Amazon and ebay order status does not Updates

Hi, When i ship any order from magento order list, there status get changed in magento  but the order status does not changed in amazon and ebay. Can you help?
  • anju
  • 0 votes
  • 2 comments
  • Answered

WooCommerce Shipment Tracking plugin - SE not automating tracking number entry when mark an order as shipped

Hello, In this article: https://support.shippingeasy.com/hc/en-us/articles/204437329-How-to-use-ShippingEasy-with-WooCommerce-v3-x-plugin Is the WooThemes sh...
  • Emma
  • 0 votes
  • 2 comments
  • Answered

Easier modification of customs form

We pad our shipping weights on the source stores to give enough weight for packaging.  This often results in the customs weight being off, especially with mu...
  • Bill James
  • 0 votes
  • 3 comments
  • Answered

how long to have to void a return label for USPS?

I made a return label for a customer 7 days ago and so far that have not sent it off. It is still sitting at  Pre-Shipment Info Sent to USPS meaning ...
  • LARON EVERY
  • 0 votes
  • 1 comment
  • Answered

Scan form for multiple stores

I have 1 shipping easy account, but we ship from 2 different locations.  The current scan form has a filter for 'Stores' but it is to filter the scan form ba...
  • Stephen Mayfield
  • 0 votes
  • 1 comment
  • Answered

My product is 100% online

I sell an online good that doesn't require any shipping (tarot readings). Can I sell without paying for shipping a product that won't be shipped?
  • Actualbunny5
  • 0 votes
  • 1 comment
  • Answered

Adding Smartpost return label feature

ShippingEasy Update: This is a duplicate. Please see this alternate thread. ______________________________________________________________________________ ...

Closed for comments

  • Joud Elias
  • 0 votes
  • 1 comment
  • Answered

USPS address verification override

I'm getting an error that the customer address is not working properly, so I am unable to get postage for a package that needs to go out.  I have manually ve...
  • Sarah J. Wood Rouse
  • 0 votes
  • 1 comment
  • Answered

Trying to sync orders with Storenvy

I synced my orders and only the last 5 seem to be coming through. I have another 12 previous that aren't syncing for some reason.
  • Chris Evans
  • 0 votes
  • 1 comment
  • Answered

Transfer a website platform

My website used to prestashop platform and I have shipping easy account with it, but now I transfer my website to woo commerce platform ,so how can I change ...
  • khanh bui
  • 0 votes
  • 1 comment
  • Answered

Some Orders Not Being Sent to Shipping Easy

I use WooCommerce on http://edenknowsimplants.com and only some of my orders are showing up in ShippingEasy. There doesn't seem to be any rhyme or reason or ...
  • Robert Poe
  • 0 votes
  • 1 comment
  • Answered

Source IP Address Restrictions

Hi - My company is running a very limited proof-of-concept on a new ecommerce platform that supports Shipping Easy. The ecommerce platform, being a proof-of-...
  • Bryan
  • 0 votes
  • 1 comment
  • Answered

Sync problems today

Is order "sync" broken today? Seems to be here!
  • Tyler Azzarelli
  • 0 votes
  • 2 comments
  • Answered

Order stuck in ready to print due to not enough postage

I have an order that is stuck in ready to print with the following message This is the error message we've received back from USPS: There is not enough money...

Closed for comments

  • Jim Leuty
  • 0 votes
  • 3 comments
  • Answered

No longer triggers my Shopify Orders to be fulfilled

When I complete a shipment using Shipping Easy, my orders are no longer marked as fulfilled within my Shopify Store.  In the past when I completed a shipment...
  • Sarah Welle
  • 0 votes
  • 1 comment
  • Answered

Weebly Integration

Are there plans for integration with Weebly? They have a nice eCommerce solution, but ShippingEasy is missing.

Closed for comments

  • Robert Kulp
  • 0 votes
  • 16 comments
  • Answered

Bug in Shipping Notification template

I tried customizing the email that my customers receive when their order has shipped, and now no matter what I do, the subject line shows my personal email a...
  • Noriane Ethington
  • 0 votes
  • 1 comment
  • Answered

My Download orders button is missing??

I'm trying to download a csv file and there is no button that says download orders...i've watched the tutorial and that button is literally NOT there....HELP...
  • Katrina Sage
  • 0 votes
  • 1 comment
  • Answered

Bought Shipping Label Don't have access to email

I recently just purchased a shipping label through storenvy. However, the label was shipped to my old email address that I don't have access to. I paid over ...
  • sara rodriguez
  • 0 votes
  • 1 comment
  • Answered

I don't see my order list

Hi,   I'm trying to create return label through shipping easy; however shipping easy can't read/sync my orders from shopify. I don't see anything order liste...
  • yoojin ahn
  • 0 votes
  • 1 comment
  • Answered

Why did the insurance info disappered from the shipping history page?

When I used to look at my shipping history page there was a section between status and tracking that had the word "Insurance" and there would be a check mark...
  • LARON EVERY
  • 0 votes
  • 1 comment
  • Answered

Shipping Label Failed

I have linked my Shipping Easy Account with my Fedex Account...that seems to be working. However, when I attempt to purchase/print Fedex package labels o...
  • Mark Forman
  • 0 votes
  • 1 comment
  • Answered

Shipping Easy won't update my NEW Endicia Account Number

I've had a number of Endicia accounts, and closed the excess ones that appear on my Shipping Easy "shipping rates" page. However, those ones are still visibl...
  • Chris Burkard
  • 0 votes
  • 1 comment
  • Answered

ShippingEasy monthly label report provides incorrect number for total printed labels

 I have free subscription with shippingeasy. I just received email that I am nearing my plan's included shipping volume at ShippingEasy ( 50 labels for billi...
  • Alla Tabak
  • 0 votes
  • 2 comments
  • Answered

Customer Note on Packing Slip not printing

Hello, Has anyone noticed a changed with the customer note no longer printing on the packing slip?  I have been using this for while, but I have noted just r...
  • Alberta Fletcher
  • 0 votes
  • 5 comments
  • Answered

WooCommerce

I'm lost with how shipping easy works with WooCommerce.   Does the shipping easy plug-in calculate shipping costs and display those in the cart for woocommer...
  • Robert Boyer
  • 0 votes
  • 1 comment
  • Answered

shopify wont reconnect!!

Keep trying to reconnect my shopify store but takes me back to my store info and still wont connect? this is one reason im not paying for there basic service...
  • Dyna-Core Labs
  • 0 votes
  • 3 comments
  • Answered

Customs document line item weight?

When I go to edit individual line items, it does not allow me to edit the weight of the item. We use a volumetric weight system, so our weights per item are ...
  • Patrick Norton
  • 0 votes
  • 1 comment
  • Answered

Haven't received email with label

I purchased a label through shippingeasy in my storenvy shop and it said a label will arrive in your email. I haven't received an email with the label yet. I...
  • Rebecca Enck
  • 0 votes
  • 1 comment
  • Answered

Would be great to integrate product images in order view as an option under "arrange colums"

ShippingEasy Update: This is a duplicate. Please see this alternate thread. ______________________________________________________________________________ Wo...
  • Andrew Stewart
  • 0 votes
  • 1 comment
  • Answered