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Undeliverable Status
Hi Shippingeasy,
We have the Order number 112-6310628-0498617 has the status in "Undeliverable".
Here is the tracking number: 9400110200828544585363
We have...
Lowest price
I have a one box size and weight that will be a large portion of my shipping. What is the best way to determine the most cost effective way to ship it?
Searching for Specific Orders
I would like to be able to search for orders based on the state, like be able to pull up all the orders from the state of Virginia.
Returned mail from Canada
I had a package returned for 'insufficient address' from Canada. The customer had supplied me with the incorrect address. Do I need to purchase more postage ...
I added money to my account but all went to Regular USPS account not USPS Priority Mail
i just added $45.00 to my account I didnt know it would only apply to one account..How can the money be transferred to cover a package that is going to Canad...
Postage Refund for a cancelled shipping label
Once a postage refund has been credited back to us, where can we see a report/verify if that has happened?
Console to view my questions / issues.
Is there a page to view the questions that I have posted in the past. Currently I cannot find them without paging through all of the open questions. Also I c...
Unsubscribe from Shipment Easy
I want to unsubscribe from Shipment Easy. I do not want my credit card to be charged. What should I do?
Add Zone to Order page
If the software knows what Zip code I am shipping from and knows the zip code of a customer order why not have a ZONE Column. Meaning it would tell me what Z...
Shipping Easy not Working with Bigcommerce
I'm trying out the free version of the Shipping Easy software but there seems to be a problem setting it up. A Bigcommerce rep tried to help me but couldn't ...
Amazon shipping vs Shipping Easy with APO addresses
Why does ShippingEasy require that I fill out additional package information and affix a customs form for sending a book to US Military bases, where Amazon's...
Endicia "No Physical Address" Error Message
Hello, trying to set up to ship my Ebay orders. When I try to register with Endicia as part of the process, I keep getting an error message that No Physical ...
Card keeps coming back declined
Tried multiple cards, multiple times... All work properly everywhere else... Try and update my card and it comes back declined every time. What am I doing wr...
An order from 3dcart did not sync with Shipping Easy or show up in account
I need help solving this mystery, please! As of Feb. 17, all orders that I received in my 3dcart account were being synced with Shipping Easy. Then, an order...
Game Box Size
When I'm creating a shipment there is a shipping option for a "Large Game Box Size" What is this?
Is this like shipping a Scrabble box or what? What can you ...
Uploading data from the account (denide access to account because another bug)
Dear Jennifer / support team,
I have written you previously about the bug with my credit card (I can't pay the subscription and can't do anything). But I nee...
Shipping Rates on site During Check out WooCOmmerce
How do i display live shipping rates on my woocommerce site via shipping easy plugin?
Please advise. thanks
Problem Processing my Credit Card
Hello, I have the issue when trying to update subscription plan from Free to Basic. There is the message "We encountered a problem processing your credit car...
Account problems, created new one still trying to use old
I have an old account through work, I needed one for personal use. I disconnected it from the old account on both USPS places. I created a new account and ...
How do I get a download of the shipping charges on my credit card
I have multiple charges from ShippingEasy on my credit card. I assume this is for insurance.
How can I get a detailed download report for my expense report?
Shipping options are missing
I noticed I can't choose the flat rate envelope shipping service for USPS anymore... it only lets me choose between first class and parcel select. I know the...
Open Orders from Storenevy not syncing with ShippingEasy, can't ship orders
I have 22 Open orders in my Storenvy, only 1 synced. Obviously i need to ship the other 21, but if they won't sync (all are open) I can't.
I'm trying to lik...
ConnectEasy receives a print job, but a label doesn't print
Hello everyone,
Just wondering if anyone been having issues with connecteasy since yesterday. create 2 shipments went to go pay and print only one label prin...
Labels not printing correctly
For some reason all of my labels are printing in corner of the page so important info is getting cut off. I can't change this setting on my printer end so I ...
Is tracking information available through the GET function in the API?
Hi,
I just have a quick question regarding the information that is available to me through the GET function.
I've been looking over this page here: http://sh...
Changing Endicia account number
Hello, I recently changed my Endicia account, how can I change my account number on Shipping Easy?
Orders are not showing up from my Storenvy shop
My orders aren't showing up on shipping easy from my Storenvy shop. I removed my shop and reconnected it again but still doesn't seem to show orders. I have ...
Unable to create manual order
It is 10:15 PM EST. I am unable to create a manual order. When I enter the info and press create order it says "Verifying address ans saving" like it normall...
Can I downgrade my plan at any point?
Hi, I have loved using Ship Easy this month! I will need to sign up for the basic plan {500 shipments} but I was wondering if I would be able to downgrade to...
What do I do if my Endicia account is suspended?
I cannot relink endicia account. Please help.