Late shipment notification

I would like to receive a notification if an order takes at least a week to ship. I need this functionality specifically for international orders so I don't have to wait for customers to ask where their package might be.

I see this happening in a couple of ways:

1. High level setting to receive an email whenever any package takes of X days to arrive and doesn't have a status of being delivered

2. Receive email when a package takes longer than estimated time to arrive. If it says it should arrive Monday and hasn't, fire off notification on Tuesday.

Max Gaudin
July 06, 2018 23:00
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5 comments
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Hi Max,

We greatly appreciate your post to our feature request forum. Your active feedback helps us to consider what future features to look into.

Your detailed explanation is very helpful! We have logged your request and it will be under consideration for prioritization. If there are any updates, we will be sure to update this post and direct other customers to share their feedback here as well!

Jacen P. [ShippingEasy]
July 16, 2018 19:42

This would be helpful for us too.

Ranaysa Malcolm
August 12, 2018 03:43

Hi Renee,

Thanks for the post! We greatly appreciate your feedback and have documented your request for email alerts for shipment issues within our app.

If there are any updates, we will be sure to update this post and direct other customers to share their feedback here as well!

Jacen P. [ShippingEasy]
August 21, 2018 18:43

I made a solution for this called ShipAware. It imports shipments from ShippingEasy then sends you an alert when shipments take over X days to arrive.

It's not a ShippingEasy competitor since it doesn't print labels. It focuses on late shipment alerts and automatic customer emails.

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Late shipment notification

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