I am unable to cancel a shipment where the label was not used. Shopify can't help, and your support is ZERO. I have wasted too much money on your software glitches and malfunctioning site. It is WAY cheaper to bring the shipments to the post office myself.
Hello Jack - I deeply apologize for our delayed response. We aim to closely monitor our Community Forums and provide timely answers. It is an unfortunate coincidence that your post has gone unanswered for so long.
We provide dedicated one-on-one customer support for our Basic plans and higher. These plans all come with a monthly subscription fee, which helps to cover the cost associated with having a live person available to respond to emails or answer phones and chats.
Our Starter plan is free. We love having this option available to smaller companies who do not ship as much (up to 50 a month) nor need all the extra features that a larger operation might need. In order to make such a plan available, though, we're unable to afford the cost of providing one-on-one account support. Believe me, we wish we could!
In lieu of a live agent, we have a Support Center that hosts answers to over 1200 questions - if you need to know something about ShippingEasy, there's a very good chance that we've anticipated the question and written a guide. Usually a keyword search will return what you're looking for, but when it doesn't, we encourage you to post specific questions here to our Community Forums.
The Community Forums serve as a network between our customers and Customer Success Team. We're always happy to point out articles that we think will help, or to detail steps when unique questions arise.
To address your specific concerns about cancelling a label, there are a few options:
Just click the links above for our guide details each option.
You may also find these additional topics helpful:
If you have any other questions about using ShippingEasy, please let me know in the comments below.