- Show answered
- Sort by newest post
Orders Not Populating
Orders are not populating from Amazon or eBay this morning. Is anyone else having this issue.
We've checked settings and stores are connected. Any ideas? ...
Cannot Synch Orders
I cannot synch orders with my eBay store and adding manual orders simply hangs.
It is, in effect, a complete outage of Shipping Easy services (at least for m...
How do I find out who is sending me packages?
How do I find out who is sending me packages? I am receiving packages with Amazon products I did not order and ShippingEasy tracking numbers. I want to find ...
Shipment history
It seems my shipping history is gone from May 8th forward I can not track orders!! Where did it go?
image position, 4XL
Print eBay and Paypal shipping labels, using DYMO brand 4x6" label. Print preview shows label with print image properly centered on Firefox, Chrome and Edge ...
Cannot add postage
HELP!!!!!I cannot add postage today, used 5 credit cards to try but getting an error message:
Your postage purchase request cannot be completed at this time....
Customs Declarations
Can we setup to declare the value shipped less that the total order amount on the customs forms?
Print 4x5 label and packing slip on same page?
It is easy to print a 4x6 label and corresponding packing slip on the same page, but I ship small boxes for which a 4x5 label is a better fit. Is there a wa...
WooCommerce won't Connect
I've gone through the Things to check list:
SSL enabled (https://)
WordPress 5.4
WooCommerce 4.1
Store is SSL enabled (https://)
Legacy REST API is NOT enab...
Branded Tracking support for more than one brand
ShippingEasy's initial release of Branded Tracking gives merchants the option to create one portal for their stores. We would like to understand the needs o...
Never got a refund
I created a label on 3/6/2020 and realized after I'd purchased postage for it that it contained an error. I cancelled the order immediately, same day, reques...
It won't let me buy more postage
Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2
I need to order more stamps but it won't let me add postage ...
Is it possible to format my labels to use the "c/o" format instead of the "ATTN:" format?
I'm trying to create my first shipment being sent to NAME c/o COMPANY.
When I paste the address in, it correctly parses the fields as:First LastCompanyADDRES...
Inaccurate price/total value for customs
Quite often when I process foreign orders with items on sale the customs value is incorrect, even though the pricing listed for the products and the subtotal...
Purchases failed?
Why can I not purchase any postage? I have tried updating my account with 3 separate cards, all of which I know are valid cards.
I even see a notice from my ...
Order ID changing for same external order identifier
I have observed three orders with the same `external_order_identifier`, but three different ShippingEasy ids. This becomes an issue when trying to track uniq...
Automatically calculate dimensional volume and Create a Rule to apply dimensions to shipping presets
When creating a product, you have the option to fill in the dimensions. It would be nice if Shipping easy would use these entries to calculate dimensional vo...
Shipment from UK to Singapore: TAX & CLEARANCE FEE payment
Hi,
May i seek for an advise what does this mean - as i saw this in the shipment tracking (which not progressing):
COMMENT
TAX AND CLEARANCE FEE $xxx SGD M...
Stamps.com
As of yesterday, my Stamps.com account that was provided by ShippingEasy no longer allows First Class labels, only Priority and Priority Express. I had to up...
Eliminate shipping errors with an upgrade.
We recently toured a fulfillment warehouse, and saw a system in their custom shipping setup that would be great for Shippingeasy to implement. We are strugg...
Should be able to have name & business on return addresses
When you set up return addresses, there is only one line for company - should be a second line for name. I need this feature to send packages with a return a...
Postage order history
How can I view my entire postage order history for 2019? It looks like we're directed to Stamps.com now, but I only see history on there going back to March.
Etsy orders not syncing
Hello, I've linked up my Etsy store to ShippingEasy. I attempted to manually sync Etsy to fetch my latest orders. However, even after half an hour, the order...
Trying to Cancel account
Hi!
I have tried to cancel my account. I am logged into the account and get the the area where you ask if I am sure I want to cancel and the reason why. Wh...
Woocommerce | Orders Not Being Marked As Complete & Uploading 4-5 tracking numbers
Hi,
I upgraded to the new woo-commerce store integration vs the plugin and there's 2 big problems that is occurring on my account.
1) When I buy the p...
I'm not receiving the shipping confirmation emails anymore
I'm not receiving the shipping confirmation emails anymore after the shipping label is created. I'm not even sure if the customer is getting them. I've had s...
Black Frame Around Image/Icon
I have recently begun having issues with the DYMO app showing a frame around any image I try to insert on a label. I have not had this issue in the past.
C...
Cancel a Shipping Label that UPS Store Voided
I accidentally used the wrong shipping label in one of my boxes and UPS Store already scan it as "Pick-Up"; I removed the wrong label and created a New one. ...
Endicia Not working. Pass phrase wrong and Endicia Login no good
Get this error:
The Certified Intermediary’s pass phrase is incorrect. Error encountered (Log ID: 41399)
Try to reconnect and no joy. Tried to login into En...
I have a balance but I can't pay...
I have balance but I can not pay. I do not know what is happening. I already bought the postage and I can't click Finish and Pay. The money has already been ...