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Cancelled account
How do I get an end of the year report when I cancelled shipping easy? I contacted Endicia and shipping easy set up my "security" questions and answers. Wit...
USPS Shedule a Pickup Question
Hello,
I was wondering if someone could verify for me whether or not USPS Schedule a Pickup is available for First Class Package Service only?
I have found...
Fix Inventory PO number system -
My suppliers get confused with the way you show the PO numbers.
They dont know if the letters PO are a part of the purchase order number ( ie PO1122) o...
Cancel and refund
I started a free basic account on Nov. 21. You charged me $29.00 on Dec. 22. I would like to cancel my basic accout and get a refund of this amount. I lov...
Can't rest password
I have an account that was created on shipping easy Jan 2016this account has a small balance of $8.95, it's not the account that is currently on my shipping ...
prestashop not showing any carriers
thinking i have wasted my time setting up an account with you guys since this isn't working with presta shop v1.7X
if thats the case please let me know so i ...
Print $.46 postage on a letter
Is there any way to print $.46 postage directly on the letter? I can do all my other shipping on shipping easy with 4x6 labels, but I send small items in en...
Reconnect my account
Hello! In the past I used shipping easy but disconnected my account because the cost was not justified for the amount of shipping I was doing. I would like t...
my USPS shipping optoion is no longer available
hello,
A few days ago endica accounts where not working and now I do not longer have the option to select USPS are my shipping options.
My endica account i...
Recurring Charge appearing on credit card
My postage purchases show up on my credit card as Endicia Postage. There is some other charge appearing that is labeled ShippingEasy.com and is called a "rec...
Annual reports
How do I print my annual report to see what postage I've bought and what I've used?
I can't print out postage I've already paid for
Evidently the system allowed us to go "OVER" our allotment of 50 free per month. I completely realize that we can't go over 50, usually it would stop us ther...
Error encountered (Log ID: 35427)
Giving me an error saying "The user does not have permission to make this call (Log ID: 35427)" I have reentered my billing information but still getting thi...
cannot purchase postage
My postage balance disappeared and now I get this error: The user does not have permission to make this call. Error encountered (Log ID: 35023). PLEASE FIX!!!!!
account set up errors
trying to set up my account and payment options. Every time I enter my credit card info and submit, the street address disappears and it wont let me continu...
Integrate with UPS -- UPS Surepost vs Negotiated Rates
I've just recently signed up with UPS for what was supposed to be UPS Surepost. On his own, my account rep later checked for website cart (Shopify) compatibi...
WooCommerce not syncing suddenly
Hello,
An order came through my site on December 2nd just fine. I have not touched any settings in the meantime, but I had 2 new orders today - but they aren...
My ebay orders do not sync anymore
Hi,
my ebay orders are not syncing anymore. Not sure why they stopped pulling in. I already deactivated and reactivate my ebay store without any succes.
plea...
USPS Special Handling
I'm shipping with USPS, and I see options to add insurance, signature confirmation, and a return label, but I'm not seeing an option to add other postage opt...
How to prevent specific products going to shipping easy
Hi,
We have some products that we ship manually so we need to prevent these products going to shipping easy. We have marked the product as virtual but my cli...
Cancelled Shipment label
When I cancel a shipment/label, am I being reimbursed for the postage I paid?
Can't Get Ebay Orders To Sync
Hello,
Ever since a few months ago, my ebay orders will not sync and I have been forced to use manual orders to get things done.
I have tried archiving/d...
ebay orders not syncing
My orders are not syncing from ebay even though it says it synced and there are no errors
Shipping and return address mistakenly switching
Occasionally the recipient's address field is being populated by the shipper address during upload. It is happening at least once a day. If we don't catch it...
Amazon orders dont download
I am on the starter plan, linked everything up to my amzon account but my new MF orders dont download. Under the stores section it says my AZ account is conn...
Multiple SKUs per Unit Sold
New user here and maybe a dumb question... I'd like to use ShippingEasy to track and manage inventory levels for sellable and non-sellable items. The non-sel...
Extra postage charge.
I have been charged for postage that I did not purchase. My bank account shows a charge of $50 postage on 12/1. How is that even possible when today is 11/...
Import shipping method from Ebay orders
Hi,
I am curious whether orders imported from Ebay can be set up to automatically pass along the shipping method attached to that order. We offer multiple s...
Magento 2 disconnects
The Integration with Magento 2.1 keeps disconnecting from our website.
It's set up with the correct user rolls, and also set to never time out the login, but...
Results per Page
We are running into an issue when we have more than 200 orders to be fulfilled at once. Your system doesn’t allow us to display more than 200 orders, and so ...