I cancelled a shipmentand now want to repurchase shipment for that order. How can I do this? The only place the order shows up is in shipping history. I want to purchase postage but NOT according to the previous parameters (Weight, box type) of the previous shipment....Thank you!
Cancelled shipment but want to reship.
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I just canceled a shipment and I need to redirect it. I tried the link above but it won't open. Its in Florida and it needs to be in Michigan
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Hello Virginia,
I'm going to reach out to you via email at the email address associated with your account to help you with your inquiry!
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Hi Lonny,
Thank you for posting to our forums!
You can generate a return label that can be edited from your Shipment History. In the article linked below, step 6 is where you make any edits to the shipment:
How to: Create a unique duplicate label
It will generate a new label with a new tracking number once you go through all of the steps.
If you have further questions about this process, please let us know in the comments. Thanks!