We need a User Filter on the reports page

The current reports page is very helpful, but the product reports do not have a field for User. It would be great if we could have either a field added for U...
  • Stephen Mayfield
  • 0 votes
  • 0 comments

Ready to print

I want to delete an item that is pending ready to print. it ended up being a duplicate which already was printed.   postage did not get purchased with this l...
  • Raffi Jamgotchian
  • 0 votes
  • 0 comments

Improve manual labels data entry

Shipping Easy is an extraordinary partner in helping us run our small business.  We appreciate all aspects of your service and are so grateful for the tools ...
  • Mary Scott Riviere
  • 0 votes
  • 1 comment

Can’t add UPS One Balance to my account

No matter what I try I get this error:
  • Juan Ceballos
  • 0 votes
  • 1 comment

Notes sync issue

Hello, I hope you are doing well!  The shopify order notes do not get updated after the order is synced, I reached out to support and they asked me to submit...
  • Maryam Asghar
  • 0 votes
  • 0 comments

Unshipped Report from Ready to Ship Section

Hi,       Is there a report that would show us whats in Ready to Ship? The Unshipped Report shows all orders from the Orders section, but we need a report fr...
  • Yona Linkovsky
  • 0 votes
  • 1 comment
  • Answered

One Balance UPS creating authentication error

Going on day four of trying to fix this error. UPS one balance freezes the account and will not let me print a label. It says there is an authentication erro...
  • Patricia Locke
  • 0 votes
  • 1 comment

Add USPS routing number to Label

When an address is verified by USPS (and the +4 digits are added to the zip code) the USPS routing number should be included in the label for ease of handlin...
  • Francisco Pereyo
  • 0 votes
  • 0 comments

One Balance account unable to be retrieved

While trying to ship a package with UPS this error message keeps popping up: "We are temporarily unable to retrieve the value of your One Balance account. We...
  • Patricia Locke
  • 0 votes
  • 1 comment

Making the shipment more functional

The shipment tab is not easy to use when shipping multiple boxes. We open the order then have to scroll down to update the weight, then scroll down to add pa...
  • Keith Boyer
  • 0 votes
  • 0 comments

PayPal not Syncing

I have not been able to sync to my PayPal store since late August. Any information regarding what happened and how to fix it would be welcome.
  • David Steen
  • 0 votes
  • 5 comments

Multi-Box linked to Presets / Multi-Box Automation

Our company uses shipping easy to send large pieces of furniture (one SKU) across multiple boxes since our products are too heavy to ship in one master box. ...

Closed for comments

  • CJ Harvey
  • 0 votes
  • 5 comments
  • Answered

Custom ordering of package setup box sizes

Allow custom ordering of package/box sizes list. This would make it much easier if you can set it up in the order that works best for your shipments. Current...
  • Joe Skinner
  • 0 votes
  • 3 comments

DHL delivery status

Show the delivery status of DHL shipments in the shipping history page
  • Daisy Jing
  • 0 votes
  • 0 comments

Subaccount option doesn’t exist.

Where can I find the subaccount option to create subaccounts for USPS and UPS? The Stamps.com extension for the WooCommerce is about $80/year, the USPS and U...

Closed for comments

  • Sandro Trindade
  • 0 votes
  • 1 comment
  • Answered

orders not coming over to Shipping easy from PayPal

My orders have not synced since 8/31 at midnight from PayPal. I have tried everything I can to fix this but have had no success. What is wrong?? Is it a PayP...
  • Salli DiFrank
  • 0 votes
  • 1 comment

Date Picker

I'm looking for a date picker that the customer can select that will integrate over with SE.  Using Shopify as platform.   I've found a few plug ins within s...
  • Josh
  • 0 votes
  • 0 comments

Need the ability to customize subtract number of products when I sell one product

Is there a way to sell one product on the website and to subtract 25 from the stock level automatically. I set It up on my website to do so but I get overrid...

Closed for comments

  • John Skeffington
  • 0 votes
  • 1 comment
  • Not planned

Disconnected Stores

Sometime today both of my PayPal stores disconnected. Anytime I try to reconnect I get an error message. Sound familiar to anyone? Thanks - D
  • David Steen
  • 0 votes
  • 0 comments

Shipping Confirmation Emails No Longer Being Sent/Received

My account is set to automatically send shipping confirmation emails to the recipient, and CC me, as soon as postage is purchased.  However, I have received ...
  • CATARINA ZARAGOZA
  • 0 votes
  • 1 comment

Is Shipping Easy down?

Getting a connection time out error when logging in.
  • Eduardo Gonzalez
  • 0 votes
  • 1 comment

Cannot login

Keep getting this: "Hate it when this happens! The application encountered an internal error.Please retry or get in touch and we can help."
  • Ridvan Uctuk
  • 0 votes
  • 1 comment

Need the ability to customize Amazon Packing Slip

I sell custom personalized Christmas ornaments on Amazon.  Because they are custom products with custom fields for the customer to fill out (letting us know ...
  • Scott Simonsen
  • 0 votes
  • 0 comments

Shipping Confirmation Emails Suddenly Not Being Received

My shipping confirmation emails are set up to send to the recipient immediately after postage is purchased, and BCC me.  However, these notifications stopped...
  • CATARINA ZARAGOZA
  • 0 votes
  • 1 comment

Shipping History Columns - Service Type

It would be really great to be able to have a column for SERVICE type in the shipment history window so I can quickly verify that a package went NDA or 3 Day...
  • Carrie Enders
  • 0 votes
  • 0 comments

Shipping in poly 'bag' mailers

I will be needing to routinely fulfill orders to customers by shipping.  Having never done this before (literally - never done ANY commercial shipping to any...
  • ISAAC PISORS
  • 0 votes
  • 0 comments

Cancel Page

When I try to cancel my account, the cancel page goes off the bottom of the screen and I am unable to scroll it up to "submit" it. Can I cancel via this forum?
  • Gregor Johnson
  • 0 votes
  • 1 comment

Shopify In-Store Pickup Orders Not Detected

When using the In-Store Pickup feature native to Shopify Plus, there does not seem to be any way (nor any workaround) in order to get ShippingEasy to detect ...
  • Robert Calaceto
  • 0 votes
  • 0 comments

Customer Address Sort

I imported over 3000 customer addresses, but now have no way to SEARCH or SORT them to be able to edit a specific customer address or delete duplicates witho...
  • Carrie Enders
  • 1 vote
  • 2 comments

USPS rates no longer showing up

Hi there, while i'm creating a shipment I'm suddenly not seeing USPS come up as an option up even though I have Stamps.com connected. Anyone else having this...
  • Shubham Issar
  • 0 votes
  • 1 comment