Tried multiple cards, multiple times... All work properly everywhere else... Try and update my card and it comes back declined every time. What am I doing wrong?
Thank you for reaching out to us. I am so sorry to hear of your issues.
As postage is seen as a form of currency, it has unique restrictions on it. So while it is frustrating to receive notice that the bank has declined the transaction, it is something that does occur. If you have not already done so, I recommend that you reach out to your bank and let them know specifically that you are an online retailer looking to purchase postage and give them the specific error.
If you continue to run into this error, you may also want to check your billing details on your Endicia accounts. Please go to www.endicia.com/login and proceed to log in with your account number and web password. Note, you have two Endicia accounts that are maintained separately and will need to be updated separately.
To do this, locate your Endicia account number and web password in you ShippingEasy account, on your Shipping Providers screen (click the Postage Balance link in the top right corner of your ShippingEasy account). Your account number will be readily visible. Click the blue text 'Show Passwords' to view your web password. I recommend copying and pasting your password into Endicia's log in screen.
Once you are logged into Endicia, go to My Account >> Update Profile >> Payment Method >> and click the grey 'Edit...' button. Please review the billing information listed to confirm that all the information is accurate, including the card number, expiration, security code, and billing address (including Country).
I hope this helps! Please let us know if you still run into issues after checking the above.
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