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SITE ALERT
ISSUE: When I log into our Shipping Easy Free Starter Account, and view our orders, At the top right corner- Red triangle with explanation mark, and in red "...
Billing Issues - Unable to retry payment method on file
Card was declined temporarily due to an issue at the bank, but the card info is valid in our SE account. No way to re-try the charge. How can we get this don...
Customer Said never received package
My tracking shows package as delivered in/at mailbox but customer says they never received anything.
Change store name for recipient section of email
I only use Shipping Easy to email customers prepaid return labels. When customers receive my email the recipient sections says the email is from "Store Setti...
Increase combined length of address/company fields
I have had a LOT of international orders that don't fit within the length limits for addresses. I have to remove what could be important pieces of text and h...
ADD LOGO TO SHIPPING LABEL
Would love to be able to add our logo to the shipping label. Please add this feature, and soon!
Not seeing updated bank account
I changed my bank account both on Encidia and ShippingEasy websites and I still cannot pay for my shipments. PLEASE HELP I NEED TO SHIP MY PACKAGES ASAP.
ConnectEasy not launching on Mac OS High Sierra
Testing out Mac OS X High Sierra. The latest version of ConnectEasy won't launch after upgrading system. Get a dialog stating: The application "ConnectEasy...
Wix integration
Is Wix integration up yet??? Please let me know ASAP, I have orders waiting.
Amount spent on shipping
I'm looking for a report that shows how much I have spent on shipping that can be split between different stores. I've been browsing your app for Big Commer...
Sync Custom Fields with 3dcart
We are new to ShippingEasy and 3dcart. We have it integrated but have one "custom" field in 3dcart we'd like to print on the packing slip. Does anyone know...
Multiple inventory locations ( warehouse / bin) for one SKU and PRIORITIZE pick location
We have a warehouse and a store. We need to be able to:
1) have multiple locations per SKU (warehouse location/inventory, and store location /inventory)
2) ...
I didn't sign up for this. How do I get it off my shipping easy??
Please take this off my bill.
Ecwid Orders No Longer Syncing with ShippingEasy
Everything was working fine until last week. Now ShippingEasy will no longer sync my Ecwid orders.
ShippingEasy shows my store as 'Connected' in the Integrat...
ConnectEasy not printing
Hi! I have uninstalled and installed ConnectEasy multiple times and have the most up-to-date version of ConnectEasy, yet labels do not print when I click "pr...
receving shipments from supplier
Hello, I am in the process of setting up my woocommerce web store. I think I understand how to use shipping easy for orders, but what about packages coming F...
Does anyone have a need to create PO's as the orders come in?
Reaching out to see if anyone is familiar with or has a need to create PO's for newly received orders that are not in stock. Example being 10 new sales come ...
Error message at bottom of order completion page in woocommerce
Hello,
I am receiving an error message at bottom of the order completion page after a customer checks out in woocommerce. Tried uninstalling and reinstalling...
Only half of my PayPal orders are integrating
I am trying to create shipping labels for orders invoiced through Paypal. It appears that 19 of my orders have successfully pulled into ShippingEasy but I ...
Support processing FBA orders within ShippingEasy
Support processing FBA orders within ShippingEasy.
If I receive an order on my website allow the option to fulfil order with my inventory stored at FBA fulfi...
Issue printing labels
I have been having issues printing labels since this afternoon. They process fine, but then when I go to print they are not loading to allow me to print the...
Need account reconnected for the Free Plan
I recently cancelled my account, because the cost was not justified for the purposes of my business. Can I please get my account reconnected, so that I can u...
Customs Value Doesn't Include Discounts (using Shopify)
Hello, I'm using ShippingEasy with Shopify. I've noticed that when SE imports international orders from Shopify, it's filling the Customs form value with the...
New Label and Save
Quickship was working great! i typed in the address and the weight. Hit save and get rate and would take me to next screen to pick a mailing envelope. Not...
Starter Plan Disabled after Marking Orders Shipped
I cleaned up old orders on my order page by marking as shipped, but did not actually create any labels. It appears that Shipping Easy has counted those orde...
Shipping easy account downgraded endicia won't reconnect
My shippingeasy account was downgraded to the free account. My Endicia won't reconnect now. It says it's scheduled to be closed. I need this reactivated a...
Double Lables
I accidently printed the same lable twice on some orders. How do I get my money back?
get account balance back
Hi! I am no longer using Shipping Easy and would like to get my account balance of $18.64 back. Anyone know how I can do this? Thanks!
General Help Needed
I just signed up today for Shipping Easy and am finding it very confusing.
I understand we get signed up for two Endicia accounts and I got the emails regard...
Packaging Rule
In an effort to streamline our shipping volume, it would be very helpful to be able to establish rules to allow certain items/quantities to be shipped in pre...