...
ALL csv upload addresses unverified no matter what?!
I'm losing my mind over here. When I'm in the final stage, all the addresses are in blue meaning they should be all set. However, once I complete the upload ...
Cancelled shipment but want to reship.
I cancelled a shipmentand now want to repurchase shipment for that order. How can I do this? The only place the order shows up is in shipping history. I want...
cannot be less than total customs items weight of 2 lb
Why am I receiving the following error when trying to ship a package to Canada from USA? "cannot be less than total customs items weight of 2 lb". When I go ...
Verify Shipping Address to Ireland
Hi,
We use Shipping Easy with our Storenvy store.
I'm having a lot of trouble entering a verifiable shipping address for a customer in Ireland. I have verifi...
Nonmachinable Surcharge
Hello!
I'm pretty new to shipping products and I have a question about nonmachinable surcharges. I read somewhere that running packages through machines can ...
Pulling Shopify Notes into Packing Slips
We often put notes in the Shopify order details section after somebody makes an order. It is much smoother to use that jumping back and forth between shopify...
Custom Packing Slip Printing on a separate page
I created a custom packing slip that just excludes the default's price of order. But when I print an order, it prints what looks to be similar to the defaul...
UM120560568US
i asking regarding my packetTracking number : UM120560568USAccount Id : 15037Receiver : DKI Jakarta, 10220 IndonesiaTendered On : 11/23/2016 1:32:58Reference...
Unable to print 1st class label
I have both Endicia accounts connected but when I try to print 1st class I get this:
I've reached out to them as indicated but no joy on an answer. Any idea...
Pick List
Hi. I have SKU's on every product, however these do not show next to the item when I print an order to pick.
This is on my UK orders. Is it possible to have...
Why is it asking me to order more postage
I have $24.07 left in postage yet it is telling me I have to buy more postage...why?
cannot find information on a return item
Postal carrier picked up return item on 1/23/2017, item has no register information. I can not track this item.
Double Charged by FedEX
I was double charged for a shipment going through FedEx. I printed out a paid shipping label through ShippingEasy and dropped it off at FedEx. The next thing...
Can't get Endicia First Class to show up in my shipping options
Hi there, I signed up yesterday and both of my Endicia accounts say connected. I have made sure that the payment method is up to date and yet I can't get th...
shipping to canda
Hi. I printed out a label to ship to canada for the first time. The left side has a small customs form. Three questions:
- does that stay attached to labe...
Support Phone Number
Why can't I see the support phone number and why isn't the chat available?
Damaged
Hi sold on eBay. Customer received damaged merchandise. Who files with USPS, the customer?
How to View All Manual orders ?
Hi How can I view my all Manual orders that I created within a years? I can view in Shipping History of 90 days but how can I get all the info that I manual...
ShippingEasy API. Access denied. Status 401.
We developed plugin for NopCommerce and ShippingEasy.
But we have some problems with one of our customers.
He uses correct credentials. I checked them. He ca...
please help!
I have an account with you all and no matter how many time I have change my password it will no let me log in! I need to ship items out today.
unable to track package / obtain refund
Hello,
I created (2) shipping labels on 7/11/16. The label ending in -992 was never sent. I cancelled the shipment back in July, but never received a refun...
Pay On Use Return Labels Are set Up Through Endicia But Not Working On Shipping Easy
I followed the instructions via Shipping Easy and the external link to Endicia, even worked with an Endicia rep. My Endicia pay on use return labels account ...
Updating Shiiping Easy WooCommerce Plugin
In my WP/WC admin I am getting a message that there is an updated version of Shipping Easy's WooCommerce plugin available. It is stating that I need to add S...
Starter account charged for Basic but type didn't change
I have been charged on my 2 previous billing cycles for a Basic Plan, but my account type never changed. I also never authorized these charges, though I'd li...
Endicia account issue
I got this message:
Account # has been suspended. Please Contact ShippingEasy Support for assistance.
Transferring orders
Is there a way I can transfer unfulfilled orders from my current website to ship easy? I just added the app today but I can't figure out how do use it for t...
Dymo Labelwriter 450 Twin Turbo
I have the Dymo Labelwriter 450 Twin Turbo printer and I'm not able to print my labels I just purchased because it doesn't offer that size in the drop down ...