Account says suspended

Hello, I just tried to purchase postage to ship a package and it keeps giving me this: Invalid SOAP message due to XML Schema validation failure. The 'http:/...
  • Diane Cheatham
  • 0 votes
  • 1 comment
  • Answered

noreply@shippingeasy.com

How do we change this? Why are we stuck with your branding when we pay for this service? This is not professional.
  • JJ Brown
  • 0 votes
  • 3 comments
  • Answered

"Oops I hate it when this happens"

Hello! Every time I try to access different parts of ShippingEasy (Orders, Shipments, even the Support chat option) I get redirected to a page with this titl...
  • Andrea Demonakos
  • 0 votes
  • 3 comments
  • Answered

Customer Marketing Upload

Hey guys, I'm trying to begin using ShippingEasy for my email marketing. When I try to upload the CSV of my email list from Mailchimp (with over 4,000 contac...
  • Wendell Kimbrough
  • 0 votes
  • 1 comment
  • Answered

Amazon Advantage integration

We use Amazon Advantage (consignment) to sell rather than Amazon Seller Central with marketplaces, but the instructions for ShippingEasy integration seem to ...
  • George Albertus
  • 0 votes
  • 2 comments
  • Answered

Have Case Pack quantity stored per SKU for easier ordering

We would like a way to save a case pack quantity to each SKU. That way on items that the supplier dictates the case pack size we can know when creating the P...

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  • Breek Arms
  • 0 votes
  • 2 comments

Can shipping easy deliver stuff from an online stores?

I am here to want your suggestions, I wanna know that if I do shopping from an online store than shipping easy will deliver my stuff? means I can buy stuff t...
  • mariejustice54
  • 0 votes
  • 2 comments
  • Answered

User Permissions by Stores

We do fulfillment for some of our clients and it would be great to set user permissions by store assigned to user so clients could only see anything connecte...
  • serkan
  • 0 votes
  • 1 comment

prestashop orders not showing up on shippingeasy

Hi, my prestashop orders aren't appearing on Shipping easy.prestashop version 1.7.2.5. I once again integrated  prestashop  with Shipping easy, but that does...
  • Ramya M
  • 0 votes
  • 1 comment
  • Answered

Create Manual Order Page

Since Shipping Easy has switched to Stamps and  my account has been converted, I can no longer  see the option buttons on the Create Manual Order page. This ...
  • Donald Cress
  • 0 votes
  • 1 comment
  • Answered

Amazon Feedback Mgmt duplicating

It appears that the # of of reviews showing in the product review statistics is misleading.  I have 1 review for an item with 3 variations and it shows that ...
  • Jim Leuty
  • 0 votes
  • 0 comments

Quick ship and add order not working

When I click on quick ship (which is what I usually do) it does nothing. I tried clicking the add manual order and it will not work either. I have closed out...
  • Diane Cheatham
  • 0 votes
  • 2 comments
  • Answered

Payment / Balance issue

I purchased $10 in shipping dollars, then spent $3.82 for a shipment. My balance shows $2.27.  This makes no sense, even the email confirmation I got from Sh...
  • Kim Gross
  • 0 votes
  • 1 comment
  • Answered

Paid $10 for shipping for a $3.82 shipping charge, but got back $2.77. Why? Where is the remaining $3.91?

I purchased $10, I see the charge and the email telling me I got charged $10. I made one purchase of $3.82. My email after the purchase says:   DATE         ...
  • Kim Gross
  • 0 votes
  • 1 comment
  • Answered

Show items not linked to a Store or Marketplace?

Is there a way, currently, without clicking into each item one by one, to show which items are not listed to a particular marketplace or any marketplace at a...

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Splitting orders with multiple items breaks communication with Shopify

When a single order from Shopify with multiple items in it is split within ShippingEasy (with Shipping Rules that split by SKU and by line item), it can no l...
  • David Baron
  • 0 votes
  • 0 comments

Add SKU values and filters to order reports

I think that it would be amazing to have filters for reports added; Such as batch numbers so you can isolate specific batches, as well as SKU values and thei...

Add Americommerce as a Supported Store Platform for Importing Product Data

Currently, the only way to import product data from an Americommerce Store Platform is to export data into a CSV file, then uploading it. It looks easier whe...

Closed for comments

  • Victoria Haney
  • 0 votes
  • 6 comments

Multiple Email recipients for Shipment Notification

We have many business customer that request we send a shipment notification to multiple recipients. I would like to see the option to enter more than one ema...
  • THOMAS ENRIGHT
  • 0 votes
  • 2 comments

label failed

I'm having a different issue than a previous post on this topic. Was using Shipping Easy with no issues for a few months, then for unknown reasons on a shipm...
  • Vanessa Gruden
  • 0 votes
  • 1 comment
  • Answered

Put the package size or flat rate package type on the label

This would be helpful as the person managing to ship each order needs to manually make a decision on what package type to use. We have many box sizes and fla...
  • Jason Guarino
  • 0 votes
  • 0 comments

WooCommerce Spotty Sync

Lately, some of my orders from WooCommerce have not been sent to Shipping Easy. Also when I manually say "send to ShippingEasy" they do not appear in Shippin...
  • Audrey Brady
  • 0 votes
  • 5 comments
  • Answered

Shipping Rule for HS code per Destination

Different destination countries have specific codes based on the 6 digit HS code that are important to note on customs documents in order for them to classif...
  • David Baron
  • 0 votes
  • 2 comments

Can’t log in since conversion

Ever since the conversion, I get a blue screen after log in saying my account is still being converted. I had received an email days ago saying it was finish...
  • Crystal Norton
  • 0 votes
  • 4 comments
  • Answered

Marking partially shipped orders

We frequently ship partially filled orders, due to items being out of stock.  I don't want to mark these orders as shipped and remove them from our order lis...
  • david Bussard
  • 0 votes
  • 1 comment
  • Answered

Shipping Easy not working in Woocommerce front end

In my store ShippingEasy has been working fine until this month. I have synced the store and everything looks good but ShippingEasy isn't available as an opt...
  • Barbara Chism
  • 0 votes
  • 1 comment
  • Answered

error message

  • paul sost
  • 0 votes
  • 1 comment
  • Answered

Custom logo not displaying on label.

I added stores logo yesterday, and it uploaded, and I can see the logo under branding, but when I created a USPS domestic label on a 4x6 label, the custom lo...
  • Gene Strelkov
  • 0 votes
  • 1 comment

Enable low stock cutoff for items that are dropshipped via Amazon MCF in a shipping rule

We have some items that we ship out via Amazon MCF, we have shipping rules set up to automatically do this which is nice.  The issue is that the only option ...

Closed for comments

  • EvanTen3 Meinerts
  • 0 votes
  • 2 comments

Have FBA inventory level sent to stores determined by product (or product tag) instead of store-wide

We have certain items that make sense for us to warehouse in Amazon FBA warehouses and have Amazon do the fulfillment for those orders instead of warehousing...

Closed for comments

  • EvanTen3 Meinerts
  • 0 votes
  • 3 comments