How to: Find USPS labels that may be eligible for a refund

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ShippingEasy will be converting our USPS postage provider to beginning in February. During the conversion process, the information in this article will change.

  • If your account has not been converted to a postage account, please proceed with How to: find USPS labels that may be eligible for a refund in Endicia. Learn more about our conversion process.
  • If your account has been converted to a account, please follow the steps under How to: find USPS labels that may be eligible for a refund in Stamps.

How to: find USPS labels that may be eligible for a refund in Endicia

If you've been shipping for awhile, you know there are times when the labels you print are never used. You may have an order cancelled after printing the label or customers that fail to use prepaid return labels.

Whatever the case, Endicia gives you 30 days from the date of purchase to request a refund for postage purchased.

To locate labels that may be eligible for a refund review your Endicia Account Transactions for any label that shows "Label printed" with no further update.

To review your Endicia Account Transactions:
  1. Login to your Endicia account using your Endicia login information.
  2. Once you're logged into Endicia, go to MY ACCOUNT > REPORTS > ACCOUNT TRANSACTIONS.

  3. Download a report as CSV.

    Any labels with tracking that show as "Label printed" have not entered the mail stream.
    • If you do not plan to use the label, cancel it and request a refund. See the related articles below for steps to cancel a label.
    • If you still need to ship the package, check to see if it is past the ship date entered on the label. If the ship date has passed, the label will need to be cancelled and re-purchased if you would like to ship it. Find out how to repurchase a label.

How to: find USPS labels that may be eligible for a refund in Stamps

When a USPS shipping label fails to generate, your postage balance should not change. If you are concerned that your postage balance was reduced, you can use tools in ShippingEasy and to verify whether an erroneous charge was made.

  1. First, you'll need to find the following information for the order:
    • Order number
    • "Ship to" zip code + 4
    • Recipient’s last name
  2. Log into’s website with your Username and Password. Learn how to login to your account.
  3. Navigate to your Transaction History by going to HISTORY >> SEARCH PRINT HISTORY .
  4. Click the magnifying glass to open up the advanced search.
  5. In the advanced search feature, insert the ship date. In the recipient’s box, either input the destination zip code or recipient’s last name.
  6. Locate the line(s) that show shipments going to this specific zip code and recipient.
  7. Select and copy the tracking number into the Global Search.
  8. Navigate back to ShippingEasy and search for the tracking number. If the tracking number cannot be found, then this is a postage purchase for which a label image was not generated.

If you find a tracking number and no corresponding label in ShippingEasy, you can request a refund for this label via

  1. Navigate back to's website . Within, go to HISTORY >> SEARCH PRINT HISTORY .
  2. Enter the tracking number for the shipment and select the shipment from the list.
  3. Select the “Refund” option in and agree to the submission. Once the electronic form has been submitted, you're done! will process the refund within approximately 14 days.


Related articles:

Endicia policy for cancelling shipment labels
How to: Cancel a label for a refund
How to: Cancel a USPS label via
How long does it take to receive a refund after cancelling an USPS label?
How to: Receive notifications when my Endicia postage refunds have been processed


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