How to: Set paper size defaults in ConnectEasy (Mac)

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If you use a Mac, and you're experiencing problems with the quality or size of your labels printed via ConnectEasy, we recommend that you verify your Label settings first, and then set paper size defaults within the ConnectEasy application.

NOTE: this option is only available on ConnectEasy v4.5.5 or later.  Find out which version you're running.


Verify Label settings

If your label settings in ShippingEasy do not match the label size/format your printer is using, it can cause your labels to print small or irregular. Click here to learn how to verify your label settings.


Set paper size defaults in ConnectEasy

If you still experience problems with the quality or size of your labels after verifying your label settings, it may be necessary to set paper size defaults using the steps below.

  1. From your computer, open ConnectEasy
    • If it's running, you will see the icon in the Menu bar at the top right of your screen.


    • If it's disconnected, it will look like this.


    Click either icon and choose Open ConnectEasy.


  2. Inside the ConnectEasy app, click on the Printers tab. This will display a list of printers that are recognized by ConnectEasy.

  3. To the right of each printer are columns for Page Width and Height dimensions. Click in each cell to enter a specific dimension. The changes will save automatically.
    Note: Both width and height fields must contain a value, for any dimensions to apply.


  4. Return to ShippingEasy and try printing your document again. If results are not improved, please browse the related links below.


Related articles:

How do I know if I have the latest version of ConnectEasy?
Troubleshooting the DYMO labelwriter
Why is my label printing small on my DYMO printer?
Why don't my labels print correctly on my Zebra printer? 
Do I need a CUPS driver if I am on a Mac and use a Zebra printer?
How to: Set default printer paper size on a Mac (Chrome)
How to: Set default printer paper size on a Mac (Firefox)
How can I improve the print quality of my labels in Firefox?
How can I improve the print quality of my labels in Chrome?
How to: troubleshoot printing problems
Setting up your shipping labels: Step by step guide

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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