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Manual Order, Ship from Zip Code option

Sometimes you need to create a label from point A to point B that is not one of your registered store locations. USPS allows for a ship from zip code to corr...

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  • Mark Kirschenbaum
  • 0 votes
  • 1 comment
  • Answered

No orders showing on orders screen.

There's a strange mis match between the number of orders on our dashboard that need to be shipped (22 orders) and the process orders page (0). What is going ...

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  • Maritime Tribes
  • 0 votes
  • 1 comment
  • Answered

Printing Blank label instead of detail selected

I have been using my LabelWriter 450 on Windows 10 with no problem. Today I selected an address label to print (the same label as I printed two days ago) and...

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  • Bill Pugsley
  • 0 votes
  • 1 comment
  • Answered

Is ShippingEasy down?

I can’t even get to the login page.

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  • Max Kang
  • 0 votes
  • 1 comment
  • Answered

Gift Wrap Type: Amazon Integration

There is no way for packing slips to show the "Gift Wrap Type" from Amazon orders.  Currently ShippingEasy only pulls the information from Amazon for a "Gift...

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  • DAVID ARCIDICONO
  • 0 votes
  • 1 comment
  • Answered

Postage purchase failed because: Payment Server rejected the payment.

I have been trying to purchase (top up) my One balance account for 2 days now and tried several different credit cards with no success.  I continually get th...

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  • Michael Palmer
  • 0 votes
  • 1 comment
  • Answered

USPS rate incorrect

When I put in a Domestic USPS First Class Large Envelope weighing 5oz size 10.5x7x.5, I get the wrong cost, it's like 2x as much as it should be (I think 3.6...

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  • Joshua Facemyer
  • 0 votes
  • 1 comment
  • Answered

Error adding UPS to One Balance

I tried to add UPS to One Balance, but after filling out all the fields, I'm getting an error message "Error submitting the form. Please try again." Any help...

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  • Infinito Bag
  • 0 votes
  • 1 comment
  • Answered

Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2

Having this error when purchasing postage.  Re-entered the credit card info and checked with credit card company and all is good.  Is this a technical issue ...

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  • Mark Lee
  • 0 votes
  • 1 comment
  • Answered

Unable to purchase postage despite One Balance being sufficient

Not a common bug, but I've had it occur at least twice while using this service. I've added the exact amount required for my labels into my One Balance.  The...

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  • Brian Jun
  • -1 votes
  • 1 comment
  • Answered

Purchase Failed

Hello Support -  I recently updated my card, but it's a card I have used previously to buy postage and now it's giving me this error... Account exception Exc...
  • Kelli Evans
  • 0 votes
  • 2 comments
  • Answered

ThriveCart

Is there a way to hook up ThriveCart to ShippingEasy? I don't see it in the list of integrations.  Is there a work-around?

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  • Rob Kopman
  • 0 votes
  • 1 comment
  • Answered

Distaste with This Business

I decided to try out this shipping service to streamline my shipping but all it has really done is create a huge problem for me. Firstly, unless I pay more m...

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  • Nancy North
  • 0 votes
  • 1 comment
  • Answered

Walmart Integration -- Orders failing to sync

I continue running into the issue of new orders (acknowledged in Walmart's portal) not showing up in Shipping Easy.  I have integrated and it says they are c...

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  • Evan Lindemer
  • 0 votes
  • 1 comment
  • Answered

Reinstate Cancelled Account

I wanted to reinstate my account but i can't find where or how to do so. I have been searching for 20 minutes and can't even find a number to call for help.....

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  • Trisha Hewitt
  • 0 votes
  • 1 comment
  • Answered

Support Rep - Need help retrieving older shipping history

Sent an email, but got canned response to use forum instead. Here's the email contents: I ran my shop during 2020 and had a ShippingEasy paid account from 12...

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  • Gary Varner
  • 0 votes
  • 1 comment
  • Answered

Can't login inside BigCommerce

Hi. I've been using the ShippingEasy app with Big Commerce for years without any major issues. A few months ago, I suddenly stopped being able to log into th...

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  • Noriane Ethington
  • 0 votes
  • 1 comment
  • Answered

WooCommerce plugin validity

The ShippingEasy plugin on WooCommerce shows it hasnt been updated in 7 years. Is this a valid plugin?

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  • Jessie Spencer
  • 0 votes
  • 1 comment
  • Answered

In Store Pick_Up

Hello,  I need a feature that allows me to take an order and mark it as "Picked Up" instead of counting it as shipped to take it out of my queue.  Many of my...

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  • Dave Kwiatkowski
  • 1 vote
  • 2 comments
  • Answered

shipment not showing but was charged twice.

i made a shipment, paid the minimum balance, then went to print a label and it was nowhere to be found. i had to do it again, and it charged me another 10 do...

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  • Kevin Ludwig
  • 0 votes
  • 1 comment
  • Answered

Print Label using UPS-One balance

When I print the label using the UPS-One balance, get the error message: "We are temporarily unable to retrieve the value of your One Balance account. We are...

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  • Jiangxia Cheng
  • 0 votes
  • 1 comment
  • Answered

add the additional line for the customer reference number on FedEx and UPS label

Dear Support Team, We need reference PO line information shown on UPS and Fedex labels. When we ship out multiple orders a day for multiple customers, it's i...

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  • Linda Li
  • 0 votes
  • 1 comment
  • Answered

I shipped a package from the US to Australia but the shipping label sent it somewhere in Illinois, what do I do?

So I manage a small shop for keychains on storenvy. This was my first time shipping internationally and due to me being used to the labels being correct from...

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  • Ace Aster (Papyrus)
  • 0 votes
  • 1 comment
  • Answered

Birthday automation

I would love to be able to save customer birthday info into a field that could then be used to automate a birthday coupon campaign.

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  • Danielle Resseguie
  • 0 votes
  • 1 comment
  • Answered

"Ready to ship" page showing abbreviated item title renders the feature useless

"Ready to ship" page showing abbreviated item title renders the feature useless.Abbreviated like that, so little of the product title is shown, that similar ...

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  • Klaus P Eberhard
  • 0 votes
  • 1 comment
  • Answered

Capitalized SKUs making them invalid

On the orders page, if you click on an order the SKU in the overlay window is capitalized. As SKUs are case sensitive on most marketplaces, this is totally u...

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  • Klaus P Eberhard
  • 0 votes
  • 1 comment
  • Answered

ConnectEasy - Tray and Toner Selection

ConnectEasy is a promising plugin, but for anyone who prints labels and invoices from different trays, the plugin is broken. A dedicated label printer would ...

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  • Kaveh Alizadeh
  • 0 votes
  • 1 comment
  • Answered

UPS issue can not print label

This is what I get    Purchased Labels  Print Selected     Print All     Retry Selected   Order Qty Total Postage Action   R-011121-002 (RETURN) 1  L...

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  • zev kr
  • 0 votes
  • 1 comment
  • Answered

Woocommmerce Workflow Issue -- Sync Order Status when order over 1 day old

I am testing out ShippingEasy as a possible replacement for my current shipping solution and have run into an issue with my workflow. I process orders once p...

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  • Everette Mills
  • 0 votes
  • 1 comment
  • Answered

Orders

I have integrated this module for magento2 and i have order few products and products are listed in products menu but not showing in orders menu.

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  • Gopinath M
  • 0 votes
  • 1 comment
  • Answered