General Shipping FAQs

Manage Orders, Buy Postage, and Print Shipping Labels | Know How

A simple label is the result of many carefully prepared pieces of data and well-coordinated actions: Preparing the label: Load orders - what products are y...

Drop Shipping - Mark as Shipped | FAQs

Can I mark an order as shipped without purchasing a label? Yes! If you have orders that are drop-shipped, picked up in-store, or processed by a third party...

Previous Selection | FAQs

ShippingEasy remembers the carrier, service, weight, and packaging type used for every order that you ship. As new orders - with the same list of products - ...

How do I find Missing Mail?

Missing Mail is mail that does not arrive at its destination on time. If the mail has been undelivered for 7 days, they can begin the search with USPS. Custo...

What is Estimated Delivery Date?

The Estimated Delivery date is the carrier's best estimate of when a shipment will arrive at its destination. USPS delivery date estimates can also be calcul...

What is the cheapest way to ship to Canada?

The cheapest way to ship to Canada is by using the United States Postal Service (USPS). Packages are shipped via USPS to the Canada Post (Canada's postal ser...

Multiple Package Shipments | FAQs

Can I add multiple packages to my UPS shipments? UPS from ShippingEasy One Balance accounts do not support multiple package shipments. If you have a pre-ex...

Tracking Real-Time Shipment Statuses in ShippingEasy | FAQs

ShippingEasy pulls tracking information directly from carrier websites and makes this information available on your SHIPMENT HISTORY page. By default, the "D...

How can I ship vape-related products?

The USPS, FedEx, and UPS have all announced they will end shipping for electronic vaping devices and the related component parts to homes in the coming mont...

Why can't I track a USPS First Class Large / Flat Envelope shipment?

Large Envelopes / Flats are serviced by USPS First-Class Mail. The USPS does not provide tracking on this service. You can contact the USPS for more informat...

What does the flag next to my shipment mean?

If you see a flag/exclamation point symbol that looks like this: This means that ShippingEasy was unable to update your store with a shipped status and/or c...

Tracking Shipments | FAQs

Tracking your shipments is an important part of the shipping process. ShippingEasy provides tracking capabilities within the app while each carrier we integr...

How do I know if my package has arrived or is late?

Making sure your packages arrive safely and on time is essential to running your business. At ShippingEasy, we make sure you can keep track of the status of ...