1. ShippingEasy
  2. Frequently Asked Questions
  3. General Shipping FAQs

What am I billed for in ShippingEasy?

Avatar

ShippingEasy Content Team

Updated

When using ShippingEasy, you will find that you receive invoices from both ShippingEasy and your shipping providers, such as USPS, UPS, and FedEx. Here, we have provided a breakdown of how you are billed.

Invoices for ShippingEasy are sent to the original email address used to set up the account.

If you have updated the primary account email log-in, please notify billing@shippingeasy.com and we will update our payment processor to send your invoices to the new address.

ShippingEasy subscription

You are invoiced monthly for your ShippingEasy subscription. Costs associated with your ShippingEasy subscription include the charge (plus applicable taxes, if any) for your plan and add-ons, such as:

  • Additional Users

  • Inventory Management

  • Customer Marketing

  • ConnectEasy access

Separate Invoices

There are actions that will result in receiving an invoice separate from your monthly subscription invoice. Those are:

  • Email Credits

  • Merchant Fulfilled order label purchases

  • One-Time charges

You can view and update your subscription by going to SETTINGS>>SUBSCRIPTION & BILLING. Learn more about your plan and current label use.

Insurance

We provide the option to purchase additional shipping insurance through our partner, Shipsurance. These are invoiced every 72 hours. We have more information in our Knowledge Base:

Shipping providers

ShippingEasy One Balance connects customers to free USPS and UPS accounts that are powered by Stamps.com.

You are charged each time you purchase labels or add funds to your One Balance account. We have more information in our Knowledge Base:

What forms of payment are accepted?

Credit Cards:

Postage and ShippingEasy subscriptions can be paid for using one of the following major credit cards: Visa, Mastercard, Discover, Amex.

The billing address for the credit card must be a domestic (U.S.) address. Learn more about payment options in ShippingEasy.

PayPal:

ShippingEasy offers users the option us PayPal to pay for:

  • Subscriptions

  • Add-ons, such as Customer Marketing

  • Insurance

Important

PayPal cannot be used to purchase One Balance funds.

Comments

Add a Comment

Please sign in to leave a comment.

    Tags:
  • #pendo
  • settings providers
  • settings subscription billing_information
  • label
  • bill
  • insurance
  • answerbot_article_public
  • shipments cart
  • settings customer edit
  • subscription
  • settings subscription plan_selection
  • settings subscription invoices