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Credentials could not be validated Magento 2
Hi, we have been connected to shipping easy for a couple months, we had to change our admin password on the magento end and it disconnected shipping easy. I ...
Can't add $ to balance-WHY? Need to ship!
Im trying to add $ to my account to pay for labels. My credit card is good and current and the same listed I've been using all along. When I try to add money...
FedEx ETD Letterhead uploading
Where is the button to upload the company letterhead and electronic signature for the commercial invoice and other trade documents? Trying to ship using FedE...
Branding tracking for orders that drop ship
I love the branded tracking emails but really wish that drop shipments would be included in this. I would really like for all my tracking emails to look cons...
Starter Plan charges
I know the starter plan is free but does it put a hold on my card. I noticed a charge for a $1 on my account for the same day the subscription renewed.
Amazon is connected but Shipping Easy is not connected to Amazon
I have successfully integrated Amazon Seller and it shows so on Amazon however it does not show as integrated on Shipping Easy.
UPS Rate Quote Error
Hello,
I noticed yesterday and today that I’m not able to get a carrier quote from UPS for my One Balance account. Below are screenshots that I took of the...
Unable to sign up for UPS Balance
Unable to add UPS Balance to my account - several browser tries Chrome. FF. Safari all give same problem.
Unshipped Report from Ready to Ship Section
Hi,
Is there a report that would show us whats in Ready to Ship? The Unshipped Report shows all orders from the Orders section, but we need a report fr...
Multi-Box linked to Presets / Multi-Box Automation
Our company uses shipping easy to send large pieces of furniture (one SKU) across multiple boxes since our products are too heavy to ship in one master box. ...
Subaccount option doesn’t exist.
Where can I find the subaccount option to create subaccounts for USPS and UPS?
The Stamps.com extension for the WooCommerce is about $80/year, the USPS and U...
Error when I try to add UPS to One Balance
Hi,
I'm trying to add UPS to my One Balance. However, every time I try, it says "Error submitting the form. Please try again." How can I get this fixed? Thanks
Shipping easy not emailing me my shipping labels
Up until july 20th i was able to purchase labels through storenvy and within a minute they would be emailed to me to print. The past few days ive bought 4 la...
Email List Loading Issues
Whenever I go Marketing> Contacts> and click Lists. Once I select the list I want to add the contacts to and click "Add Contacts" the page just continually ...
Error 2819585 on Endicia after recent update
I updated endicia, quickbooks, and shipgear to be able to ship since the update said that it would no longer be in compliance with usps. After the update i g...
Cannot add postage to account
How do I add postage? It keeps saying this:
Your postage purchase request cannot be completed at this time. Please contact ShippingEasy Customer Success a...
Purchase Order - Drafts
Ever create a Purchase Order and your not ready to email it? Keeping track of "Draft" purchase orders are difficult, because it doesn't exist.
It would be n...
How can I test my actual labels?
Trying to print a test label with actual data, the regular test labels show other company data and no logos, I'd like to see my real labels?
converting from endicia to stamps.com
Our account has never been converted and it is impossible to follow the help guides for things such as signing up for UPS via One Balance since this option i...
Problem cancelling and getting refund for a label
I have a label for a package from US to Canada and three weeks later, I checked the tracking info which says it was cleared by customs in Malaysia. I think i...
printer
I tried to set my printer to print a 4x6 label with no packing slip. I chose the first option, clicked on the test label and it was the correct format. I cli...
Orders page and how to edit item info on order
I am struggling with the Orders page and being able to edit items within an existing unshipped order.
I would think that my orders would show up on the Order...
Fees
I use the "free" version and add money to my shipping easy account through stamps.com to pay for the postage. Every time I ship a package, I receive a notif...
Shipping Easy and Woocommerce tracking number
WooCommerce Shipment Tracking - SE not automating tracking number entry when mark an order as shipped
Chrome browser issue
I am having an issue trying to click shipments on the Ready to Ship screen, it won't let me click on a label to add to cart other than the top one. For ins...
Updating order status on prestashop to "Delivered" when a package has been delivered
I would like this feature given that some emails are triggered on my website when i change the status order to "Delivered" (email marketing, review requests,...
How to add signature confirmation to UPS shipment
I created a rule per the instructions to add Adult signature confirmation to shipments when destination country is not US. I create a shipment to Canada usin...
We only ship BOOKs, so I want to eliminate MERCH option.
We only ship BOOKs, so we want to eliminate MERCH (and all other) option.
Is this possible to set BOOKs as sa default, so we don't have to
print the labels ...
Include customer provided notes/comments to shipping label
We integrate ShippingEasy with WooCommerce to ship our Biotech products to research labs. Sometimes customers provide specific shipping information (lab room...
Shipping Easy changes my product weights from OUNCES to POUNDS
I use the Big Commerce ecommerce platform. The problem is that my BC store is set up to denote all products in ounces with virtually all of them being in the...