FAQs: ConnectEasy

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Developed with our strategic partner, PrintNode, ShippingEasy offers ConnectEasy - a unique and highly versatile tool for weighing packages and printing shipping labels.

Consider it an all-in-one tool that enables ShippingEasy to integrate with your hardware in a wide range of configurations, including printing to multiple printers, reading weights directly from your USB scale, and assigning unique settings to each user login. Add to all this a user-friendly installation and you get a comprehensive solution designed to make your shipping, well, EASIER!

What operating systems are supported?

We’ve got you covered! ShippingEasy offers ConnectEasy for both Macs and PCs running Windows.

NOTE: installation for these two systems are unique, so please see the links below for the appropriate guide:

PCs running other operating systems, such as Linux or Chrome OS, are not supported by ConnectEasy.

Is ConnectEasy included with all ShippingEasy subscriptions?

No. ConnectEasy is included with the Basic and above subscriptions. It can be added to a Starter subscription for $5/month. Learn more about adding ConnectEasy to a Starter account.

Is ConnectEasy secure?

Yes. ConnectEasy was developed by an experienced software development team that understands the importance of a secure system. Specific features include:

  1. SSL used for encryption of all communication between each customer's system and our servers.
  2. Single-use expiring tokens are used to identify each print job.
  3. The Windows and Mac applications are designed according to specific standards required by both Microsoft and Apple.

How do I configure ConnectEasy for printing?

Can I print from multiple computers?

Yes. Without any extra steps, ConnectEasy allows you to print to designated printers from different computers regardless of each computers' OS. Learn more about setting up multiple work stations

How do I integrate my USB scale via ConnectEasy?

What if I have issues installing or using ConnectEasy?

We have a plethora of troubleshooting resources available in our ConnectEasy FAQs. These are the most popular articles:

Our application overview references are another great resource to familiarize yourself with the downloaded user interface:

If you have additional questions, we have a dedicated Customer Success team for our Basic and above accounts - find links to call, email, or chat us in the top left corner of ShippingEasy.

We also provide quick assistance to questions posted in our Community Forums.

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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