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Tracking Real-Time Shipment Statuses in ShippingEasy | FAQs

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ShippingEasy Content Team

Updated

Ensuring your packages arrive safely and on time to your customer is essential to running your business. At ShippingEasy, we make sure you can keep track of the status of all your shipments.

ShippingEasy pulls tracking information directly from carrier websites and displays this information on your SHIPMENT HISTORY page. By default, the Delivery column is to the right of the Tracking column.

Hover your mouse over a delivery icon to see a real-time update of your shipment's tracking status.

Shipment History delivery column

Automate Delivery Confirmation Emails

Delivery Confirmation emails can be configured to automatically notify you and your customers that their order has been delivered. Learn how to send Delivery Confirmation emails.

What do the delivery icons mean in SHIPMENT HISTORY?

Icon

Status

Details

no_tracking_yet_360.jpeg

New

Electronic shipping information received

scanned_in_route_360.jpeg

In-Transit

  • Processed

  • Arrival at Unit

  • Arrival at Sort Facility

  • Depart Sort Facility

  • Out For Delivery

  • Delivery Status Not Updated

delivered_360.jpeg

Delivered

  • At/In Mailbox

  • Front Desk/Reception

  • Front Door/Porch

undeliverable_360.jpeg

Delivery Error

  • Undeliverable as Addressed

  • Forwarded

trackingicon_unknown.png

Unknown Error

  • Tracking cannot be identified correctly

  • Processed at destination facility

  • Arrival at the pickup point

  • Received at opening unit

  • Missent/Mis-shipped

Which carriers and services are real-time delivery status updates available for?

*Labels must be purchased with an active One Balance account. Delivery status updates are not supported for labels purchased via closed One Balance accounts.

**Delayed updates for non-overnight services are available 48 hours after the label is generated.

Not Supported for Shipping Consolidators

Shipments serviced by a shipping consolidator (such as APC Postal Logistics, Globegistics, and RR Donnelley) are not eligible for delivery status updates in ShippingEasy.

What is the expected time for delivery?

Tracking is a carrier-specific service, so the carrier websites will show more detailed information on where a package is located. Click the blue tracking number on the SHIPMENT HISTORY page to go to the carrier's tracking page.

Shipment history Tracking column marked

In ShippingEasy, packages that are in transit and expected to arrive by the delivery date shown on the tracking website will show “In-Transit, Arriving On Time.”

If a package will be delivered later than expected, ShippingEasy will show the message "In-Transit, Arriving Late."

How can I find shipments with a specific status?

To sort your shipments on the SHIPMENT HISTORY page by delivery status, click the Delivery column header.

You can also view shipments by specific status using the Delivery Status filter. Click More Filters at the top of the shipments grid, then select the USPS Delivery Status filter from the lefthand menu. Select any of the statuses below to view shipments with a matching status.

shipment history filters showing Delivery Status marked

Will my store be updated automatically with my shipping status and tracking number?

As soon as you process a shipment that came through your store, ShippingEasy will automatically update your store's admin panel with the shipment's tracking number and update the order status to Shipped.

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