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How to: Create a unique duplicate label

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If you ever have an item that's been returned to you and needs exchanging, if you have recurring orders, or if you make a mistake on a label - ShippingEasy's duplicate label tool is what you're looking for!

NOTE: duplicate labels will have the same recipient, carrier, carrier service, packaging, and weight as the original shipment.

Duplicating a label within ShippingEasy will not duplicate any insurance or any of the label add-ons such as signature confirmation. If you would like to include these to be included on your duplicate label, you will need to edit the label before purchasing.

To create a duplicate label, with unique tracking number:

From SHIPMENT HISTORY

  1. From any page in your ShippingEasy account, hover your mouse over the SHIPMENTS tab and select SHIPMENT HISTORY from the drop down.
    Shipment_History_dropdown.png
  2. Once on the SHIPMENT HISTORY page, you can locate a shipment using the options below:
    • Manually scroll through your history. You can adjust the amount of shipments listed per page using the Results Per Page option in the bottom left corner.
    • Use the the Shipment History search box or filters - both located to the left of your shipments and pictured below. Learn more about filtering shipments in the SHIPMENT HISTORY page.
  3. Once you've located the order you wish to duplicate, expand the V action menu icon to the far right of the order and select Create Duplicate Shipment.
    shipment_history_create_duplicate_shipment.png
    Alternatively, you can select one or more shipments using the checkbox on the left, and choose Duplicate Shipments from the Label Actions button.
    label_actions_duplicate_shipments_shipment_shown.png
  4. The order will automatically move to the READY FOR PAYMENT page. You will be guided to that same screen and a confirmation message will briefly appear letting you know a duplicate label has been set up for the selected order.
  5. All of the information for the duplicate will default to duplicate from the original order - i.e. the address and shipping method will be the same. Insurance and delivery confirmations are not duplicated from the original label and will need to be re-added by editing the shipment details.

From GLOBAL SEARCH

  1. Locate the Global Search in the navigation bar at the top of every page.
  2. Opt to type in a complete search term or just part of one. The following fields can be searched:
    • Order number
    • Alternate order number
    • Tracking number
    • Recipient name
    • Recipient email address
    • eBay Buyer ID
    NOTE: Do not use middle name in search - search by first, last, order number, or email address. If there are too many results, we suggesting picking a date range and using the search on Shipment History.
  3. With keywords typed, press Enter on your keyboard or click the magnifying glass icon.
  4. You will be presented the the search results.
    If only one record matches the terms:

    You will be immediately directed to a page displaying the order and shipment details. Learn more.

    If multiple records match:

    The first 20 results will be displayed, unsorted.

    1. Scroll through the list to find the record you need.
    2. Then click on the order number to view the details. Learn more.
    3. click the Create Duplicate Shipment option listed in the Actions box on the right.
      Order_details_duplicate_shipment.PNG

 

To complete the transaction:

If you need to edit the shipment details

  1. On the READY FOR PAYMENT page, click on the pencil icon under the "Options" column.
  2. You will be directed back to the READY TO SHIP page. Here you can edit the address, carrier selections, third party billing, and customs information. Learn more about editing each:
  3. When your edits are complete, select Print Later to purchase the label now.
  4. The order will automatically move to the READY TO PRINT page where you will be navigated to as well. Locate the order in the "Purchased Labels" box and use the green Print button under the status/actions column to print the duplicate label. Learn more.

If you are ready to print the duplicate label, without changes

If you do not need to edit the shipment details, click the Finish and Pay button. Doing so will charge the appropriate carrier account for the postage amount of the return shipment.

The order will automatically move to the READY TO PRINT page. Locate the order in the "Purchased Labels" box and use the green Print button under the status/actions column to print the duplicate label.

Learn more.

If you have changed your mind and do not want to duplicate the label

If you have changed your mind and do not wish to duplicate the label, clicking the x located next to the pencil icon will allow you to remove the shipment from this page, sending it back to your SHIPMENT HISTORY.

 


Related articles:

How to: Cancel a shipment within 10-days of purchase
How to: Cancel a label after 10-days of purchase
How to: Send prepaid return shipping labels to my customers
How to: Select multiple shipments on the SHIPMENT HISTORY page
How to: Print from the SHIPMENT HISTORY page


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