Cancelling orders without a refund?

Hi there. I mislabeled a bunch of shipments and they were sent back to me. I cancelled all of the labels but have yet to receive a refund. But then when I cl...
  • Shelby Denham
  • 0 votes
  • 3 comments

Error when I try to add UPS to One Balance

Hi, I'm trying to add UPS to my One Balance. However, every time I try, it says "Error submitting the form. Please try again." How can I get this fixed? Thanks

Closed for comments

  • jeremy nagar
  • 0 votes
  • 5 comments
  • Answered

Integration with Gumroad

Hello!   Just submitting a request for integration with Gumroad, hopefully other people agree with me and we can get this feature set up.   Thanks.
  • Andrea Demonakos
  • 0 votes
  • 0 comments

One Balance Account use outside shipping easy

I am wondering if the One Balance account, and preferential UPS rates, can be used for billing shipments outside of ShippingEasy. For instance, we have provi...
  • Kevin Martin
  • 0 votes
  • 0 comments

How do i remove "Shipping Easy" logo from my labels?

I do not want Shipping Easy logo on my labels. Where is the setting to remove this?
  • Kevin Davis
  • 0 votes
  • 0 comments

Your Stamps.com account has been suspended. Please Contact ShippingEasy Support for assistance.

My Stamps.com account has been suspended, and says that I should contact cutomer support I have no way to do that.  I've tried to reconnect. No joy. I've tri...
  • Truly Carmichael
  • 0 votes
  • 1 comment

Locked out of Stamps.com

Yesterday there was an issue with Shipping Easy. During that issue, I was working on a UPS shipment that decided not to process correctly with UPS; upon seco...
  • Patricia Locke
  • 0 votes
  • 1 comment

USPS specific delivery error is not showing up in the filters

I have a filter setup, that has everything enabled, except "Delivered", so I can see if something didn't get returned, or if there was a delivery error. I ca...
  • Gene Strelkov
  • 0 votes
  • 2 comments

Error adding UPS One Balance

I tried to add UPS to One Balance, but after filling out all the fields, I'm getting an error message "Error submitting the form. Please try again." I tried ...

NOT WORKING

I have been trying to log onto my account and It keeps saying "Your USPS postage account provided by Endicia is being converted to a USPS postage account pro...
  • TOSKI COVEY
  • 0 votes
  • 1 comment

Shippingeasy 'disconnected' from woocommerce store. Cant' connect

I've gone through the Things to check list: SSL enabled (https://) WordPress 5.4.2 WooCommerce 4.3 Store is SSL enabled (https://) URL is correct (root of U...

Closed for comments

  • Brian Castro
  • 0 votes
  • 6 comments

Stamps.com Conversion Frozen

When I log into ShippingEasy, the screen says "Your ShippingEasy account is unavailable during conversion. Please wait for the update to complete." It has di...
  • Katie Adams
  • 0 votes
  • 4 comments

BarCode/Group Packager - Allow to pick and pack using barcodes

We would like to use the Group Packager and barcode scanning to select items that are shipped and for ShippingEasy to register that when the scanning occurs,...
  • Alan Cheesman
  • 0 votes
  • 0 comments

USPS Tracking Status

Shipping Easy Community: Is the USPS Tracking Service down?  We have a long list of shipments that status "label created" but we have dropped them off at a C...
  • Jennifer Conroyd
  • 0 votes
  • 1 comment

Bug - Error - Stuck Hanging at "buying Label"

This is weird,  I went to ship this order and went ahead and purchased the shipping and then you normally go to Print the label.  Well after I purchased the ...
  • Casey Whitcher
  • 0 votes
  • 1 comment

Feature Request - Duplicate a product

It would be a great timesaver to be able to duplicate a product.  Everything would be the same, including the SKU, which would need a change before saving.
  • Charles Strusz
  • 0 votes
  • 0 comments

Feature Request: Inventory product page sort by "DTR"

It would be useful when creating purchase orders to be able to sort the products by the "Days to Restock". 
  • Charles Strusz
  • 0 votes
  • 0 comments

Feature Request: Product Database Field "Full Level"

It would be useful to have an inventory field for the "Full Level".  This could be used in the reorder process to order exactly the amount needed to fill the...
  • Charles Strusz
  • 0 votes
  • 0 comments

Feature Request - Sort on Velocity in Product Catalog

It would be great if the "Velocity" column in product catalog could be sorted.  That way the product list could be filtered then sorted by velociy.  The pres...

Closed for comments

  • Charles Strusz
  • 0 votes
  • 1 comment
  • Not planned

Label has not arrive to email

Yesterday i bought 2 labels and they not arrived to my email so I cancel one and bougth it again and I recived only the "cancel" email and never the actual l...
  • Alexandra Rodriguez Reta
  • 0 votes
  • 1 comment

Shipping easy not emailing me my shipping labels

Up until july 20th i was able to purchase labels through storenvy and within a minute they would be emailed to me to print. The past few days ive bought 4 la...
  • Calla Mavros
  • 0 votes
  • 1 comment
  • Answered

USPS non delivery, lost, whatever mail, slooooow mail.

We  are having a steady number of USPS non delivery, lost, whatever mail, slooooow mail.   Understandable to some degree.  In the last 6o days we’ve lost som...
  • JOE GASPER
  • 0 votes
  • 2 comments

Shipment Notification Via Text

A Feature request for the future would be order shipment notification via text. Maybe just something simple where just stating that the order was shipped and...

Closed for comments

  • Clay Philpot
  • 0 votes
  • 1 comment
  • Completed

Error 32 when trying to log in

I have been trying to sign into my ShippingEasy account all afternoon but when I click the sign-in button, I receive an error displaying: Error code 32 The p...
  • Laura Owens
  • 0 votes
  • 1 comment

Blacklist Feature

I would be great to have a blacklist feature built into Shipping Easy.  A simple list that we could add to of customers names and address' that the system co...
  • Jacob Clayton
  • 0 votes
  • 5 comments

Email List Loading Issues

Whenever I go Marketing> Contacts>  and click Lists. Once I select the list I want to add the contacts to and click "Add Contacts" the page just continually ...
  • Jodie Shorette
  • 0 votes
  • 1 comment
  • Answered

Uploading Orders via CSV

The mapping options for uploading orders from a CSV file do not include fields for the recipient's name/address that could be different from the buyer's name...
  • MICROCHIP COOKIES
  • 0 votes
  • 0 comments

USMCA Automated Creation within Ready to Ship page

We do many large/bulk international shipments, especially to Canada, and would love for the new UPS USMCA form to automatically populate for orders over the ...

Label Printing

Option to rotate the label for printing by 180 - Particularly important for using the Free UPS labels that have text already on them on the bottom.I have set...

Closed for comments

  • Shipping Office
  • 0 votes
  • 1 comment
  • Not planned

Error 2819585 on Endicia after recent update

I updated endicia, quickbooks, and shipgear to be able to ship since the update said that it would no longer be in compliance with usps. After the update i g...
  • Andre Jimenez
  • 0 votes
  • 1 comment
  • Answered