I'm trying to create return label through shipping easy; however shipping easy can't read/sync my orders from shopify. I don't see anything order listed. Can you find out what is the problem?
Within ShippingEasy, you can quickly generate a prepaid return label for any domestic order that was shipped within ShippingEasy. You would do this via your SHIPMENT HISTORY or the GLOBAL SEARCH page.
You also mentioned that ShippingEasy isn't syncing your orders. If you're looking for missing unshipped orders, I recommend skimming through our troubleshooting guide:
Hi GEMGEM,
Within ShippingEasy, you can quickly generate a prepaid return label for any domestic order that was shipped within ShippingEasy. You would do this via your SHIPMENT HISTORY or the GLOBAL SEARCH page.
These articles provide more information:
If you have an order that wasn't shipped through ShippingEasy, but needs to be returned, we have a workaround process available:
You also mentioned that ShippingEasy isn't syncing your orders. If you're looking for missing unshipped orders, I recommend skimming through our troubleshooting guide:
Let me know if you have any unanswered questions in the comments below.