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cancel free trial
I have a promo code to get basic plan from usps and i want to take advantage of it. I mistakenly signed up for the free trail. can you please cancel my trial?
BigCommerce "Application encountered an internal error" and can't use app
Hi,
My ShippingEasy app on the BigCommerce platform is giving me an "oops, hate it when this happens, the app encountered an internal error" and will not ope...
Low Stock on Order
Hello,
Is there a way to seperate or categorizing low stock not on order and low stock that is on order. So that when ordering low stock is only showing what...
Sorting By Threshold
Hello,
I am still working on counting our inventory and assigning thresholds. Is there a possible way to sort by Threshold so that those that are bundled and...
Address could not be verified by USPS.
Hi shippingeasy:
When I create a manual order, I paste the address, some of them could not be verified by usps, it said "Unable to parse address". So I need ...
printing page wont load
when I push the print button the page that pops up so I can print it wont pop up, it just keeps loading. no matter what I do it just keeps loading, everythin...
FedEx Bill Recipient Broken on ShippingEasy
Account bee-quick@********.com
Order M-080717-003 LABEL FAILED
Order M-080717-005 LABEL FAILED
Both shipments, when the FedEx site was used, wer...
Trying to Update to New Woocommerce Integration - 404 Error
I archived my legacy woocommerce integration. When I attempt to submit my store URL for the new integration, I get a 404 error. My URL is http://thaibodywork...
label Failed - Help!
I'm trying to print my first return label and keep getting this error:
LABEL FAILED
This is the error message we've received back from USPS: Missing or inval...
I have been trying to contact shippingeasy support to add Endicia Pay on Use and cannot get ahold of anyone!
your company has made it IMPOSSIBLE for me to contact anyone to add the Endicia Pay On Use Return Labels onto my account. I have already added the option thr...
Label will not print
My label just keeps opening and scrolling on a blank page. It has already charged me and moved to the shipment history page. Even the reprint option goes to ...
Labels won't print. Missed deadline.
I've been trying for 2 hours to print a UPS label for a manually entered order. The original labels were formatted incorrectly, so I had to delete the shipme...
Postage not showing
I have separate First Class and Expedited Indicia accounts. I entered an order and it was showing no postage available even though I had a balance in my fir...
Order partially fulfilled does not sync with Shopify
When I select certain products of an order to be fulfilled via ShippingEasy it does not sync with Shopify and Shopify will mark the entire order as fulfilled...
Issues Synching Orders From StitchLabs To Shipping Easy
My Orders are not synching from StitchLabs to Shipping Easy. All orders are marked as "Fully Billed / Ready For Payment" and have invoices. I have manually s...
Calculate shipping costs on customer end
I'm using woocommerce and there are multiple addons to choose from to allow for shipping costs to be added into the cart total for the customer to pay for an...
WooCommerce Error on Checkout
Every time an order is placed the following error shows up on the order confirmation page.
Please help :)
Warning: in_array() expects parameter 2 to be arr...
USPS and their new APV system starting in 2 weeks
On August 1st, USPS postage will be automatically checked by their computers and rebilled (higher and lower) based on their calculation of postage instead of...
Store API Not Showing for WooCommerce
Hi. I've done everything in the installation except I have not been given a "Store API"
It's not showing up where it should be showing, according to your ins...
Royal Mail Import Handling Charge - includes VAT or Not?
We refund UK customers who get charged this import VAT by ROyal Mail (including £8 handling fee).
My question:
Is the £8 handling charge inclusive of VAT?...
stock/inventory level should be added to product sales reports
Product sales reports should not only list the number of products sold/shipped, but also the product's current inventory. This will make it much easier to cr...
Error when purchasing label, but was still charged
I just tried to purchase a label and received an error that said to try again, but the postage for the label that didn't work was still removed from my balan...
error to ship
Why am I getting an error:
Label Failed
This is the error we've received from USPS
LOG ID: 32078
please help
Add shipped orders to Orders Page
Hi,
I am a amazon seller, some orders had already confirmed as shipped in my store, but actually I haven't shipped the item yet. Because if I don't confirm s...
Wrong Label Printing
We have a frustrating issue that has ShippingEasy stumped, and wondered if anyone else has this issue?
We process our orders by scanning a barcode on the pac...
PayPal not storing Shipping Address from OpenCart 2.3.0.2 orders
Hello,
I am using OpenCart 2.3.0.2 as my storefront, and using PayPal to process customer payments (both PayPal and Credit/Debit card payments).
I did some t...
Can I generate a report showing how much I saved by using ShippingEasy?
Can I generate a report to show how much I saved by using ShippingEasy versas shipping through USPS directly? ShippingEasy tells me per transaction how much ...
Adding "Class" as a mapping option to Quickbooks Desktop Sync
I know this can be done as we I have modified a previous syncing program from Woocommerce to Quickbooks. An example screenshot below of class = "Web". Ideal...
picking slip with price
I would like my picking slip able to show the total of the order. is that anyway we can do? thank you.