Hi Cory, 

We greatly appreciate your post to our feature request forum. Your active feedback helps us to consider what future features to look into. 

Your detailed explanation is very helpful! We have logged your request and it will be under consideration for prioritization. If there are any updates, we will be sure to update this post and direct other customers to share their feedback here as well!

Agree! It really confuses our customers when Shipping Easy does not show the full order number. If they are going to force us to have the order number on the USPS labels, please at least have it showing the full order number (prefix included). Additionally, if we could just remove the order number from the USPS shipping labels, that would also be OK for now.

Hi, 

Thanks for taking the time to post to our forum! We have logged your request and it will be under consideration for prioritization. 

If you know of other merchants who would benefit from this feature, please have them post here!

I agree with this feature request.

Hi David, 

Thank you very much for your post! We greatly appreciate your feedback. I’ve documented your request and it will be under consideration for prioritization. 

Adding my vote to this feature. It is causing errors and loss in productivity for our workers because SE cannot support Shopify's order number or alternate order numbers on packing and labels. A fix for this is desperately needed.

Hi Andrew, 

Thanks for adding to this post! I have updated the request with the details you provided. If there are any changes, we will be sure to update this post. 

Our team is looking into this request further. Could we please get a screenshot of how the order number prefix looks on the Shopify side? Any additional details of how this prefix is used would be beneficial as well. 

Thanks, 

Hi Bria,

The prefix can be any characters that the company chooses. Our order numbers start with "UA" before the number that Shopify assigns to the order. For some reason, Shipping Easy is only pulling the number portion and ignoring the custom prefix letters that each store can choose to add in their Shopify settings. Stores can customize this option under "Settings" then "General" in their Shopify admin page. Stores also have the option to add a suffix, but I am not sure if SE pulls that (we have never used that part).

Thanks, Cassie!  I will be sure to update this post if I receive more information. 

I agree with this request also.  It really negatively affects our returns process. The customer is asked to provide the order number for self-service returns. Since the Shippingeasy label does not print the full order number they customer enters it from the label and then get's an error and calls us for the return. Please fix this. I see the issue has been out there now for over a year.  At a minimum, just allow the option in the label settings ref field to let us choose the alt order number in addition to the order number.  

Hi Alpaca Direct, 

Thank you for taking the time to post on our community forum. We have documented your support for this feature. If there are any updates, we will be sure to also update this post. 

I agree with this also. We just added our prefix as well and have taken to cutting the labels so the order number isn't visible. Would love something better.

Hi, 

Thanks for adding your support to this feature request. We have this documented and will update this post if anything changes. 

is this still not fixed? - surely an easy addition

When the orders come through from shopify they are missing the prefix we give them in Shopify e.g. 1143 is actually labelled WEBUS1193 in shopify - how do we fix it so this prefix comes through and then prints on the UPS/Fedex  label as the reference as it is confusing customers not seeing their whole order number? - thanks Ian

Is shipping easy ever going to allow the use of the 'Alt. Order Number' on Shipping labels and especially on return labels?   This would make the return process a lot faster.  Thanks