ShippingEasy

1. Community
2. Community | Questions & Answers
3. Why do I have to have two Endicia accounts?

Our rate and label technology partner, Endicia, require a separate account for expedited vs non-expedited postage. First Class mail (non-expedited) is handled differently by USPS and the postage b...

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• ShippingEasy
• January 21, 2015 22:42
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1. Community
2. Feature Requests | Shipments
3. Ability to stop sending international orders a tracking number.

Hi Jonathan, Thanks for the suggestion. We have some features for customizing both the email notification and the packing slip, so you could just remove the tracking number information on all orde...

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• ShippingEasy
• December 05, 2014 22:48
• 0 votes

1. Community
2. Community | Questions & Answers
3. I cannot purchase postage for my Endicia account because my credit card changed. How do I update my credit card?

This is a very simple process, you just need to login to Endicia with the account details provided on the Postage Balance page within ShippingEasy. Here is a quick step-by-step: Click the Postag...

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• ShippingEasy
• January 21, 2015 22:47
• 0 votes

1. Community
2. Community | Questions & Answers
3. How long do I have to cancel a label if I do not use it?

You have 10 days from purchase to cancel labels in app and up to 30 days via Endicia.com to cancel unused labels. For labels less than 10 days old, you can cancel via ShippingEasy. We have steps...

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• ShippingEasy
• January 21, 2015 22:59
• 0 votes

1. Community
2. Community | Questions & Answers
3. Someone called me to place and order, so it's not automatically pulling onto my website. How do I process this?

All our accounts feature the '+Add Manual Order' tool, which allows you to manually input orders one at a time. Adding orders one at a time brings up the CREATE MANUAL ORDER dialog. Enter in the ad...

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• ShippingEasy
• January 21, 2015 22:55
• 0 votes

1. Community
2. Community | Questions & Answers
3. One of my items is out of stock so I can't ship the full order, how do I split the order?

If you're ever unprepared to ship an item in a multi-item order on the Orders Page, you can always split the order and only ship the items that you're prepared to send. Splitting isn't only helpful...

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• ShippingEasy
• January 21, 2015 22:52
• 0 votes

1. Community
2. Community | Questions & Answers
3. How can I get auto-refunded for unused return labels?

You have 10 days from purchase to cancel labels in app and up to 30 days via Endicia.com to cancel unused labels. The fastest way to manually find unused postage is within ShippingEasy via the "Tra...

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• ShippingEasy
• January 21, 2015 23:32
• 0 votes

1. Community
2. Community | Questions & Answers
3. My customer requested that their item be shipped to a different address than what they included on the original order. How do I change this?

When you select an order to process for shipping on the READY TO SHIP page, your warehouse's and customer's address details are displayed in the "Shipping Addresses" section. By default these will ...

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• ShippingEasy
• January 21, 2015 23:05
• 0 votes

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2. Community | Questions & Answers
3. The USPS lost my package. How do I file a claim?

If it was a priority mail package, it will include up to $50 of coverage automatically. To file a claim, please go to this site: https://www.usps.com/ship/file-domestic-claims.htm Please note tha...

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• ShippingEasy
• January 21, 2015 23:07
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1. Community
2. Community | Questions & Answers
3. I want my logo on my packing slip. How do I get this onto my packing slip?

The Brand package allows you to customize the buyer confirmation emails and packing slips with your logo. This is not automatically included with our Starter plan. However, you can add branding t...

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• ShippingEasy
• January 21, 2015 23:10
• 0 votes