How to: Receive notifications when my Endicia postage refunds have been processed

Created:   |   Updated:

If you'd like to be notified when your postage refund has been processed by Endicia, you can set up an e-mail notification directly on

Use your Account Number and your Endicia Web Password to log in at If you do not know your Account Number or your Endicia Web Password, follow our step-by-step directions.

Once logged into Endicia, please go to: 'My Account' >> then 'Update Profile' >> then 'Refund Notification Settings':

Click the checkbox next to: "I want to switch to weekly summary notifications for postage refunds that have been processed":

Enter your e-mail address in the box next to: "Send summary notifications to" and then click Continue:

Please note that the refund notifications that Endicia sends are received via e-mail on a weekly basis (not daily).

If you prefer to manually check for your refund rather than wait on the weekly e-mail notification from Endicia, learn more here.


If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
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