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negotiated ShipSurance rates
Dear support team,
We had to move away from Shippingeasy because you do not support connecting our own Shipsurance account as we have our negotiated rates wi...
How long are orders data including details, notes, activities, labels stored ?
I need to know, does my data stored on ShippingEasy expire?
Edit Previous Selection
There needs to be a way to edit the previous selection. I made a mistake and shipped a SKU in the wrong package. Now every time the package pops up it is goi...
USPS Flat rate not showing what's posted on your website chart
I'm trying to set up my first order. It is for a Flat Rate Large Box. The price I'm getting is $17.65 (the "Complete Solutions" price in your chart) and not ...
eBay Final Shipping Fees
I tried SHIPPING EASY for the first time today and noticed that eBay still takes out a fee for shipping even though I did not use the eBay app to ship. I th...
Automated email when cancelling a label
Currently when I cancel a label (usually because I made a wrong selection) to let the customer know to disregard the tracking # I have to go into my email sy...
Access to my Endicia Account
as part of your Endicia account consolidation, from two accounts to one, one of the accounts #1191139 was closed. I need the passphrase to access this accou...
Late shipment notification
I would like to receive a notification if an order takes at least a week to ship. I need this functionality specifically for international orders so I don't ...
Amazon Merchant Fulfillment API
We would like to know if Shipping Easy has plans to adopt the Amazon Merchant Fulfillment API for orders fulfilled by merchant? Any information as to when t...
Volusion Cart Abandonment Emails Feature
Volusion currently only allows a merchant to send emails manually to recapture abandoned cart customers. Cumbersome and very unfortunate. I hope some day in ...
Magento 2 Product Attributes on Packing Slip
When an order is pulled from Magento 2, the item information should pull the:Attribute Label not theAttribute Code
The Attribute code is not always hel...
Custom reports request
Would like to see product category added as an available field in custom reports. Also would be nice to have the ability to order columns.
Not letting me refund for erroneous shipping label
I tried to refund a label that I no longer needed but it wouldn’t let me. I did create a ScanForm and this shipment was included but I destroyed the ScanForm...
Amazon Feedback and review email must haves
Hello,
I'm in the process of switching over all my automated feedback and review request emails to Shippng Easy, but there a couple features that are deal br...
International Shipping to Germany
Hello,
I terribly confused about a package I'm trying to send. I have a few rare books that I'd like to send either together or separately. Total they are wo...
labels won't print
I have had an account for a few years, and was using it seamlessly. The last label printed in April. I tried printing labels on a few occasions at the beginn...
Google Express - New Google Store
Hello,
We would like to have an integration available on ShippingEasy with Google Express.
Thank you.
cant change printers
our system has worked fine for months then today when i go to choose my printer and not my partners it gives me an error, she cant even choose my printer fro...
Where is my account transaction history?
I am looking for my account transaction history for taxes.
There is already a post with this title where the answer says"You can get your tota...
Postage Balances on Orders Page
It would be REALLY nice to be able to see my Postage Balance at a glance without have to leave Order and/or Shipping Screens
$Rate Total On Orders Page
Would love to have totals of Shipping Rates on the Orders Page.
Most Specifically $Rate
Right now I have to manually sum or use Buy and Print to get totals
Currency in Customs Invoice, Packing Slip
Please make an option to set the store currency, and show it with prices on the customs form and packing slip. For international orders, we keep getting aske...
Multiple Packing Slips from the "Pick & Pack" Pull-Down.
On occasion we need to print a different packing slip than the standard on that we print for most of our orders. We have made a packing slip for "Blind" ship...
Trouble shipping to Military
Ive entered this address as per the instructions:
Jane DoePCS 819PO Box 3383FPO AE
Zip 09645
When I go to print I get this error message:
Error Message:
LABE...
A way to track incoming and outgoing inventory from multiple warehouses
The inventory flow looks something like this --
(1) FACTORIES --> (2) WAREHOUSES --> (3) OTHER WAREHOUSES / AMAZON FBA / AMAZON VENDOR CENTRAL / CUSTOMERS
...
Customize Amazon order numbers for drop shipped orders
It would be helpful if we could customize the order numbers for amazon-shipped orders. Currently, any orders drop-shipped through shippingeasy will generate ...
Amazon Prime Shipping Reference Fields, Label Printing
I would like to request that you add the ability to include reference fields to shipments both for getting onto UPS for shipment tracking but also for the la...
Full List of SKU numbers
It would be helpful to be able to select a series of orders which are in the general order queue, and output a CSV file where it shows the quantities of each...
Packing Slip Subtotal & 1/2 Sheets
2 things can be added to the packing slips to be more helpful for us and I'm sure many other companies.
1. A subtotal line/field would be great. We basically...
Orders coming over as ounces instead of pounds
Hi, Out of the blue, perhaps about 2-3 weeks ago, all my WooCommerce orders started syncing over as only ounces, instead of pounds, so I have to manually fil...