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Inventory and sales tracking via reports A+++ so far
Hi, we have been using Shipping easy for many years and love the products, service and support. We are working toward using Shipping easy to figure P&L at a...
Negative Postage Balance
I am wondering why when I logged in I had a postage balance of -$1.33....
I am not sure how that is possible since you pay for postage up front. I do not hav...
I'm considering an upgrade, but I have questions.
I currently sell on Amazon, eBay, Etsy and WooCommerce (& Bonanza but I have to enter those manually); all the shops are integrated with ShippingEasy, which...
Totals are way off... how can I undo Status
I didn't realize that by marking an item as DROP SHIPPED that it would count against my label count... first of all, that is ridiculous!!
But... how can I...
In'l Flat Merchandise not scanned?
I printed a label using the new consolidating service and shipped an order on 1/25/18 but it still has no tracking updates today (2/5/18) which is over a wee...
Cancel ConectEasy
HOW do I cancel ConnectEasy as it is no longer useful to me. Since Bless was integrated, I have to do each one manually.....yes I know about the 'rules' we ...
Shipping USPS label is HUGE!
I tried changing the print settings to USPS 4x5" and it still prints, even the test print, a HUGE full page label. I can't use this label. I am printing on a...
ConnectEasy & Bless
I am not sure where to ask this question....if its not here, please tell me where to go.I am on the "free plan" and I have been paying $5/mo to have my scale...
cancelling/deleting a duplicate shipment
I created a duplicate shipment just to experiment and see what it did, but then when I try to delete the duplicate, it won't let me (just returns an error). ...
How can I find out what I paid for shipping last year for tax purposes?
I no longer have a paid subscription for your service and cannot access any reports to find out how much I spent on shipping services last year, which I need...
Postage Report
I downgraded my account to the basic/free option since I dont ship out as much as I used to. Where can I find my postage report now? I dont see an option any...
Reactivating Account
I'm interested in going back from the starter account to the basic plan but I have several questions. Because I don't currently have a paid subscription I do...
Shipping Reports
I canceled my account last year. As a result, I am unable to access and reports. I need these reports for tax purposes.
Integrated with PayPal but orders not imported
I made sure the email was in my settings. I cannot figure out why they aren't syncing. Do I need to wait if I manually tell it to sync?
International Flat Merchandise
Using the new International Flat First Class - Merchandise options I have some concerns about packaging.
In some cases where an international address is comp...
Where is my account transaction history?
I am looking for my account transaction history for year end taxes. Around half of my transactions that I see in my credit card statements from Endicia are u...
Shipping Easy and Bless integration
Hello!
I followed the steps, added the API keys, and created an order for myself, paid with cash, so it is now complete however it does not show up in orde...
won't let me set up a postage account
Hello,
Im trying to set my Fedex account up with shipping easy but when I click on postage and carriers a blue screen appears asking me to open a usps accou...
I want to end my free trial so I can upgrade
I want to integrate my shipping easy account with LuLaRoe Bless, but I am getting a notification that I can't use API while in the free trial. How do I cance...
Cancelled Account
Hello
I cancelled my account a little while ago but would like to come back to using your free service. I tried to login but it says account cancelled and ...
Cancelled Account
My Account was previously cancelled but I'm looking into starting my account again since the new integration with the company I'm with. Can you help me get ...
Distribute # of shipments allocated across multiple websites
We are evaluating WooCommerce with ShippingEasy as our standard solution moving forward for all new clients as well as migrating existing clients to it over ...
ACCOUNT SETUP
Trial period expired. tried setting up account with credit card but am not allowed to enter street address. Error response is "ooops. something went wrong. I...
Multiple labels to the same address
Hello. I was able to enter multiple packages to the same shipping address when establishing an order, however, only one shipping label was generated. I had...
Shipping label wasn't sent to my e-mail
I purchased a label for an order through Storenvy. I have the tracking, but the label itself wasn't e-mailed to me and typically it only takes a minute or le...
Prematurely cancelled my account
I meant to downgrade, but accidentally cancelled it. Can I get it back or is it gone for good? I hadnt downloaded anything for taxes yet.
Missing or invalid element: ToPostalCode. Error
I am receiving the following error message:
SPECIAL USPS RATE ALERT(S) Messages from USPS:
Missing or invalid element: ToPostalCode. Error enco...
Need to have multiple shipping labels (batches) paginated in order
Occasionally I will print multiple shipping labels and for whatever reason, one label might not print. This is hard to notice when you are printing 50 or 60 ...
No Availability for Support
Hi, I am on a basic plan since 2014 but don't have any options for support (telephone, email, chat). Please help! I need to get in touch with someone about a...
"Oops! A server problem has occurred on our end. Sorry about that...we're taking a look at it. Please refresh the page."
We have this error pop up when we are trying to create a shipment. We manage numerous stores and only one of the stores when trying to create a label cause t...