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Shippingeasy 'disconnected' from woocommerce store. Cant' connect

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I've gone through the Things to check list:

  • SSL enabled (https://)
  • WordPress 5.4.2
  • WooCommerce 4.3
  • Store is SSL enabled (https://)
  • URL is correct (root of URL)

When I add the store to SE (selecting "WooCommerce") I enter the site URL and I am presented with a login page for my site. I log in as an Admin and click the Approve option.

I'm returned to SE to finish setting up the site settings. (no errors).

When I return to the list of sites, SE shows that the site is disconnected & offers a "Reconnect" button.

Inside my WooCommerce settings of my site, I do see a new ShippingEasy REST API entry that coincides with everytime I clicked the "Approve" button (I've tried it 6 times already).

What else do I need to do?

  • Brian Castro
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Hi, 

Thanks for reaching out to ShippingEasy. Someone from our support team will be contacting you soon. 

  • Bria B.
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Were you able to resolve this issue? I am attempting to setup my account and I seem to be having the exact same issue. I have tried setting it up repeatedly and seems successful but then when back to the main page again it shows disconnected.

  • Dan Lehky
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Thanks for reaching out to ShippingEasy. Someone from our support team will be contacting you soon. 

  • Bria B.
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What were the steps you took to resolve this issue? I am having the same issue with the store showing as Disconnected after reconnecting repeatedly.

  • Kyle Goodman
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Hi. I'm currently going through this error on a site i am working on. What can i do resolve this? Thanks

  • Redehub
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Hi,

Thanks for taking the time to post to our Community Forum. A member of our Customer Success team will be reaching out to you directly. You might also find the answers to your questions in our Support Center.

  • Bria B.
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