manually adding order disabled

After the conversion last night of Endicia to Stamps.com on my account, I cannot get the "Add Order" button to work. When I click the button nothing happens....
  • Valera Smith
  • 0 votes
  • 3 comments
  • Answered

Postage paid for twice? Customer had to pay to receive her package - now I have to refund her

Hi! Can you please help me get some support for this issue?   A package I sent to a client was bypassed by the post office. They insisted she come to the PO ...
  • Talya Lutzker
  • 0 votes
  • 1 comment
  • Answered

Incorrect delivery status

I'm having several tracking numbers, that shows delivery status (when hovering mouse over the clock, in Shipment History) as "In Transit - Out For Delivery",...
  • Gene Strelkov
  • 0 votes
  • 22 comments
  • Answered

Splitting orders and removing items

We frequently remove entire lines or split lines within an order when items are out of stock or partially out of stock.  I would love to see the editing done...
  • Jennifer Hall
  • 0 votes
  • 1 comment

Better Reporting Features

It would be nice to have better reporting options where we can essentially pull any data field that we have in Shipping Easy to create custom reports.  Speci...
  • Travis Dallimore
  • 0 votes
  • 2 comments

Email notification

I am looking for a way to tell if a PO has been emailed to a vendor without having to search my email. Like an icon that comes up or changes colors once it h...

Closed for comments

  • Erin Johnson
  • 0 votes
  • 3 comments

Syncing pauses when there are lulls in orders

We're a small company so we often have lulls in orders for long periods of time and I've noticed when this happens shipping easy pauses the syncing of our or...
  • Bernadette Demisay
  • 0 votes
  • 1 comment
  • Answered

Two Way Sync Requests for StorEnvy and ECrater

StorEnvy is linked, but cannot be set to two way sync. ECrater is not an available integration at this time. I know they aren't big players, but I'd like to ...

Closed for comments

  • David Coffman
  • 0 votes
  • 5 comments

Total Available including POs

It would be very helpful to have an available column in Product Catalog view that shows the Total Available including Awaiting.  This column would combine Av...

Closed for comments

  • Mason Young
  • 0 votes
  • 3 comments

Enhanced Sort by Warehouse Bin

It would be very helpful if when sorting by Warehouse Bin for packing slips that both single item orders and orders with multiple items would sort together. ...

Closed for comments

  • Mason Young
  • 0 votes
  • 2 comments

Send Ship/Delivery Notifications From My/Custom Email Address

Any progress on enabling a feature to permit shipping/delivery/customer notification emails to appear to be sent from MY company email versus "noreply@shippi...
  • Chad Schmookler
  • 0 votes
  • 0 comments

Add "Clear Order" to Actions

Would be helpful and more productive to have a "Clear Order" in the pull down for Actions on the orders page. Instead, you have to check a box and then go to...
  • Curtis Stevens
  • 0 votes
  • 4 comments

Sort by Business Name in Marketing Contact List

The email marketing contact list can be sorted by a decent amount of fields but one that is missing is being able to sort by Business Name. From there you ca...
  • Steven McParland
  • 0 votes
  • 1 comment

Access Denied with Prestashop 1.6

greetings, we're trying to integrate our store, which uses prestashop 1.6, with shipping easy. the shipping easy module has been installed in our store and A...
  • Allen Robles
  • 0 votes
  • 1 comment
  • Answered

Shopify order number prefix

We went to the trouble of using Shopify's order number prefix so we could match our ecommerce orders with order numbers in our ERP software.  This allows our...
  • Cory Elliott
  • 1 vote
  • 16 comments

Drop Shipping Email Notification

Not sure why this isn't automated.  It caught me off guard a couple times when customers were emailing asking for tracking information, I thought something w...
  • Chadwick Morehead
  • 1 vote
  • 2 comments

PrestaShop "... no carriers available for your delivery address" issue

Hello, all! Hope someone can chime in on this, because I couldn't find anything even remotely relevant to this issue on here... I'm having this "simple" issu...
  • DA
  • 0 votes
  • 1 comment
  • Answered

Send Carton Dimensions via API

Hi, I'm an enterprise customer that runs a 3PL business with around 45 clients. We use the API to send orders from our WMS system to ShippingEasy for shipmen...
  • Keith Kirssin
  • 0 votes
  • 0 comments

New Feature for Ebay Orders

Al Feb 24, 5:09 PM CST   I have a request for a new feature.   I sell on Ebay.  I fulfill Ebay orders using Amazon FBA and I also fill orders ...
  • Al B/ Denise K Craig
  • 0 votes
  • 3 comments

Faster Ways to Organize Rules

Having to use the up and down arrows to move rules isn't so bad when you would only be moving them a few spots, but when moving them further than that, such ...
  • Peter Ramirez
  • 0 votes
  • 2 comments

list/tag management

I would like to see a way to select/see only untagged individuals on the main customer list so I can add them to a list/tag  and/or I would like to be able t...
  • Jerem Pickett
  • 0 votes
  • 1 comment

Poshmark Integration?

Wondering if there is anything being worked on for Poshmark integration?
  • Kaleigh Colwell
  • 0 votes
  • 5 comments

Not Being Charged Commercial Rates When We Should

We are getting commercial base rates with USPS, however Shippingeasy is charging us the non-commercial rate for the priority mail 2-day small flat rate enve...
  • Gabe Gordon Arruda
  • 0 votes
  • 1 comment
  • Answered

More Features for the Cost Field

Being an e-commerce owner keeping track of product cost is, in my opinion, one of the absolute most important things when it comes to product data.  My reque...

Closed for comments

  • Derek Tsuboi
  • 0 votes
  • 6 comments

Label Failed Missing or invalid element: FromCompany. Error encountered

 LABEL FAILED This is the error message we've received back from USPS: Missing or invalid element: FromCompany. Error encountered (Log ID: 1871)   I can't fi...
  • Andrea Mason
  • 0 votes
  • 1 comment
  • Answered

Groupon Goods Gateway

Can we add the store "Groupon Goods Gateway" to shippingeasy.com platform?  If not, when the integration is expected to happen? Thank you!
  • Tom Chang
  • 0 votes
  • 0 comments

Dymo 450 99019 Labels

Am I missing something or can we not use the same printer and labels that we've been using for years with eBay for creating shipping labels with your service?
  • Jamie Ward
  • 0 votes
  • 1 comment
  • Answered

Website Mailing List Signup form

In order to make Customer Marketing full-featured, it'd be great to have a way for customers to add themselves to a list.
  • Ryan Olson
  • 0 votes
  • 3 comments
  • Completed

UPS guaranteed delivery date. Time in transit.

Currently shipping easy does not have the time in transit and guaranteed delivery date for UPS shipments. We must go to the UPS.com website and click "CALCUL...

Closed for comments

  • Joe Skinner
  • 0 votes
  • 1 comment

changed my password and cant log in anymore

hi , the reset password link doesnt work - never received an email so I logged into my iphone and changed the password on the phone and  received a confirmat...
  • ute schwemmer
  • 0 votes
  • 3 comments
  • Answered