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Stamps.com Conversion error
infrequent user of ShippingEasy (it's our backup). Over the past few months have logged in and been greeted with red error messages but didn't have time to t...
Shipping Easy marketing Emails put in SPAM
Hello, I am working on our Christmas email, and the test messages I keep sending myself are put in SPAM. Gmail is saying (copied below) and on screen pictur...
Option to send only FBA Available inventory to Store
Hello,
We have some items that we only ship out via Amazon MCF for our direct to consumer orders, but still keep some stock on hand for other larger orders. ...
Duplicating Orders on the Order Screen
On the Orders screen, the last two times I've printed labels, each order is duplicated. I have two copies of the exact same order. The details match exactly ...
Harmonized Tariff Code to Australia
There's a bug I think. I've shipped international shipments before and use the same tariff code each time. This time, I got an error saying it was too long, ...
Inventory of Bundled Products
I still don't see the an inventory count when I click on a bundled product:
October 25, 2019 10:18 Share Completed
Hello! This is request for the feat...
Shipment notification callback via ShippingEasy API
I'd like to receive a "Shipment notification callback" when orders are shipped. But, I'd like to be notified of all shipments regardless of the store it came...
Could printing the order number be optional?
I've had several customers who really don't like the order number printing on shipping label. They've said variations of the same thing, which is that it's l...
Provide warning when create order for items with low inventory
Right now the system allows creation of order when inventory is 0 or even negative.
For manual order, would be nice if a pop up window with warning message...
Commercial Invoices / international Orders
Hello,
I would like to request for commercial invoices to automatically include all of the items that are part product bundles. On our case, two items in a ...
Shopify Edit Order
Shopify has implemented a new option to edit orders for things like wrong size, wrong item, add an item, etc. Currently, Shipping Easy leaves the added item...
Stamps.com Conversion
My account never converted from Endicia. It still shows that as the only postage purchase option and nowhere have I seen the option to convert to Stamps.com....
payment failure
What is going on with payment processing? Is anyone else having trouble? Account exception Exception with code 0x00560102; module 86, category 1, item 2
Trie...
shipping notifications
I have done the troubleshooting for shipping confirmation emails not going to the customer and nothing works. I can't even send a test email. The emails us...
Store Settings - Orders, Fields Not Showing.
https://support.shippingeasy.com/hc/en-us/articles/115003359943-How-to-Select-which-order-statuses-sync-from-WooCommerce-into-ShippingEasy
Hi I am refer...
Stamps.com account suspended and told to contact shipping easy support-no way to do that
My stamps.com is suspended and i am to contact shipping easy support but there is no way to contact them. do not understand why it was suspended. Have not ...
Branded tracking page shows logo very small..too small for
I uploaded a a logo for the Branded tracking.. 350 pix x 130 pix and it shows so very small on the tracking page that I am sure this must be a bug.
I am atta...
UPS Quantum View Notify
ShippingEasy does not provide support for UPS Quantum View Notify. However, we're interested in learning more about shippers who rely on this service. Please...
Customer facing returns portal
I would like to see a customer facing returns portal or any sort of returns integration to make managing customer returns easier. Thank you.
UNABLE TO PURCHASE POSTAGE FOR PAST 3 DAYS
I have tried 3 different cards and have tried for three days to purchase postage and have received an error message every time.
Error when attempting to purchase postage
Hi I am getting the error below while trying to purchase postage. It's been like this for close to 2 weeks. I have changed my card but that didn't help eithe...
Duplicate Purchase Order Function
I would like to be able to duplicate purchase orders. Every month I order pretty much the same items from the same suppliers. Rather than creating a new PO...
New Buttons for the Item Screen
Two Suggestions:
I would like the ability to duplicate an inventory item. This would be helpful when creating a series of nearly identical SKUs, with minor v...
Please let us print shipping labels with no postage.
We have a 3rd party shipper that handles our smallest packages that don't have tracking. They have to add postage there, and only need a label from us with a...
Outage Nov 18, 2019
Can we please get an explanation of what happened yesterday afternoon?
The unplanned maintenance happened at a very bad time, in the midst of shipping, and ...
Hidden Products in Volusion
I have two Volusion stores and came to rely on Shipping Easy's inventory synchronization functionality. This functionality worked beautifully from when it wa...
Labels are not showing when I click PRINT
Every time I click PRINT, it takes me to the browser where the label should be and there is nothing there. I am using Chrome. I had to refund this label to b...
Multiple Variants in Inventory Control Grid - Very Frustrating!
I have parent/main products with multiple options - as many as 100 in some cases. When I search for a variants SKU in the Shipping Easy inventory grid, I get...