Although ShippingEasy recommends that our customers use Google Chrome when printing labels through the app, some may notice that the labels don't print quite as clearly as they'd like. This is most often due to the PDF viewer that is being used to open the PDF of the label and send it to the printer. We've found that our customers print the clearest labels when using Adobe Reader.
You'll want to make sure that you have the latest Adobe Reader on your computer. Check this here. The link will point you towards the best Abode Reader for your system. If you've got Adobe Reader for your system, check to make sure it is working properly with these steps:
- Open Adobe Reader. From the HELP menu, select "Repair Adobe Reader Installation". Allow Adobe to do its thing and try reprinting the label. This repair function is essentially allowing Adobe Reader to re-sync with your browser.
- Check to see if there are any updates available for the Adobe Reader program. From the HELP menu, select “Check for updates”. Download any updates that appear.
- Next, you'll want to disable the Google Chrome's built-in PDF viewer to allow Abode Reader to take charge of opening the PDFs of your labels. When you're in Chrome, select the three horizontal lines in the upper right hand corner of the browser and choose "About Google Chrome".
- The browser will likely check for updates. If there are updates available for your browser, feel free to download them!
- Once you're certain that Google Chrome is up to date, enter "chrome://plugins" to the URL box at the top of the page. This page shows you the plug-ins that are being used within Chrome.
- You'll want to make sure that the Chrome PDF Viewer is shown as Disabled (the blue link will show as Enable) and that Adobe Reader is Enabled (the blue link will show as Disable).
This process will ensure that the PDFs of your labels are being opened with Adobe Reader and allow them to print clearly.