Hi Gray -

It sounds like there might be a few factors at work here:

1. ShippingEasy's Label Settings
2. Adobe Reader & Browser's print settings (if opening PDF in browser)
3. Computer's printer settings
4. ConnectEasy settings (if installed on a Mac)

ShippingEasy: SETTINGS >> LABELS

Setting changes here will only apply to new labels purchased. Since labels are generated in a PDF format, the format of purchased labels is static. So, it is important that you print purchased labels onto paper that matches the original format selected.

If you need to apply new label settings to an already purchased label, you can cancel the label and create a duplicate (unique) label. These articles will help you with that:

• How to: Cancel a shipment
• How to: Duplicate a shipment
• What is the difference between duplicating and reprinting a label?

Adobe Reader & Browser's print settings (if opening PDF in browser)

If you do not have a printer integrated with ShippingEasy, then you will open a PDF to print from your browser. When opening a PDF in a browser, it will either open in the browser's native PDF viewer or use Adobe Reader. We find the best results when Adobe Reader is the default client to open PDFs. It can also help to check Adobe Reader for updates. These articles will help:

• How can I improve the print quality of my labels in Chrome?
• How can I improve the print quality of my labels in Firefox?

Computer's printer settings

It could be that your printer settings are the cause of these image distortions. Adjusting page size, scale, orientation, and margins all have the potential to resolve the problem. You'll need to consult your printer's and operating system's user manual for specific instructions to adjust these settings.

ConnectEasy settings (if installed on a Mac)

If you use a Mac and have integrated your printer with ShippingEasy via ConnectEasy, ConnectEasy may be using the wrong paper size to print your labels. You can specific the paper size within the ConnectEasy application. This article will help:

• How to: set paper size defaults in ConnectEasy (Mac)

Should none of these tips resolve your problem, please take a look at our printer troubleshooting guide for more ideas.

I'm also happy to troubleshoot further via this thread if you can provide more details about your specific set up:

• What printer are you using?
• What browser are you printing from?
• What operating system are you running?
• Is your printer integrated with ShippingEasy via ConnectEasy or the Java Applet?