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Cancelling orders without a refund?

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Hi there.

I mislabeled a bunch of shipments and they were sent back to me. I cancelled all of the labels but have yet to receive a refund. But then when I click on the tracking numbers it says the package is in transit... which it isn’t... it’s sitting in my living room.

I would like to resolve this issue if someone could email me personally so I can provide the tracking numbers or something. I need the refund so I can purchase new labels.

Thanks in advance.

  • Shelby Denham
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0

Hi,

Thanks for taking the time to post to our Community Forum. A member of our Customer Success team will be reaching out to you directly. You might also find the answers to your questions in our Support Center.

  • Bria B.
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Same question .. I still have not received refund for the shipping cancellation.  How to escalate this? Where is your support email address?

  • Helen Davis
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