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How to: Obtain proof that my Endicia postage refund was approved and deposited

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IMPORTANT:

ShippingEasy has begun converting our USPS postage provider to Stamps.com. During the conversion process, the information in this article will change.

  • If your account has not been converted to a Stamps.com postage account, please proceed with How to: Obtain proof that my Endicia postage refund was approved and deposited. Learn more about our conversion process.
  • If your account has been converted to a Stamps.com account, please follow the steps under How to: Obtain proof that my Stamps postage refund was approved and deposited.

How to: Obtain proof that my Endicia postage refund was approved and deposited

When you cancel a label in ShippingEasy that was generated through Endicia, a refund is automatically requested. However, it can take 14 to 24 days to process the refund. Once approved, your refund(s) will be automatically deposited into your postage balance.

USPS requires 10 business days to process the postage refund on their end, as they need to ensure that the tracking number for the cancelled label doesn't subsequently show up in the mail stream. So, Endicia will wait 10 days to begin processing the refund. It then takes Endicia another 10-14 days to finalize the refund.

Depending on how closely you would like to manage your Endicia refunds, there are a few options:

To view an overall refund request history and the status of all refunds by month
  1. Go to the Endicia login page and proceed to log in with your account number and web password.
    • Locate your Endicia account number and web password in your ShippingEasy account, on your Shipping Providers screen. Go to SETTINGS >> POSTAGE AND CARRIERS. Your account number will be readily visible. Click the blue text Show Passwords to view your web password. We recommend copying and pasting your password into Endicia's log in screen.
  2. Go to My Account >> Reports >> Refund Requests.
    RefundRequestReport.png
  3. Your refund request history can be viewed by Month, Period or Day. Click the <<Month link to view past months' requests. There are a few columns values in particular that you will find revealing:
    refund_requests_Endicia.PNG
    • "Form ID": Click this link to see a specific record of the refund, including the "Refund Status"
    • "Date Created": The date that the label was created.
    • "Form Status": Indicates if the refund request has been processed or not, does not reveal if the refund was approved.
    • "Date Received": The date the refund request was received.
    • "Date Processed": The date the refund request was processed.
    • "Indicia Requested": Number of label refunds requests.
    • "Amount Requested": The amount requested to be refunded.
    • "Amount Validated": The amount that Endicia will consider for a refund.
    • "Amount Refunded": The amount refunded.
    • "Amount Pending": The amount still waiting to be refunded.
    • "Requested By": Who requested the refund - this will typically say "User".
    • "Processed Using": The system that submitted the request - this will typically say "Manual".
To confirm that a specific label has been refunded
  1. Within ShippingEasy, navigate to SHIPMENT HISTORY.
  2. From the left-hand sort options, select "Status", then "Cancelled".
  3. Note the "Tracking" and "Ship Date."
  4. Go to Endicia login page and proceed to log in with your account number and web password.
    • Locate your Endicia account number and web password in you ShippingEasy account, on your Shipping Providers screen. Go to SETTINGS >> POSTAGE AND CARRIERS. Your account number will be readily visible. Click the blue text 'Show Passwords' to view your web password. I recommend copying and pasting your password into Endicia's log in screen.
  5. Go to My Account >> Tools >> Lookup a Package.
  6. Set the search criteria:
    Lookup_a_Package.jpg
    • "Select Date Range": Endicia will only allow 1 week or 30 day queries. Select the range by referencing the "Ship Date" from ShippingEasy Shipment History.
    • "Specify Tracking Number": Reference this from ShippingEasy Shipment History.
  7. Submit your search criteria.
  8. Review the data listed in the "Package Status":
    First_Class_Package_Refunded.jpg
    • Refund Request Status: This will show as Submitted, Refunded, or Denied.
    • Estimated Date: This is an estimate of the date that the refund was approved and funds deposited to your postage balance.
To confirm that the cost of the label has been deposited back to your postage balance
  1. If the "Package Status" indicates that the shipping was Refunded, then go to My Account >> Reports >> Account Transactions.
  2. Set the search criteria:
    endicia_account_transactions.PNG
    • "Month": Endicia will only allow 1 month or 30 day queries. Select the "Month" by referencing the Estimated Date of the refund.
    • "Show": Set to Postage Purchases.
  3. Submit your search criteria.
  4. Review the data:
    • "Type":
      • Credit Card Setting indicates a postage purchase within ShippingEasy.
      • Postage Refund indicates a postage refund by Endicia.
    • "Amount": reflects how much is added to your Postage Balance.
    • "Balance": deposits are listed as oldest to newest, so with each deposit, the "Balance" will increase from the previous line.
    • "Authorization Number": When viewing "Account Transactions" for an Endicia First Class account, an "Authorization Number" will also be shown for refunds which, when clicked, will link to a specific refund record.

How to: Obtain proof that my Stamps postage refund was approved and deposited

When you cancel a label in ShippingEasy that was generated through Stamps, a refund is automatically requested. However, it can take 14 to 24 days to process the refund. Once approved, your refund(s) will be automatically deposited into your postage balance.

USPS requires 10 business days to process the postage refund on their end, as they need to ensure that the tracking number for the cancelled label doesn't subsequently show up in the mail stream.

Depending on how closely you would like to manage your Stamps refunds, there are a few options:

To view an overall refund request history
  1. Go to the Stamps login page and proceed to log in with your account number and web password.
    • Locate your Stamps username and password in your ShippingEasy account, on your Shipping Providers screen. Go to SETTINGS >> POSTAGE AND CARRIERS. Your username will be readily visible. Click the blue text Show Passwords to view your password. We recommend copying and pasting your password into Stamp's log in screen.
  2. Click on the Reports tab and click on the Balances tab on the left side of the page.
    stamps_reports_balances.PNG
  3. All credits and expenses issued to your account will display within the time frame you select. You can customize the view by changing the interval of time displayed:
    stamps_reports_interval.png
  4. The "Funds Credited" column will show you the amount of postage that has been credited to your account in a given time frame.
    stamps_balances.PNG
To view the status of requested refunds
  1. Click on the History tab.
    stamps_history_tab.PNG
  2. Click on Status on the left side of the page and then click Refund Pending.
    stamps_status_refund_pending.png
  3. Locate the shipment you requested a refund for and scroll to the right to view the
    • Refund Type
    • Refund request date
    • Refund Status
    • Refund requested
To confirm that a specific label has been refunded in Stamps
  1. Navigate to your Stamps.com Transaction History by going to HISTORY >> SEARCH PRINT HISTORY .
  2. Click the magnifying glass to open up the advanced search.
    stamps_magnifying_glass_search.PNG
  3. In the advanced search feature, insert the ship date. In the recipient’s box, input the tracking number.
    stamps_search_tracking_number.PNG
  4. Locate the shipment and scroll to the right to view the
    • Refund Type : E-Refund, Mail
    • Refund request date: Date refund was requested
    • Refund Status: Status of refund
    • Refund requested: Type of refund requested


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    Joshua

    This information is old and out of date.




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