Tracking Shipments | FAQs

Each carrier offers a way to track shipments through their website. You can also track your shipments from within ShippingEasy.

Along with tracking, each carrier offers a unique selection of confirmation options, which vary by each service. Learn more about confirmation options.

The assignment and re-use of tracking numbers are determined by the carrier. Contact the carrier for further information.

We make it easy for you to keep track of your shipments and respond quickly if they happen to arrive late.

Learn how to keep track of the status of all your shipments.

For your records, you can export your tracking numbers for past shipments into a report.

ShippingEasy uses symbols to indicate several different tracking statuses of shipments on the SHIPMENT HISTORY page.

Real-time delivery status updates are only available for:

USPS and UPS One Balance

ShippingEasy pulls tracking information for USPS and UPS One Balance shipments. This information is available on your SHIPMENT HISTORY page.

UPS

For UPS shipments, reference UPS' tracking guide.

FedEx

For any FexEx shipments, reference FedEx's Tracking guide

There are three common incorrect status symbol scenarios:

The delivery status symbol did not change after the shipment was delivered:

This happens when the parcel is entered into the mail stream before its postmark date.

While post-dating labels are okay, be aware that if you post-date the label, hand the parcel to the USPS before the postmark date and they place it in the mail stream, the tracking will not be accurate.

Additionally, be sure you are not accidentally post-dating labels in ShippingEasy.

USPS shows my package is Delivered even though I just shipped it:

An incorrect tracking status on recently shipped packages could be due to scanning errors at the Post Office. Learn about a 'Delivered' status.

My shipment's USPS tracking status says "Shipping Label Created":

When a USPS label is created for a service that included delivery confirmation, a tracking number is assigned.

If the shipment has not yet been scanned by a USPS carrier, then the tracking status on USPS.com will only show "Shipping Label Created".

Once the shipment has been scanned, it will show that the package has been "Accepted".

USPS and UPS One Balance

International shipment tracking will vary from country to country depending on their scanning capabilities and agreements with other country's postal departments. Learn more about tracking international shipments.

FedEx

You can track international FedEx shipments on their website.

UPS

You can track international UPS services on their website.

You can use the filter on the SHIPMENT HISTORY page to find shipments that have not been scanned.

The "Delivery Status" filter enables you to filter shipments by their tracking status. Select New to find shipments that have not been scanned.

Keep in mind that some shipments with a 'New' status may have been scanned, but the carrier may not have sent a tracking update to ShippingEasy yet. Learn more about real-time tracking statuses.